“I love this shop for my shoes, I recently bought a pair from the sale and fell in love with them.. I purchased them off line. Delivery came on time and was tracked so I knew when they arrived.. packed I the right size bag.. would recommend to anyone who love designer stuff..thank you”
“Very good online fashion store with user-friendly app. Offers quality brands and really unique products. Excellent and responsive customer service (issue was quickly sorted out including refund). Fast international delivery. Very satisfied.”
“Received parcel yesterday ordered huggo boss trainers when opened parcel it was a nike box size 10 opened box up trainers was size 4.5 used trainers what a joke not happy ime fuming”
“Dont buy from here ! Sent me a faulty pair of boots cost £90. I sent them back within the hour on same day of receiving them asking for a refund. Heard nothing for a month, chases it up now saying they are sending the faulty goods back to me and I have to send then to there faults departments so they can decide if I damaged the goods or it's a manufacturer fault. Dragging on even longer and still dont know if il get a refund. What a joke”
“Emailed twice about a bag purchased at £70 it was delivered rattling around in a box with no protection (bubble wrap) price tag had been removed there wasn’t even paper wrapped round the bag , have had no response from them on both emails will never purchase from them again. It looked like the bag had been a return and shipped back out again l.”
“My first time using this site and the discount code for free next day delivery wouldn’t work. I paid for delivery anyway, and my purchase didn’t arrive until a few days later. Customer service is awful - they ask you to DM them on Twitter, but don’t leave their DMs open. Product was badly packaged in a broken box and crumpled paper. I don’t know that I would use this company again.”
“Poor customer service at the Blackburn store, manger is rude, unprofessional and patronising. The store does not commit to the policy's stated on tehir website. Avoid at all cost, spend your money at a more loyal store.”
“I purchased a jacket 2 weeks ago. Paid £140 and its for sale now £87.
I have spoken to customer service who wasn't even trying to help.
Very disappointed and will never use this company again.”
“Went to the Trafford centre store and was disgusted by the service. Was returning an item and was made out to be a liar and given some horrible attitude when wasn’t provoked. I explained I wasn’t advised on terms of refund at point of sale and the highly strung guy at till was totally sure of what his colleague would have advised me even though he wasn’t there. Manager came along and lady was fine and actually told the guy to shut up as he had a bit of an attitude. Poor and not professional. No issue in abiding by the terms but there is no excuse for poor customer service and an horrible attitude and implying a customer is lying. Expected better when buying high priced goods won’t be shopping there again.”
“I purchased an expensive pair of Mallets and after paying for them in store was informed discount was only for online purchase. The store attendant ordered a pair online and arranged for them to be delivered to my home. On 22.12.2022 the items arrived but were wrong product and size so Tessuti customer service told me to go to Gateshead Metrocentre as they had my size and style in stock and then to call once resolved for gift card as it was warehouse fault. After driving in Xmas traffic i got to store and was given another wrong size and then told they didnt have any 8's in stock and to choose something else or get a refund which i did but was given no apology. After calling customer service after a long wait the customer service assistant cut me off and when i called back was told i needed to take it up with store as it was their issue. I requested a manager and was told they had left for day. I am Very disappointed with this service for the price of goods purchased.”
“I would give a 0 rating if I could.
I ordered 2 pair of trainers £105.79 i had a delivery to my local Tesco branch by Everi I went there 4 times and 6 phone calls as kept getting emails saying they were there but they were not then they turned up at my house. They arrived to late so I decided to send them back. They gave me a bar code to take them back for collection and went to use it and it did not work another code was issued and again I went to send it back and it also did not work. The customer service lady told me to return it to a store and I thought that would be easier so they told me my nearest store was 30 mins away so I went there and there was no branch there or ever has been. Now I had wasted over an hour journey, petrol and my time walking round a shopping centre for nothing. I then phoned yet again and was told by another handler to post it back and use my money that cost me £15.45 and I would get a refund . Sent it back and even more phone calls and was told the postage would go on a gift card I went mad. Then I was passed on to a manager who said they would refund me for the postage and the trainers total amount £121.24 . Today I’m on my third phone call as I was told in an email I should have received my refund of £105.79 . What a joke now I have just been told to call my bank and after a lengthy call with my bank there is no refund there. This has caused me so much stress that I had to do review to say please do not use this company they are terrible and there customer service is unbelievable. I am so upset with this situation. I will keep fighting for my refund and I will take them to court if I don’t get my money back.”
“Ordered a few items from their website on the basis that they will be delivered by the date shown when I made the order.
Since then my order stayed as unshipped for a few days. When I contacted customer service I have been told that they do not have a shipping date as they are busy before Christmas.
I accept that they are busy before the holidays but then they should not provide delivery dates when you make an order or they should add some disclaimer on their website (as they are aware of it). Of course they didn't as this would put off a lot of customers from buying.
Overall, bad experience. I will not use in the future and will stick with more reputable traders.”
“I go in tessuti quite a lot and even when i dont go in and im walking past at weekends its the same young girl on the door all the time which i think is so unfair she must be about 16 yrs old she can be there from opening to closing and when i dont see her she must be on a break as shes back there later on the management seriously need to sort this out it should be a rotate system how is she going to learn anything being stood there all day i feel for the young girl”
“As per previous reviews, Tessuti have robbed me. I ordered 2 Hugo Boss hoodies of different sizes, returned the one which didn't fit. Waited for about 6 weeks, accepting that there may be delays as they'd advised. When I got in touch, they told me I'd returned a lyle and scott jumper (I have never purchased anything lyle and scott in my life). The 'fraud team' (a very appropriate name), have told me I will not be getting a refund. This was after about a million emails trying to get an answer of out them. They can not be bothered to do their job.
Unless thieving is actually their job, in which case, job well done I suppose?
Company needs investigating.”
