“Ordered a jacket just close to £300.00 for a Xmas present. Never received it, lodged a complaint and sent pictures of proof and they have rejected my complaint. Not given a reason, just rejected. Absolute cunts!!!”
“Ring me, there's more chance I've got the item you want in stock and I'm less likely to hold onto your money for 2 weeks before telling you I don't have it.”
“Ordered two jackets and only received one. The order was delivered in perfect condition but it contained only ONE jacket. Tessuti have made me complete a missing parcel delivery form !!! It is now three weeks and is still being investigated !!! I am still awaiting a refund of over £100, email them everyday but they keep saying they need more time. AVOID AVOID AVOID”
“Returns for refund within 14 days...terrible experience and they refused to do this. Although at time of purchase I was advised I can have full refund
Merry hill shopping Centre manager..declined to give me her supervisor's name, was very rude too. I would never purchase from Tessuti again.
Their Customer Service were not able to help me too and communicating with manager of store of what to do.
Considering high end clothes they sell, the customer service is extremely poor.”
“Absolutely awful service. Items not delivered. Keep being told it is under investigation. 300 pound spent and nobody seems to be able to find out where my items are or provide a refund. Will never order again”
“Waiting 2 and half weeks for my order, chased 3 times to be told it would be a couple of days and was with a store for packing. Tracked again to find order had been cancelled with no explanation. Absolute disgusting customer service and wouldn't recommend or order again”
“Dpd left item outside door and when I returned home wasn’t there it’s been four weeks and still no refund this was a expensive item £180 which I had to then buy a alternative as was a Xmas present for my son I’m out of pocket and feel that it’s taking way too long for the issue to be resolved which only can be if I’m refunded just keep being told I will be updated once a resolution is made!well that better be a refund”
“I will never order from here again been waiting for over a week for 2 items, messages been going backwards and forwards on the 5 day they decided to tell me one of the items wasn’t available. 2 days later a refund for that item now still waiting for one item, I’ve asked again where is it to find that it’s still be picked day 7 now and paid for next day delivery what a shambles this company is!! Whoever reply’s your the email is scripted every email has said the same thing. DO NOT WASTE YOUR TIME WITH THIS COMPANY”
“Ordered a Hugo boss jumper at the beginning of December for a Christmas present, I opened my box when it arrived to find absolutely nothing in it apart from the receipt, I’ve done absolutely everything but they are not doing absolutely anything about it, so I’m now left with no jumper/present and -£90!! I wouldn’t advise anyone to order with this company absolute sham”
“Unreliable, untrustworthy think twice before ordering from Tessuti
Never used Tessuti before, ordered a pair of Jeans, Tessuti happy to take payment, emailed order acknowledgment and would let me know when dispatched. I could have Purchased these in a number of places but decided to buy from Tessuti.
Today 5 days later I get a refund from my CC company from Tessuti but nothing from Tessuti to explain why I was refunded? I then had to log into Tessuti web site to find out they cancelled my order?
No email, text or call and if it wasn’t for my CC company notification I would have had no idea that Tessuti had cancelled my order.
I would suggest you don’t buy anything from Tessuti as they are clearly not reliable or trustworthy so ordering And paying for an item does not mean you will receive it. My ordered item showed plenty of stock so I felt assured I was going to receive what I ordered. To not get any notification from Tessuti is simply outrageous. Needless to say I will not use Tessuti again, they have proven to be unreliable, untrustworthy, extremely poorly managed and have no customer care whatsoever. They do not care about you as customers. You have been advised, stay with a reputable company and avoid Tessuti.”
“Placed an order and noticed the postcode was wrong so rang Tessuti within 5 mins and was told it was too late to change as “the system doesn’t allow it” even though I told them to check on a credit site and see my actual address. They are “happy” for my order to go to an incorrect address and get “lost” fraudulently- they have by money and don’t care about customer service. They also said they don’t have the facility to cancel my order as their system “doesn’t allow it”. I will avoid this firm like the plague in future.”
“Genuinly Shocking Customer Service... My parcel arrived minus two items a Hugo Boss top and a pair of Armarni jeans...Not a problem I thought, I'll just call customer Service. That's when your nightmare will begin!...I was then informed that as a customer I am expected to download a form to print out. I then fill the form out, sign it, photograph it and finally email it back, for a 28 day review...If you do not have a printer, as I do not.. I was advised to download an app, that will let me complete the form..This app did not work for me, Im not brilliant with tech, but I was advised those were my only two options to arrange a refund. So I then asked if maybe someone could simply print a form there in the office, and post it out to me. I was advised that it is not possible for the office team to do this either!..My missing items have cost over £200 so, I'm now feeling well and truly shafted by this company and will not receive a refund due to my lack of tech ability and Tessuti lack of customer care..How can this be right?...”
“Shocking customer service and returns service. They sent the wrong stuff twice and have the cheek to charge you a premium for delivery but cannot respond or reimburse you when you return the goods. Please read this email and think twice before ordering from this company, if THEY get it wrong they still win as you cannot get them to respond or refund you. Should be a criminal offence as in effect they have stolen my money! AVOID AVOID AVOID”
“Avoid this company. Ordered a jumper on Sunday only by chance I checked my bank refunded on Tuesday no e-mail to inform me. Checked on line the item is still I stock. May be because there was 10% off when I ordered it. Definitely would not recommend tessutti”
“AVOID this company they are incompetent down from customer services all the way upto Managers.
Placed 3 orders, all got cancelled. A manager promised me he placed the order and it was in stock and still it got cancelled. Did not inform me that this has been cancelled. Was told ill get a Gift card and it never turned up.”
“What this company do is take your order for an item that is out of stock everywhere else but advertised on thier website as available so you pay for the item it sits there for a while after you've paid then they cancel the order but they have all your details still waiting for my refund there customer service is terrible”
“I made a purchase for a pair of trainers and didn’t received a dispatch email for 2-3 days. Out of the blue I received a notification on my phones online banking app stating I’d received a full refund from Tessuti. I didn’t get any email informing me of a refund or any explanation as to why. When I logged into my Tessuti account it stated my order had been cancelled. I had to contact customer services myself to find out why and was informed that the trainers were out of stock. I checked stock online right away and even now 24hrs on - they are still advertised as available on the website and in stock of the size I ordered.
Even more annoying, I’m now receiving emails saying “Don’t Miss Out” purchase now on the item that’s apparently not in stock. Dreadful setup”
“Placed order beginning of Nov, after 4 days went by and no update on delivery I checked my account - item out of stock and refunded. Placed order today for 3 items - 5mins later order cancelled and refunded. Emailed customer services to be told try again, did so straight away refunded out of stock. Yet all items are showing in stock in all sizes on the site. Now I've got £240 stuck in banking processes waiting to be refunded. Fuming! Emailed again and was told wait a couple of weeks and try again. Conveniently the 22% offer is on and ending today yet you can't buy anything.”
“Ordered earrings for daughter arrived without any backs attached what an abso carry on can’t take to store as can’t be exchanged so have to organise a courier to pick up and wait on refund to try get these elsewhere as I won’t be purchasing from tessuti ever again all reply’s scripted etc just infuriating they have lost a good customer will be spending my hard earned money elsewhere”
