Dear Helen,
Please accept our apologies in regards to not receiving after sale care. My name is Michelle and if you still wish for our assistance then please don't hesitate to call us.
Our Customer Service number is: 0161 871 8479
Thank you for shopping with Textiles Direct
Dear David,
I am sorry to hear that the quality of your item did not meet the standards as it should. I assure you that isn't always the case in regards to the quality.
If you are unsure of anything then please let us be of help in any way we can. You are more than welcome to ring our Customer Service number: 0161 871 8479
Thank you for shopping with Textiles Direct
“Good service...Only one problem couldnt pay on-line when I oredered
This caused a delay.. Happy with the product. Very good customer service both on-line and by phone”
Dear sue,
I am sorry that you had trouble ordering online but managed to order via Customer Service over the telephone. Glad to hear that you are satisfied with your product and we hope you will shop with us more.
Kind regards,
Textiles Direct
“My parcel got lost by the couiers phoned them up couldnt find parcel but offered me any curtains i wanted for same price.... i didnt want any others do asked for refund...this was done in a matter of ten minutes A+ for helpfullness”
Dear Allison,
We are very sorry to hear that your parcel was lost with the courier. Glad that our customer service team was able to help in any way that they could.
We are offering 10% off your next order, all you have to do is type in the code at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“daughter delighted with La stripe teal duvet cover. The whole cover has a false look weave pattern over the blocks of colour and The cream part at the top of the cover has a mid beige weave pattern over it which matched her carpet perfectly. The pattern is not very apparent on my computer picture but did look nice!”
Hi Karen sorry to hear you had received a faulty item. If you send us a picture to customer.service we will investigate and as a gesture of good will send you a new pillow case out asap
“I ordered 2 items 1 of which was faulty. When I contacted you about It was sent a replacement straight away. This was in perfect condition as was the other one of the 2 I received originally . Very good service/Thank you. Sheila Harland.”
Dear Sheila,
We are pleased that our Customer Service team was able to help you in regards to your faulty item. Should you shop with us again and you have any queries please don't hesitate to contact us and we will help you to meet your needs.
Also we are offering 10% off your next order, all you have to do is type in the code at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Alison,
Glad that your items arrived in a good time and that you are happy with your purchase.
Also we are offering 10% off your next order, all you have to do is type in the code at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Jennie,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We are offering 10% off your next order, all you have to do is type in the code at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Jagmohan,
Glad to hear that our staff where there to help you with your queries, we take pride in our customer service and our customers.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Olga,
Glad that you are happily satisfied with your purchase from us, and thank you for your feedback on our products.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Janet,
Glad that you are happily satisfied with your purchases you have made from us, it's always good to see existing customers.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Margaret,
Glad that your items arrived in a good time and that you are happy with your purchase. Feel free to recommend us to your family and friends.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“Really good quality goods, the only problem that was one of the items delivered was a colour different from the one I ordered, when I rang customer services they asked me to send it back and they would send me the correct colour. Instead I was refunded and when I attempted to order the item I initially wanted, it was out of stock. I was very disappointed. The items I dis receive were great quality and really good price.”
Dear Caroline,
Please accept our apologies in regards to the wrong colour sent to you and then having it go out of stock, but thank you for your honest and positive feedback as this will help us to fix errors to avoid form these mistakes happening.
Should you wish to order from us again and have any queries then please let us know and we will solve any issues in anyway we can.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear J,
Thank you for your positive feedback, we always make sure our products are of a high standard for our customers.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“Not able to find the colour I wanted for matching duvet set and curtains anywhere else, so I was pleased with the choice at Textiles Direct. Also, good value for money.”
Dear Gillian,
Glad that you have decided to shop with us and that your are happily satisifed with your purchase and shopping experience. Feel free to recommend us to your family and friends.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Jackie,
Glad that you are happily satisfied with your purchase and we always make sure that our products are set to a high standard for our customers . Feel free to recommend us to your family and friends.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Transa,
We are sorry that the cleaning information wasn't put on the site as it should be, I will notify my colleagues and management to amend this. Should you have any future queries then please feel free to contact our customer service team who will be more than happy to help out any way we can.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
Dear Denise,
Thank you for your kind positive feedback, we are getting in more ranges and colour as well as design, so please feel free to check the website more for updates. Or alternatively you are more than welcome to ring our customer service team who will be more than happy to help with any queries that you may have. Feel free to recommend us to your family and friends.
We are offering 10% off your next order. Quote “easter10” at the checkout to get your 10% off.
We hope you will shop with us again.
Kind regards,
Textiles Direct
“Found the site very easy to use. Items arrived very quickly and are true to description. Only issue is that I was charged for delivery when I should not have been. 6 items purchased or more means free standard delivery. I sent an email to customer service, and received a quick reply to say tha. I will be refunded the charge, however this is yet to be applied to the account.”
Hi Rebecca, sorry for the confusion we had a small issue with the site on this day. Your refund was processed on Friday 14th and should appear in your bank to today or tomorrow. Any problems please call our customer service department who will be happy to help.
