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The AA Driving School Reviews

4.1 Rating 1,389 Reviews
77 %
of reviewers recommend The AA Driving School
4.1
Based on 1,389 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 25th June 2026
Jeffery
The AA Driving School 5 star review on 24th June 2026
Kehinde
The AA Driving School 5 star review on 14th March 2026
Arnold
The AA Driving School 5 star review on 7th March 2026
Anonymous
The AA Driving School 5 star review on 6th March 2026
Carmen
The AA Driving School 5 star review on 21st February 2026
Anonymous
The AA Driving School 5 star review on 20th February 2026
Anonymous
250
Anonymous
Anonymous  // 01/01/2019
I passed my driving test thanks to Ziba, and I honestly couldn’t have asked for a better instructor. From the very beginning she was patient, supportive, and really helped build my confidence behind the wheel. She explains everything clearly and makes sure you fully understand, rather than just memorising routes. Even when I was nervous, she stayed calm and reassuring, which made a massive difference. Her teaching style is very structured but also relaxed, so you never feel pressured. Ziba always gave honest feedback and focused on the areas I needed to improve, which is exactly what helped me pass. She also prepared me really well for the test routes and what to expect on the day, so nothing felt unfamiliar. I’d highly recommend her to anyone learning to drive, especially if you’re someone who gets nervous,she really knows how to bring out your confidence and get you test-ready. Thank you so much again Ziba!
The AA Driving School 5 star review on 21st April 2026 The AA Driving School 5 star review on 21st April 2026
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Posted 2 months ago
Andrew Carrick, What a amazing instructor so patient and calm made that real difference when learning. Made learning the rules of the road easy through his amazing teaching skills.
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Posted 2 months ago
If you are looking for a driving instructor who genuinely cares about making you a 𝘀𝗮𝗳𝗲, 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝘁 driver rather than just helping you pass a test, Farideh is the one. It has been a sincere honour and a great pleasure to be her student. I started with absolutely zero experience, and after lessons with her, I felt completely prepared. Farideh is incredibly patient and kind, not just to her students but to everyone on the road. She never just told me what I did wrong; she took the time to explain the "why" behind my faults, which helped me build real confidence behind the wheel. Greenford is known for being one of the most challenging test centres in West London, but thanks to Farideh’s expert guidance, I passed on my very 𝗳𝗶𝗿𝘀𝘁 𝘁𝗿𝘆 with only 𝗼𝗻𝗲 𝗺𝗶𝗻𝗼𝗿 fault! She was always punctual, professional, and such a lovely person to learn from. I cannot thank her enough for her help. If you want to be a safe driver for life, I highly recommend Farideh!
The AA Driving School 5 star review on 20th April 2026
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Posted 2 months ago
I used AA Driving School between November 2025 and April 2026. My experience was significantly affected by issues with an assigned instructor, and although AA eventually provided a financial resolution, the overall situation caused substantial disruption over a prolonged period. The most serious issue was that I was repeatedly asked to make additional “top-up” payments outside of the AA booking system for lessons that had already been prepaid at an agreed rate. These requests were made both in person and via written messages. I later raised this formally with AA, who confirmed in writing that no additional payments should have been requested and that prepaid lessons should have been honoured at the agreed rate. I also experienced repeated short-notice cancellations, including cancellations with less than 24 hours’ notice, as well as occasions where there was little or no communication regarding scheduled lessons. This created ongoing uncertainty about whether lessons would proceed. During lessons themselves, I had concerns about the consistency and professionalism of instruction. This included limited engagement during some lessons and instances where the instructor was using their mobile phone while I was driving, which I found distracting and concerning as a learner. As my practical test approached, previously discussed support for the test was withdrawn, which required me to arrange an alternative vehicle and preparation at short notice. By that stage, I had already structured my learning around those arrangements. I also encountered an issue with AA’s booking system. I had been informed that a price increase would take effect from 1 March 2026, but when I attempted to purchase additional lessons on 27 February 2026, the higher rate had already been applied. This prevented me from securing further lessons at the previously stated price. After a lengthy complaints process, AA confirmed that the instructor’s handling of pricing was not in line with their expectations. They refunded my unused lesson balance and made an additional goodwill payment in recognition of the disruption and inconvenience caused. While I acknowledge that AA ultimately provided a financial resolution, the complaint handling process was slow, required repeated follow-up, and several substantive points were never fully addressed. No suitable replacement instructor was identified locally, which compounded the impact given the proximity of my test. Based on my experience, I would strongly advise learners to keep detailed records of all bookings, prices, and communications, and to ensure that all payments and arrangements are kept strictly within the official platform.
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Posted 2 months ago
Ahmad Zia Kohistani is an outstanding driving instructor who played a key role in helping me pass my driving test on the first attempt. His teaching style is calm, clear, and very supportive, which made a huge difference in building my confidence behind the wheel. One of the most valuable things he taught me was how to properly control my speed in different driving situations. He was patient and took the time to explain everything in a way that was easy to understand and apply. Coming from a background of driving abroad, I found adjusting to driving on the left side of the road quite challenging at first. However, Ahmad helped me effectively transfer my existing driving knowledge and adapt it safely to UK roads. He is professional, reliable, and genuinely committed to his students’ success. I would highly recommend Ahmad to anyone looking for a skilled and encouraging driving instructor.
The AA Driving School 5 star review on 17th April 2026
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Posted 2 months ago
I had a fantastic experience learning with Kathleen (Katie) Philipson. Having held a South African licence for over 20 years, I didn’t need to learn from scratch, but I was looking for some lessons to build my confidence driving on UK roads and prepare for my test. Thanks to her guidance and support, I passed my test today! I would highly recommend Katie to anyone - whether you are a complete beginner or just need a confidence boost like I did!
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Posted 2 months ago
I had a fantastic experience learning to drive with AA Driving School, and I can’t recommend my instructor, Jesuthasan Rajkumar (Raj), highly enough. From the very first lesson, Raj was professional, patient, and incredibly supportive. He has a calm and reassuring teaching style that really helped build my confidence behind the wheel, especially when I was nervous at the start. He explains everything clearly and makes sure you fully understand each skill before moving on. What really stood out was his ability to adapt lessons to my pace and focus on areas where I needed improvement, without ever making me feel pressured. His encouragement and constructive feedback made a huge difference in my progress. Thanks to Raj’s guidance, I felt well-prepared for my driving test and much more confident as a driver overall. If you’re looking for a reliable, friendly, and highly skilled instructor, I would definitely recommend Raj at AA Driving School.
The AA Driving School 5 star review on 16th April 2026
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Posted 2 months ago
I had Andy Carrick as my instructor and he helped me a lot with passing. He was very patient and always helped me feel at ease, even when I had made a mistake. I learnt a lot and now I’ve passed I feel confident driving on my own thanks to the help of the AA Driving School and Andy.
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Posted 2 months ago
Jahir was a great instructor, used constructive criticism perfectly and is the reason I passed
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Posted 2 months ago
If I could give it no stars I would. this frist lesson i booked for my 17 year old was cancelled by email a few minutes passed midnight on the day. The next was a no show and the instructor did not answer his mobile phone, the only way to contact the AA was through an online chat which I did. They also tried to contact the instructor but had no response. on the system it showed that the lesson had been rescheduled for an hour later. Again the instructor failed to show up. Another long online "chat" and I was no further forward other than they would respond in 48 hours. I have received no response. The only way I can get a ull refund ids through the account however the lesson on 7 April is shown as having happened. There is no phone number to call and speak to a person. I am now engaged with another online chat to try and get it sorted so I can get my money back and find a reliable instructor. The AA's answer is that they are self employed. I expected more from the AA.
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Posted 2 months ago
I passed at Morden test center and had a great experience with my driving instructor Atiqa. She was a fantastic instructor who was calm, kind and incredibly supportive throughout my learning. She explained everything clearly and always made me feel at ease. She also shared helpful resources and links outside lessons which really supported my progress.
The AA Driving School 5 star review on 13th April 2026
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Posted 2 months ago
I learned to drive with Atiqa Javid after previously trying to learn with two different instructors. I cannot believe how quickly I was able to pass first time (three months of lessons) with so few minors under her teaching! She is a very patient and dedicated instructor who is well suited to learners lacking confidence - she always remembered which areas I struggled with in each lesson and encouraged me to build my confidence with these tricky aspects of driving, whilst making sure that I was not overwhelmed. I cannot recommend Atiqa enough, thank you for everything that you do!
The AA Driving School 5 star review on 12th April 2026
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Posted 2 months ago
Im very happy and satisfied with the training and lessons I received from Mr.Freddie. He is very thorough with every detail and has got good sense of humour for the times I was nervous. I can say Im super confident now. Thank you, I am grateful for everything.
The AA Driving School 5 star review on 10th April 2026
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Posted 2 months ago
I had an amazing experience learning to drive with my instructor, Ahmad Zia Kohistani. He was incredibly supportive, and always made me feel at ease, even when I was nervous. Every lesson was well-structured and tailored to help me improve quickly while building my confidence on the road. What really stood out was his ability to explain things clearly and calmly, which made a huge difference in my learning. He was always punctual, professional, and genuinely cared about my progress. In particular, he made sure that during my lessons we focussed on my weakness and worked on them together until I was confident. Thanks to his guidance, I was able to pass my test feeling confident and well-prepared. I couldn’t recommend him highly enough to anyone looking for a fantastic driving instructor!
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Posted 2 months ago
Just passed my driving test thanks to my brilliant driving instructor Kelly! She’s been so supportive, reassuring, patient and given clear instructions throughout. My lessons were well structured and Kelly was happy to go through any steps as many times as I needed. I often get very nervous in test conditions but Kelly’s support meant I went into my test feeling calm and confident.
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Posted 2 months ago
Atiqa was very helpful and informative and patient. Her guidance ensured I passed and gave me confidence in driving
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Posted 2 months ago
Thanks AA driving school really pleased with the service. Huge thank you to my instructor Atiqa who had a nice calm energy and was able help me pass my test. Really good tips when learning to drive and had clear communication throughout, would recommend
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Posted 2 months ago
I had an excellent experience with Shahid Razzaq from AA. After trying a few others who had great reviews, I didn’t feel like I was getting the focused support I needed. In some cases, lessons were interrupted or not fully dedicated to my learning, which made it harder to progress. This instructor was completely different. Every lesson was structured, focused, and tailored to help me improve. They were patient, clear in their explanations, and made sure I understood everything step by step. What stood out most was how they helped build my confidence and kept me calm leading up to my test. Thanks to their support and dedication, I passed successfully. I highly recommend him to anyone looking for a professional, reliable, and genuinely supportive instructor.
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Posted 2 months ago
Passed today thanks to amazing support from my instructor, Atiqa Javid! Throughout the lessons she was so patient and kind, always answering questions readily both in the lessons and over text, super patient in explaining anything you need, never appearing nervous, and never doing anything that might make you feel stressed. She was a breath of fresh air to have and made the lessons truly educational and fun. Big thank you!!
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Posted 2 months ago
I passed my driving test on my first try, which I’m really happy about. Before learning, I had never driven a car, so everything was completely new to me. I was very nervous at the beginning and felt unsure about being on the road. My instructor, Atiqa Javed, made a big difference. She was very kind, calm, and supportive throughout my lessons. She explained things in a simple way and never rushed me. Even when I made mistakes, she stayed patient and helped me learn from them. Step by step, she helped me build my confidence and improve my driving skills. Thanks to her guidance and encouragement, I was able to stay calm during my test and pass on my first attempt. I’m really grateful for her support.
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Posted 2 months ago
The AA Driving School is rated 4.1 based on 1,389 reviews