The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.98

4.0 Rating 651 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 651 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

Write Your review

Tell us how The AA Driving School made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA Driving School 5 star review on 26th April 2024

Ranjithkumar Annadurai

The AA Driving School 5 star review on 25th April 2024

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mohammad from Leeds, aa driving is comprehensively the most patient driving instructor there is. Hes really nice to get along with, has over 30 years experience and I thoroughly enjoyed learning with him. Thanks Mo!! G”

Helpful Report

Posted 2 months ago

“Its the most trusted driving institute! Awesome customer service! Very empathetic!”

Helpful Report

Posted 2 months ago

“My instructor was Faisal and he was so helpful from start to finish in my driving lesson journey”

Helpful Report

Posted 2 months ago

“Elliot's exceptional instruction paved the way for my successful first-time driving test pass. His clear communication and patient demeanor made each lesson enjoyable, building my confidence on the road. Elliot's expertise and tailored guidance were instrumental in honing my skills. Grateful for his commitment to ensuring I became a confident and competent driver. Highly recommend!”

Helpful Report

Posted 2 months ago

“Blerim is an amazing instructor and his friendly and personalized approach really helps. He teaches really well and is the best instructor I have had.”

Helpful Report

Posted 2 months ago

“A whole year of paying for driving lessons for my daughter to then find out the instructor was a trainee who then failed his own driving exam and no longer doing it. We've just been told by a proper qualified instructor that my daughter isn't ready to take her second driving test!!! So obviously was no where near ready for the first! Time and money wasted when times are hard enough as it is. DISAPPOINTED as well as fuming right now.....”

Helpful Report

Posted 2 months ago

“I passed my test today. Great instructor. Thank you!”

Helpful Report

Posted 2 months ago

“Excellent instructor! Very patient with me and he has lots of driving experience. Passed first time with his help!”

Helpful Report

Posted 2 months ago

“Blerim was my instructor from AA. I’m an experienced driver and Blerim was amazing as an instructor. He was patient, polite and very calm throughout the lessons. Always on time and made sure I was ready for the test which I passed! I would highly recommend him”

Helpful Report

Posted 2 months ago

“AA allowing driving instructor to use their phone while teaching my daughter to drive they said that he can use his phone whilst not driving this is entirely breaking the law the driving instructor can be banned from teaching people whilst on the phone while teaching them the AA is a rubbish driving school avoid them at all costs their expensive and law breakers”

Helpful Report

Posted 2 months ago

“Mohammed Sayeed Chowdhury was my instructor. He helped me clear my test. He was very patient and calm while teaching. If you are looking for an instructor in Cardiff, I would highly recommend him.”

Helpful Report

Posted 2 months ago

“Cristian P was my instructor. Having had 3 different instructors over the years I can highly recommend Christian. He has an excellent eye for driving processes when out on the road and helped me build the correct habits in ways that my previous instructors did not. I always enjoyed our lessons. Thank you Cristian & AA.”

Helpful Report

Posted 2 months ago

“Mohammed Sayeed Chowdhury in Cardiff is a really great instructor and helped me pass my test first time. He was very patient, calm and supportive in my lessons. I was very anxious in lessons with previous instructors so I really appreciated Sayeed’s method of teaching and actually enjoy driving now. He has great knowledge and advice. Would highly recommend him if you are looking at getting lessons in Cardiff!”

Helpful Report

Posted 2 months ago

“My son used to take driving lessons from an AA driving Instructor. 3 days before his driving test his driving Instructor met with an accident and his vehicle was not available for my son's driving test. I requested the driving Instructor as well as AA that atleast for my son's driving test a replacement car should be made available to him, they refused saying it was not possible because they did not have any cars available. I had to hire a vehicle from Arnold Clark for the test since the test amount was non refundable. After the test (which he did not pass) I asked AA to compensate us for the test and vehicle hire which they refused saying that they would have compensated if he did not sit for the test. Very disappointed with their customer service. After having spent thousands this is the service we received and that to from a reputed company which was not expected.”

Helpful Report

Posted 2 months ago

“Cristian in Plymouth was great, helped me pass quite quickly and was very supportive on the lessons and flexible with the times. A good guy 👍”

Helpful Report

Posted 2 months ago

“If you want to waste your money and time chose AA. Mark the driving instructor I would say he stole my money. he booked upfront lesson even if you don’t have any bookable hours later when you top-up he charged for the day he booked and you didn’t do. Basically the The AA driving school is very unprofessional and doesn’t practice rights, they always safeguard their instructors not their customers. I have been charged 70£ for not doing a lesson, which I didn’t book from my end or myself. The instructor booked it upfront and didn’t let me aware, later he charged money from my future bookable hours. I thought the AA will assist me in this regards but they are too hunger of money too I didn’t realise. They protect the instructor and said instructions has right to charge money. They didn’t even try to understand my concern. My question was to them that: when I already finished my 6 hours package. How can I book further lessons without getting paid. The instructor booked a lesson upfront without informing me but I had not money at that time to do this lesson. Laster when I top-up my account he charged for the day he booked lesson for me and I didn’t do. The system is too ridiculous they are try to cheat you by book your hours advance without letting you know. Later they will charged you even if you don’t do lesson. They will not refund that lesson money even though you know you are right. They always save their instructors not students who invest their hard earn money. So think 100 times before choosing the AA. Very unprofessional and hunger for money.”

Helpful Report

Posted 2 months ago

“I would not recommend AA driving school. I am writing to express my deep disappointment and frustration the recent cancellations of my scheduled driving lessons. I had eagerly awaited these sessions for two weeks, only to have them cancelled twice , resulting in a significant waste of my time and inconvenience. I then asked my instructor for the reason of my cancellation and was not told anything but to contact AA to change instructor. I contacted them and was told there was an instructor available for a month later. I had made my payment a month in advance but nothing was useful . Just a waste of my time . I would not recommend AA Driving school to anyone.”

Helpful Report

Posted 2 months ago

“I have had 8 lessons with the AA and my driving instructor, Lisa, was always very condescending, rude and would sometimes overreact when I messed up. For example, if I broke hard she would jolt her body forward almost as if the make me feel bad. She also waits to the last second to tell you when to make a turn as if she expects you to already know. And instead of reminding me to indicate, she will instead say something along the lines of "are we just not indicating now then?" Which just isn't ideal when you're concentrating. Overall, quite an unprofessional experience. Furthermore, the car itself has a limiter, which makes it nearly impossible to exceed the speed limit. This is a function that I was forced to use at all times, so when I got my own car, which did not have a limiter, as most cars don't, I found myself speeding quite often. The reason I have cancelled all of my lessons with the AA is because my lesson was cancelled far too many times. I was supposed to have my test on the 1st of February (it is now the 30th of January) and I haven't had a lesson in well over 3 weeks due to weather conditions, even though there were multiple other instructors out on those days and the weather was actually fine. I was supposed to be a priority because I had my test coming up so I don't want to imagine how people who aren't a priority must be doing.”

Helpful Report

Posted 2 months ago

“I passed first time, great honest driving instructor, made me feel comfortable and knew exactly what I needed to do to pass, very knowledgeable”

Helpful Report

Posted 3 months ago

“AA Driving school is an excellent choice of driving school ever to start with my driving instructor Raj!. Though I have been driving many years before moving to UK, I had nerves before test in spite of repeated practise. Raj handled so cleverly by showing him sitting on wheels and asking me to observe his driving, that really helped to gauge whats needed and I passed my test. I strongly recommend Raj to learn and excel your driving along with getting passed so easily your driving test.”

Helpful Report

Posted 3 months ago

The AA Driving School is rated 4.0 based on 651 reviews