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The AA Driving School Reviews

4.0 Rating 1,122 Reviews
75 %
of reviewers recommend The AA Driving School
4.0
Based on 1,122 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 7th September 2025
Jason Oconnor
The AA Driving School 5 star review on 7th September 2025
Danushant
The AA Driving School 5 star review on 5th September 2025
Danielle Bennett
The AA Driving School 5 star review on 24th August 2025
Anonymous
The AA Driving School 5 star review on 23rd August 2025
JF
The AA Driving School 5 star review on 25th June 2025
Anonymous
The AA Driving School 5 star review on 25th June 2025
Anonymous
230
Anonymous
Anonymous  // 01/01/2019
I began to drive with Instructor Sudhir Desai... he is a gem of a person. Very hard to find such a good driving teacher... I had done 3-4 lessons with other instructors(not from AA), they just casually gave up on me. But Sudhir Sir put in all his efforts and taught driving like his own daughter... THANK YOU VERY MUCH SIR I managed to pass my driving test because of him
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Posted 4 months ago
Raj (KUMAR) He is absolutely professional, patient and ensures to fine tune your areas of weaknesses. I have been lucky to have him as my instructor and thankful to him for transforming me into a confident driver on the road. I have passed my exam with him and truly enjoyed entire experience of learning.I recommend him to all those Who wants to pass the test and to be a better driver on the Road.
The AA Driving School 5 star review on 14th April 2025
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Posted 4 months ago
I had an amazing experience with Freddie Asare in South London. I passed first time with one minor and Freddie has been so helpful throughout my driving journey. He's patient and informative as well as very good at explaining concepts. He teaches how to drive to a very high standard- far above and beyond what the DVSA require. He focuses on teaching driving as a skill for life not just for the test. Freddie was great at adapting the lessons to address all of my weaker points and was very detailed in making sure that I drove faultlessly, which is reflected in the results of his drivers. I would definitely recommend!
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Posted 4 months ago
Just wanted to give a massive shout out to my instructor, Freddie Asare!!. Passed first time at Mitcham test centre thanks to him. He’s an amazing teacher and always made sure you understood everything. Definitely recommend him to anyone looking for a solid instructor who’s patient and cares about your success!!. Thank you, Freddie :)
The AA Driving School 5 star review on 12th April 2025
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Posted 4 months ago
Freddie Asare was an absolutely amazing instructor, and I’d 100% recommend him to anyone learning to drive!. When I first started learning to drive, I had zero confidence and was super anxious on the roads but Freddie was so calm, patient and encouraging. He really helped me build up my confidence and made learning to drive feel so much less scary. Thanks to him, I didn’t just pass my test but I passed with 0 minors, which still feels unreal to me!. I genuinely don’t think I could’ve done it without him.
The AA Driving School 5 star review on 12th April 2025
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Posted 4 months ago
Happy to have passed my driving test with the help of Andy Carrick, who was my old primary school teacher. I already knew he was a nice guy but he’s also a great driving instructor. Just the right amount of strict but fair (when needed).
The AA Driving School 5 star review on 7th April 2025
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Posted 5 months ago
Cancelled an hour before the lesson on my daughter's birthday! She was so upset 😞
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Posted 5 months ago
Summary of Complaint – John David Burbidge vs. AA Driving Instructor Gareth Farrell (ADI No. 102155) Complaint Reference: 2010/00272 On 28 March 2020, John Burbidge had a prepaid driving lesson scheduled with AA Driving School instructor Gareth Farrell, at a cost of £60. A confirmation message from the AA the day before indicated the lesson would proceed as planned. However, no communication was made by the instructor or the AA to cancel or postpone the session in advance. The lesson was later marked as "on hold" due to COVID-19. Following this, John was informed the lesson had been cancelled due to the pandemic, but the instructor had already claimed payment for the undelivered service. Gareth Farrell stated he attempted to contact John to verify whether he was a key worker—a claim refuted by John’s submitted call and text logs, which showed no such contact occurred. When a refund was initially refused, the matter was escalated. John submitted a formal complaint to the DVSA, alleging fraudulent conduct and a breach of the AA’s own terms and conditions, which require instructors to provide 48 hours' notice for cancellations. With John's written permission, the DVSA contacted Gareth Farrell for a response. In reply, Gareth asserted that the responsibility was on the student to provide documentation 48 hours in advance to prove eligibility for lessons during lockdown—despite the legal change only taking effect 24 hours prior to the scheduled lesson, making such advance notice impossible. John’s evidence showed he was not contacted and thus could not comply with this condition. Although Gareth Farrell maintained that retaining the funds was justified, the AA ultimately refunded John’s payment, acknowledging the breach of terms. The DVSA concluded they would not take the matter further but confirmed a record of the complaint would be retained on file for two years. While the payment was eventually returned, the situation raises concerns about the conduct and integrity of the instructor, as well as the handling of such issues at an instructor and company level resulting in distress and several weeks spend in resolution. No compensation was offered by AA for inconvenience.
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Posted 5 months ago
I passed the first time
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Posted 5 months ago
I passed the first time
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Posted 5 months ago
The driver never showed up and it took almost 2 weeks to get a refund +5 working days for it to actually end up in my bank.
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Posted 5 months ago
Driving instructor (Wayne Heery) was always late anywhere from 45mins to an hour and half late every time. Lied to me saying it was AAs fault but turns out AA have nothing to do with time. Was always making me take unwanted breaks so he could go on his phone and making inappropriate comments
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Posted 5 months ago
AA Driving School is the best J.Rajkumar (RAJ), I passed first time at Mitcham test centre. He’s a good teacher and makes sure you understand what your learning, He helped me pass in 14hours !!
The AA Driving School 5 star review on 31st March 2025
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Posted 5 months ago
My driving instructor Raj was so nice!! Although living abit far from me he still made time to teach me close to my driving test and I passed!!! 2 days before the test he went through everything that I should expect in the exam.
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Posted 5 months ago
Huge shoutout to Raj for being an awesome instructor! He really took the time to break things down in a way that made sense and kept me motivated the whole time. Thanks to his help, I passed my test and actually felt confident going into it. Super grateful for his support, and I would definitely recommend him to anyone who wants to succeed!
The AA Driving School 5 star review on 28th March 2025
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Posted 5 months ago
Booked a set of lessons and 3 out of 4 been cancelled by AA. It's hard enough to get an instructor these days and this isn't good enough from a supposed reputable company!
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Posted 5 months ago
"I had a fantastic experience with my instructor Raj. He was incredibly knowledgeable and patient, making me feel comfortable behind the wheel. His teaching style was effective, and I appreciated how he tailored the lessons to my needs. The flexibility in scheduling lessons was a huge plus, and I felt well-prepared for my driving test. I highly recommend Raj to anyone looking to learn how to drive!"
The AA Driving School 5 star review on 26th March 2025
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Posted 5 months ago
My instructor Zahid Ali is an absolute gem. He is extremely patient, very supportive, and has fantastic knowledge about what he does. Could not have asked for a better teacher. He helped me improve my weak areas and maintain my strengths. Fantastic experience overall
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Posted 5 months ago
I have always been someone who was anxious and scared when driving but thanks to my amazing driving instructor Shelly Sokhal who helped me with feeling comfortable and safe while driving , i can’t say enough how great she is , very patient and nice as well understanding. A Great instructor i definitely recommend
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Posted 5 months ago
AA driving is very good . My instructor. Raj is very patient and explains and does a great job with teaching skills. I highly recommend Raj as a driving tutor.
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Posted 5 months ago
The AA Driving School is rated 4.0 based on 1,122 reviews