The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.97

4.0 Rating 1,078 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 19th July 2025

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I give 4 stars to the AA Driving School. App is easy to use. I give 5 stars to my incredible driving instructor Cristian Costel. He is patient and provide honest feedback. I appreciate how he maximise time for student to actually practice drive. I passed my practical test first time!”

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Posted 4 months ago

“I had been having lessons for a number of months all going well getting ready for my test, then unexplained three weeks before my test my driving instructor cancelled all his lessons with me and blocked off his availability for me, leaving me with no instructor for my test. The AA were unable to give any reason and were very unhelpful on finding a replacement.”

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Posted 4 months ago

“I passed my driving test and did it with another driving school. The first instructor I had was from RED, named Ali Hasson Mohamed, who dropped out from the contract at RED and came to AA, because they gave him a better income deal. He did not tell me at the start of our lessons that there might be potential of him leaving instead he just stopped coming to our lessons with my test right around the corner. I was not told at all he might change schools and it came as such a shock. I was told continuously I was gonna fail my test because of my driving but it wasn’t me it was him because he knew he was going to leave me right before my test. By luck I got another incredible instructor and passed on my first attempt. So be careful and be alert of instructors as it was disappointing for the way things were left not to mention constant downgrade and the vaping during our lessons. Instructors should motivate their students not continuously telling them they are going to fail.”

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Posted 4 months ago

“I got cancelled 1 hr before lessons.”

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Posted 4 months ago

“I had an excellent instructor via AA Driving school. Ida was patient, friendly and did an amazing job helping me through my driving journey, which in the end helped me pass my driving test first time! If you are looking for an automatic driving instructor in the Birmingham area, I would 100% recommend Ida-Anne Dekock! :)”

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Posted 4 months ago

“I was really pleased with AA Driving School. My instructor, Raj, was fantastic! I passed my driving test in Mitcham. Thanks a million, Raj!”

The AA Driving School 5 star review on 2nd March 2025

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Posted 4 months ago

“DO NOT use Biniam Micheal through the AA as your driving instructor. Terrible instructor. He cancelled my lesson at the last minute, and left me searching for a refund. He is also incredibly rude.”

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Posted 4 months ago

“I have been taking driving lessons with AA since October. I started taking lessons with AA on the 15th Oct 2024 and my last lesson was January the 31st. Within that time frame, I had done 32 hours of driving lessons. I booked my test in November for March as I'm aware that tests must be booked months in advance and I did not want to have to wait 5/6 months for a test once ready to do the test. When I completed 30 hours we had a conversation about the test and he told me I’m not half way through covering what we need to cover. After 30 hours??? Unfortunately, although completing 32 hours. I did not progress the way I should have for the amount of driving I did. In my lessons we had not covered many areas which I feel we definitely should have covered such as manoeuvres and roundabouts. I did not go on a dual carriageway nor a large roundabout. I barley used gears beyond gear 2 (I used gear 3 maybe twice). I am currently using a new driving instructor but it feels like I'm starting from the first lesson as my new instructor has to correct a lot of bad technique that I had been taught or that wasn't corrected with my instructor from AA. In addition to this, my instructor would arrive on my road and we'd be stationary for 45 mins - 1 hour of my 2-hour lessons just going over the things we'd be covering that lesson. I understand maybe having a 10 min brief of what we'd be going over but 45 minutes to an hour is excessive!! And to pay £34 an hour is too much to spend just talking for an hour. I've done 32 hours so I've spent £1,088 on lessons to still be at a beginner's level. Although my instructor was a lovely person, I'm extremely unhappy and disappointed with the lack of progress I've made and the time wasted on theory during my practical driving lessons. I contacted AA about potential compensation for the money wasted and the lack of progress but they have not responded to rectify this issue. I didn't want to reach out about this as the lessons have already been taken but I've spent over a grand on lessons and I'm having a new instructor correct me on my bad driving techniques and introducing me to new things that I should've definitely covered in my 32 hours of lessons. This was my personal experience with my instructor, I cannot speak for other instructors within the company, however, save yourself the time and money and find an instructor that will prioritise teaching you properly, so you won’t have to book as many lessons, as opposed to learning the bare minimum and having to book multiple lessons and spend a grand on wasted lessons.”

The AA Driving School 1 star review on 27th February 2025

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Posted 4 months ago

“My instructor's name is Samson, based in the Hounslow, West London area. I have had an amazing experience so far with him; it is night and day compared to my previous instructor. I have much more confidence in the car and I am not dreading my next lesson but looking forward to it. The lessons are 2 hours and are focused on driving and demonstration rather than a lecture on what you need to do or what should have been done which is a huge confidence boost. I would recommend the AA Driving school and if you are in West London I would recommend trying to book Sam as he is the best instructor I have experienced a lesson with.”

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Posted 4 months ago

“AA driving school made me happy . My driving instructor called Raj is the best . I pass my driving at Mitcham . Bless AA”

The AA Driving School 5 star review on 27th February 2025

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Posted 4 months ago

“I passed my driving test first time with AA school and I had about 25 lessons.My instructor was Shelly Sokhal. I am very grateful to my instructor for her great support throughout my learning journey, for her patience when I made mistakes, she explained my mistakes in an informative and calm way and how to avoid them in the future, we always had conversations as if we were friends and it made me feel more relaxed while driving.I will recommend her to those who wants to pass their driving test on the first try.”

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Posted 4 months ago

“I have just passed my driving test today with the brilliant instructor Rizwan Shehzad who had for 10 lessons only and I have passed my test from the first time. He is so calm, informative, very knowledgeable and taught practically. I would like to thank him a lot and I would highly recommend the instructor Rizwan!!! Thank you so much”

The AA Driving School 5 star review on 25th February 2025

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Posted 4 months ago

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Posted 4 months ago

“useless, the driving instructor didn’t message me till the same day, 5 mins before my driving lesson and cancelled on me.”

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Posted 4 months ago

“AA was great school to learn with and instructor Gesuthasan Raj Kumar (Raj) was great as he was patient, built confidence and made learning fun! Passed 25th Feb at West Wickham”

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Posted 4 months ago

“Thank you so much to AA! I passed my exam successfully! A special thanks to my instructor, Shelly, for her patient guidance and detailed teaching. Her expertise and care helped me master driving skills quickly and pass the test with confidence. I truly appreciate her support!”

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Posted 4 months ago

“Great instructor. Went from zero experience driving to passing my test first time. Couldn't have asked for a better instructor. They make sure you are confident for the day. Thanks a lot”

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Posted 4 months ago

“I passed my driving exam with AA and my instructor was Ahmad Zia Kohistani. I’m incredibly grateful to my driving instructor Ahmad for his dedication and support throughout my learning journey. Always punctual and professional, he helped me achieve my dream of passing my driving exam with confidence. His friendly yet firm approach ensured I understood and corrected my mistakes, while his patience made the learning experience smooth and stress-free. There were times when I made mistakes, but he always took the time to explain them in detail. He would even draw diagrams on paper and used two toy cars to demonstrate what I could have done better, making it easier for me to understand and improve. He covered every aspect of driving in detail, not just to help me pass the test but to shape me into a responsible and safe driver for life. His clear explanations, encouragement, and structured lessons gave me the skills and confidence I needed on the road. I truly appreciate his commitment to my success and highly recommend him to anyone looking for an excellent instructor. If you are in hand of Zia you are sorted for life. Thank you again.”

The AA Driving School 5 star review on 20th February 2025

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Posted 4 months ago

“Super happy with the AA driving school and Najam (Naj) Qureshi. Naj was an excellent instructor for our daughter - calm, professional and friendly with a good sense of humour ! He prepared her brilliantly for the test date and she passed with confidence first time in Morden. Couldn't recommend Naj highly enough. Found the AA Driving school booking platform really user friendly too. Thank you !”

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Posted 4 months ago

“I am more than happy with the AA Driving School as I obtained my driving licence in 6 months having never touched a wheel before! It all comes down to my amazing instructor, Fatmir, with whom I felt confident and at ease from the very beginning. I really enjoyed my lessons in his company as he was very supportive and always gave clear and useful feedbacks. I would strongly recommend The AA Driving School to anyone looking to get their licence!”

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Posted 4 months ago

The AA Driving School is rated 4.0 based on 1,078 reviews