The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.95

4.0 Rating 1,031 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 22nd May 2025

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been taking driving lessons with AA since October. I started taking lessons with AA on the 15th Oct 2024 and my last lesson was January the 31st. Within that time frame, I had done 32 hours of driving lessons. I booked my test in November for March as I'm aware that tests must be booked months in advance and I did not want to have to wait 5/6 months for a test once ready to do the test. When I completed 30 hours we had a conversation about the test and he told me I’m not half way through covering what we need to cover. After 30 hours??? Unfortunately, although completing 32 hours. I did not progress the way I should have for the amount of driving I did. In my lessons we had not covered many areas which I feel we definitely should have covered such as manoeuvres and roundabouts. I did not go on a dual carriageway nor a large roundabout. I barley used gears beyond gear 2 (I used gear 3 maybe twice). I am currently using a new driving instructor but it feels like I'm starting from the first lesson as my new instructor has to correct a lot of bad technique that I had been taught or that wasn't corrected with my instructor from AA. In addition to this, my instructor would arrive on my road and we'd be stationary for 45 mins - 1 hour of my 2-hour lessons just going over the things we'd be covering that lesson. I understand maybe having a 10 min brief of what we'd be going over but 45 minutes to an hour is excessive!! And to pay £34 an hour is too much to spend just talking for an hour. I've done 32 hours so I've spent £1,088 on lessons to still be at a beginner's level. Although my instructor was a lovely person, I'm extremely unhappy and disappointed with the lack of progress I've made and the time wasted on theory during my practical driving lessons. I contacted AA about potential compensation for the money wasted and the lack of progress but they have not responded to rectify this issue. I didn't want to reach out about this as the lessons have already been taken but I've spent over a grand on lessons and I'm having a new instructor correct me on my bad driving techniques and introducing me to new things that I should've definitely covered in my 32 hours of lessons. This was my personal experience with my instructor, I cannot speak for other instructors within the company, however, save yourself the time and money and find an instructor that will prioritise teaching you properly, so you won’t have to book as many lessons, as opposed to learning the bare minimum and having to book multiple lessons and spend a grand on wasted lessons.”

The AA Driving School 1 star review on 27th February 2025

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Posted 3 months ago

“My instructor's name is Samson, based in the Hounslow, West London area. I have had an amazing experience so far with him; it is night and day compared to my previous instructor. I have much more confidence in the car and I am not dreading my next lesson but looking forward to it. The lessons are 2 hours and are focused on driving and demonstration rather than a lecture on what you need to do or what should have been done which is a huge confidence boost. I would recommend the AA Driving school and if you are in West London I would recommend trying to book Sam as he is the best instructor I have experienced a lesson with.”

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Posted 3 months ago

“AA driving school made me happy . My driving instructor called Raj is the best . I pass my driving at Mitcham . Bless AA”

The AA Driving School 5 star review on 27th February 2025

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Posted 3 months ago

“I passed my driving test first time with AA school and I had about 25 lessons.My instructor was Shelly Sokhal. I am very grateful to my instructor for her great support throughout my learning journey, for her patience when I made mistakes, she explained my mistakes in an informative and calm way and how to avoid them in the future, we always had conversations as if we were friends and it made me feel more relaxed while driving.I will recommend her to those who wants to pass their driving test on the first try.”

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Posted 3 months ago

“I have just passed my driving test today with the brilliant instructor Rizwan Shehzad who had for 10 lessons only and I have passed my test from the first time. He is so calm, informative, very knowledgeable and taught practically. I would like to thank him a lot and I would highly recommend the instructor Rizwan!!! Thank you so much”

The AA Driving School 5 star review on 25th February 2025

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Posted 3 months ago

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Posted 3 months ago

“useless, the driving instructor didn’t message me till the same day, 5 mins before my driving lesson and cancelled on me.”

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Posted 3 months ago

“AA was great school to learn with and instructor Gesuthasan Raj Kumar (Raj) was great as he was patient, built confidence and made learning fun! Passed 25th Feb at West Wickham”

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Posted 3 months ago

“Thank you so much to AA! I passed my exam successfully! A special thanks to my instructor, Shelly, for her patient guidance and detailed teaching. Her expertise and care helped me master driving skills quickly and pass the test with confidence. I truly appreciate her support!”

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Posted 3 months ago

“Great instructor. Went from zero experience driving to passing my test first time. Couldn't have asked for a better instructor. They make sure you are confident for the day. Thanks a lot”

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Posted 3 months ago

“I passed my driving exam with AA and my instructor was Ahmad Zia Kohistani. I’m incredibly grateful to my driving instructor Ahmad for his dedication and support throughout my learning journey. Always punctual and professional, he helped me achieve my dream of passing my driving exam with confidence. His friendly yet firm approach ensured I understood and corrected my mistakes, while his patience made the learning experience smooth and stress-free. There were times when I made mistakes, but he always took the time to explain them in detail. He would even draw diagrams on paper and used two toy cars to demonstrate what I could have done better, making it easier for me to understand and improve. He covered every aspect of driving in detail, not just to help me pass the test but to shape me into a responsible and safe driver for life. His clear explanations, encouragement, and structured lessons gave me the skills and confidence I needed on the road. I truly appreciate his commitment to my success and highly recommend him to anyone looking for an excellent instructor. If you are in hand of Zia you are sorted for life. Thank you again.”

The AA Driving School 5 star review on 20th February 2025

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Posted 3 months ago

“Super happy with the AA driving school and Najam (Naj) Qureshi. Naj was an excellent instructor for our daughter - calm, professional and friendly with a good sense of humour ! He prepared her brilliantly for the test date and she passed with confidence first time in Morden. Couldn't recommend Naj highly enough. Found the AA Driving school booking platform really user friendly too. Thank you !”

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Posted 3 months ago

“I am more than happy with the AA Driving School as I obtained my driving licence in 6 months having never touched a wheel before! It all comes down to my amazing instructor, Fatmir, with whom I felt confident and at ease from the very beginning. I really enjoyed my lessons in his company as he was very supportive and always gave clear and useful feedbacks. I would strongly recommend The AA Driving School to anyone looking to get their licence!”

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Posted 3 months ago

“My driving instructor Freddie Asare has been so paitent and helpful with me. I was scared of driving before but he has helped me build confidence and it’s given me confidence to drive on the road. Again I thank AA and my instructor who has helped me on this journey.”

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Posted 3 months ago

“It has been wonderful taking my driving lessons with AA driving school. My Driving instructor Shelly Sokhal Is an amazing instructor. She was so patient with me and gave me all the support and encouragement which made me confident in myself. I was able to pass my drive test on my first attempt. I will recommend her to anyone for driving lessons.”

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Posted 3 months ago

“Ripley Derbyshire. 4 th time now let down Daughter is so disappointed every week...at the last minute ...”

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Posted 3 months ago

“The instructor was very helpful in giving the right information and also setting you up for success.”

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Posted 3 months ago

“Chose AA driving school after my previous driving Instructor left from pass & go, 2 weeks before my test, pass & go didn’t reply and didn’t find me another deriving instructor until a week prior to my test in this time I booked AA through online, the driving instructor was lovely, no pressure on booking more lessons, did an assessment lesson with me and another lesson prior to test , helped me a lot, I passed my test first time with 2 minors, good availability throughout as I didn’t have a lot of time and it was Christmas period. Even reminded to to grab my glasses as I almost forget them for my test”

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Posted 3 months ago

“I had a disappointing experience with TheAA Driving School on 31/01/2025. My instructor insisted on seeing my National Insurance Number, which I don't have, and refused to accept my provisional driving license alone. This led to a 38-minute delay while I contacted the DVLA for verification. The instructor's unprofessional remark about throwing students out of the car if they were rude created an uncomfortable atmosphere. Additionally, my lesson was cut short by 18 minutes. Overall, the instructor's behaviour was dismissive and unprofessional, falling below the high standards I expect from AA Driving School. I felt discriminated against and hope this review prompts improvements.”

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Posted 3 months ago

“AA DRIVING SCHOOL BEST SCHOOL TO START YOUR DRIVING INSTRUCTOR CALL RAJ He’s really good helped me pass first time”

The AA Driving School 5 star review on 2nd February 2025

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Posted 3 months ago

The AA Driving School is rated 4.0 based on 1,031 reviews