The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 4.03

4.0 Rating 1,250 Reviews

76 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 18th January 2026

Srivallikanthan Kajeevan

The AA Driving School 5 star review on 8th October 2025

Chin

The AA Driving School 5 star review on 18th September 2025

Allie Haughton

239

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I passed my test last week and primarily want to say a huge thank you to my instructor Andy Carrick! He trusted me to become confident on the roads and I never looked back (but still checking my mirrors, obviously!).”

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Posted 10 months ago

“Derek is an excellent driving instructor experienced, patient, and professional. His clear guidance and support made me feel confident on the road. Highly recommend!”

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Posted 10 months ago

“AA driving school made me immensely happy. Finally passed my driving license in West Wickham today. My Driving instrictor Raj helped me alot before the test. His instructions and training was vital throughout this journey.”

The AA Driving School 5 star review on 15th March 2025

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Posted 10 months ago

“AA instructor Luke Morgan is such an unprofessional creature ! Avoid him if u can !”

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Posted 10 months ago

“My instructor , Ahmad Zia Kohistani , I just want to say a huge thank you to Ahmad for all his help in getting me to pass my driving test today! From the very first lesson, he made me feel at ease and really built my confidence behind the wheel. Ahmad is such a great teacher—he’s patient, clear with his instructions, and really knows how to break things down so they make sense. Every lesson was not only informative but also enjoyable, and he always made sure I felt ready. I genuinely couldn’t have done it without him. If you’re looking for a driving instructor, Ahmad is the one !”

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Posted 10 months ago

“My experience with AA driving has been amazing I had a great instructor who was Freddie he taught me everything I should know within 1 month. So thank you soo much Freddie”

The AA Driving School 5 star review on 13th March 2025

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Posted 10 months ago

“I have had a great experience with AA Driving School over the past 6 months. Fatmir Beqiri was an amazing instructor and made learning to drive easy and fun. Thanks to his teaching and patience (and chatting!) I passed my test on the first go. I would recommend him to anyone who is learning to drive for the first time.”

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Posted 10 months ago

“DO NOT use Jian Chen. He’s a trainee instructor and I booked with him just to get a feel of 2 hour lessons as I’m getting closer to doing a test. Everything was fine until I got into the car and he couldn’t speak English. The language barrier and broken english made it very difficult to concentrate and to actually follow his instructions. He didn’t understand me at times when I asked for confirmation on where we going because I didn’t understand his directions, which led to dangerous situations on the road. Despite my telling him I had done 30 lessons with another instructor, he frequently tried to grab the steering wheel from me even when everything was fine. He would take over using the dual controls when there was no need (for example at a closed T-junction, I was rolling in gear 1 ready to stop because I couldn’t see and he took the steering wheel from me and forcefully braked).”

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Posted 10 months ago

“Have had over 70 hours done with AA and finally passed my exam at 3 attempt!! Had two different instructors, had to change as one of them wasn’t available for my exam date. The booking is easy via AA website, the instructors are friendly and professional. Special thanks to Anthony and Jahir for being lovely instructors and helping me pass my test!! The lessons are a bit pricy but so are any driving classes I assume, therefore no problem.”

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Posted 10 months ago

“AA driving school was excellent. My driving instructor was raj excellent i passed first time”

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Posted 10 months ago

“Terrible service. The instructor is passive aggressive, never responds to messages. if the student is running late due to train cancellation he waits 5 Mins, cancels the lesson and expects a full Charge. Contacting the AA is unhelpful And relies on a chat bot. Meanwhile it seems the instructor Is only interested in charging as much as possible. Terrible school”

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Posted 10 months ago

“I recently had my first driving lesson. My instructor is Samson. He is an amazing instructor , very thorough and clear about every detail and every piece of information you need to learn. He was very down to earth and calm and helped me feel confident throughout the lesson. I am excited for my next lesson and I am confident that with Samson as my instructor I will pass my test when the time comes”

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Posted 10 months ago

“I give 4 stars to the AA Driving School. App is easy to use. I give 5 stars to my incredible driving instructor Cristian Costel. He is patient and provide honest feedback. I appreciate how he maximise time for student to actually practice drive. I passed my practical test first time!”

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Posted 10 months ago

“I had been having lessons for a number of months all going well getting ready for my test, then unexplained three weeks before my test my driving instructor cancelled all his lessons with me and blocked off his availability for me, leaving me with no instructor for my test. The AA were unable to give any reason and were very unhelpful on finding a replacement.”

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Posted 11 months ago

“I passed my driving test and did it with another driving school. The first instructor I had was from RED, named Ali Hasson Mohamed, who dropped out from the contract at RED and came to AA, because they gave him a better income deal. He did not tell me at the start of our lessons that there might be potential of him leaving instead he just stopped coming to our lessons with my test right around the corner. I was not told at all he might change schools and it came as such a shock. I was told continuously I was gonna fail my test because of my driving but it wasn’t me it was him because he knew he was going to leave me right before my test. By luck I got another incredible instructor and passed on my first attempt. So be careful and be alert of instructors as it was disappointing for the way things were left not to mention constant downgrade and the vaping during our lessons. Instructors should motivate their students not continuously telling them they are going to fail.”

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Posted 11 months ago

“I got cancelled 1 hr before lessons.”

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Posted 11 months ago

“I had an excellent instructor via AA Driving school. Ida was patient, friendly and did an amazing job helping me through my driving journey, which in the end helped me pass my driving test first time! If you are looking for an automatic driving instructor in the Birmingham area, I would 100% recommend Ida-Anne Dekock! :)”

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Posted 11 months ago

“I was really pleased with AA Driving School. My instructor, Raj, was fantastic! I passed my driving test in Mitcham. Thanks a million, Raj!”

The AA Driving School 5 star review on 2nd March 2025

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Posted 11 months ago

“DO NOT use Biniam Micheal through the AA as your driving instructor. Terrible instructor. He cancelled my lesson at the last minute, and left me searching for a refund. He is also incredibly rude.”

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Posted 11 months ago

“I have been taking driving lessons with AA since October. I started taking lessons with AA on the 15th Oct 2024 and my last lesson was January the 31st. Within that time frame, I had done 32 hours of driving lessons. I booked my test in November for March as I'm aware that tests must be booked months in advance and I did not want to have to wait 5/6 months for a test once ready to do the test. When I completed 30 hours we had a conversation about the test and he told me I’m not half way through covering what we need to cover. After 30 hours??? Unfortunately, although completing 32 hours. I did not progress the way I should have for the amount of driving I did. In my lessons we had not covered many areas which I feel we definitely should have covered such as manoeuvres and roundabouts. I did not go on a dual carriageway nor a large roundabout. I barley used gears beyond gear 2 (I used gear 3 maybe twice). I am currently using a new driving instructor but it feels like I'm starting from the first lesson as my new instructor has to correct a lot of bad technique that I had been taught or that wasn't corrected with my instructor from AA. In addition to this, my instructor would arrive on my road and we'd be stationary for 45 mins - 1 hour of my 2-hour lessons just going over the things we'd be covering that lesson. I understand maybe having a 10 min brief of what we'd be going over but 45 minutes to an hour is excessive!! And to pay £34 an hour is too much to spend just talking for an hour. I've done 32 hours so I've spent £1,088 on lessons to still be at a beginner's level. Although my instructor was a lovely person, I'm extremely unhappy and disappointed with the lack of progress I've made and the time wasted on theory during my practical driving lessons. I contacted AA about potential compensation for the money wasted and the lack of progress but they have not responded to rectify this issue. I didn't want to reach out about this as the lessons have already been taken but I've spent over a grand on lessons and I'm having a new instructor correct me on my bad driving techniques and introducing me to new things that I should've definitely covered in my 32 hours of lessons. This was my personal experience with my instructor, I cannot speak for other instructors within the company, however, save yourself the time and money and find an instructor that will prioritise teaching you properly, so you won’t have to book as many lessons, as opposed to learning the bare minimum and having to book multiple lessons and spend a grand on wasted lessons.”

The AA Driving School 1 star review on 27th February 2025

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Posted 11 months ago

The AA Driving School is rated 4.0 based on 1,250 reviews