The Body Shop Reviews

3.6 Rating 196 Reviews

65 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.6

Based on 196 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does The Body Shop deliver? How long does The Body Shop take to deliver? Does The Body Shop deliver on time?

Customer Service

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Location:

268 Oxford Street,
London
W1C 1DS

How long does The Body Shop take to deliver?

Helpful Report

(2 days ago)

The Body Shop normally delivers over 7 Days.

Helpful Report

(2 days ago)

50.00%

Industry Average

“ Hermes (delivery company they use) is unhelpful too and can't get in touch with them either. ”

- Anonymous

“ Absolute worst customer service. They took my online order and my money, but never made sure the shipment was received. Now they say it was the delivery service that was at fault and will not rwfund my purchase or send a new shipment. Been dealing with online support for over 2 months and they take weeks to get back to you. I advise not to order anything from them. ”

- John P

“ I have collected so many methods of teaching from Alison. Its free and need to pay if I want to get certificates. I'm happy for this. I'm very unhappy on Alison for another matter. When I purchased and placed my orders they added some hiding values. It means the offer which is looking cheaper this is not really cheap. They have a problem of document delivery too. ”

- ??

The Body Shop Reviews

Delivery - Average