The Body Shop Reviews

3.5 Rating 207 Reviews

64 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.5

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does The Body Shop deliver? How long does The Body Shop take to deliver? Does The Body Shop deliver on time? How is accuracy and good condition of items delivered by The Body Shop?

Customer Service

How can I contact The Body Shop? How quickly does The Body Shop resolve customer queries?

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Location:

268 Oxford Street,
London
W1C 1DS

How quickly does The Body Shop resolve customer queries?

Helpful Report

(1 week ago)

Greater than 50% of reviewers feedback is The Body Shop takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

71.43%

Industry Average

“ I had great service from the assistant manager Stephanie at the Pen Center help me with all my needs! ”

- Anonymous

“ Very nice friendly team, always very helpful, especially Paulina. Always understand what customers are looking for. It’s been one year, since I started to use The Body Shop range and I’m always 100% satisfied with quality and service. ”

- Olga Melton

“ Very good service yesterday ”

- Chris

The Body Shop Reviews

Customer Service - Good