The Body Shop Reviews

3.6 Rating 196 Reviews

65 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.6

Based on 196 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does The Body Shop deliver? How long does The Body Shop take to deliver? Does The Body Shop deliver on time?

Customer Service

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Location:

268 Oxford Street,
London
W1C 1DS

Does The Body Shop deliver on time?

Helpful Report

(2 days ago)

Greater than 39% of reviewers feedback is The Body Shop normally delivers on time.

Helpful Report

(2 days ago)

50.00%

Industry Average

“ No response from emails I have sent after being told to escalate the matter when I rang this morning, and an offer to refund the delivery charge was both patronising and inadequate. ”

- Andy Wright

The Body Shop Reviews

Delivery - Average