The Calais Wine Superstore Reviews

Name: The Calais Wine Superstore
Address: 249, Rue Marcel Doret,, Calais
Rating: 4.90

4.9 Rating 3,096 Reviews

99 %

of reviewers recommend The Calais Wine Superstore

4.9

Based on 3,096 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0033 321 19 00 19

Email:

shop@calaiswine.co.uk

Location:

249, Rue Marcel Doret,
Calais
62100

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The Calais Wine Superstore 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good only problem when ordering online if they do not have what you ordered you only find out when you get there and then have to reorder, but then very helpful.”

Helpful Report

Posted 9 years ago

“I HAVE USED THE STORE FOR MANY YEARS AND HAVE ALWAYS BEEN SATISFIED WITH THE SERVICE PROVIDED.”

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Posted 9 years ago

“Friendly staff, good savings on the wines that I purchased. Good selection of wines.”

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Posted 9 years ago

“I have used Calais Wine superstore for 3 years, visiting twice a year, and no longer have to pay ridiculous U.K. prices for my wine. I buy about £400 pounds worth on each trip and the price you pay is definitely better than 1/2 U.K price. You can preorder and only pay when you collect. Their staff are very friendly and always offer to help loading the vehicle. I use the Eurotunnel, paid by Calais wines, leave home in Hampshire about 07.30 and I am back in time for dinner after a nice day out. The wine qualities can only be describede as excellent. Very Happy, T.Dovey.”

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Posted 9 years ago

“Very helpful and excellent range. Prices are exceptional value. Just one small complaint: I discovered two cases of beer sold to me were very close to the sell by date - customers need to check!”

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Posted 9 years ago

“The team is always very helpful and do all they can.”

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Posted 9 years ago

“We have been using the Calais Wine Super Store for over 4 years and find it most convenient. The team are a delight to do business with, being both friendly and helpful. The savings on wine over English prices are superb with the travel being an extra bonus. I would heartily recommend anyone to try this superb business.”

Helpful Report

Posted 9 years ago

“I am more than fan of the Calais Wine Superstore, it is not just the pecuniary advantage, but the range of wines, still and sparkling, but also the sheer fun, which as opposed to Majestic and other warehouse style outlets, strikes a balance, not found elsewhere. I am also a customer in the UK of Laithwaites, who have fantastic marketing, may family uses them for specific purposes , mainly their big reds. They know me well, or think they do, I was amused to find they (secretly), the staff, that is, are visitors and fans of yours. Your tasting area is great, I wish I could indulge more often. Old folks like my wife and I are a bit nervous of Calais these days, but I get round this by despatching my driver and a family member; I am hoping however to enjoy another visit come spring, stay at the town centre, Holiday Inn, make a repeat visit to the restaurant, recommended by the team; Le Channel, we thought it excellent by any standard and so have friends sent there by us. Which brings me to the essential ingredient of the CWS, the team of staff, constantly, efficient, cheerful, knowledgeable and obliging. My one single recommendation would be to add a small selection of known brands of Port, Sherry and Aperitifs, no need to have a wide range and probably no need to have a vast cash saving, but if you carry them, customers will not go elsewhere to buy.”

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Posted 9 years ago

“Excellent service and good value wines”

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Posted 9 years ago

“It was very busy with only 1 till open. My pick up order had 2 cases of different wine to which I had ordered.”

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Posted 9 years ago

Dear Mr. Wiles, We are very sorry to hear you had a negative experience shopping with us. It was clearly a busy day and this seems to have led to some confusion - we will of course replace the wine that you received in error - our apologies for this mistake. If you could possibly supply your telephone number Marco Attard, our UK Sales Director, would like to call you to ensure that this is rectified to your satisfaction. We would like to thank you for your valuable support of our business and look forward to seeing you in store again soon. The Calais Wine Superstore

Posted 9 years ago

“Everything was exerllent from the beginning with me ordering online to the pick up of my order, which was ready when we got there. Many thanks”

Helpful Report

Posted 9 years ago

“We've shopped here several times, the staff are always helpful, the wines are fabulous value and you can taste any you're not sure about. AND the bonus is the free ferry or tunnel crossing (subject to spend) which you can use either as a day trip or en-route to/from Europe. We haven't noticed any disruption at Calais over the past year.”

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Posted 9 years ago

“Fab experience (as always) with the Calais superstore, ordering easy, order always ready. Staff polite, great choice and prices......thankyou”

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Posted 9 years ago

“Pre-ordering works extremely well, everything is waiting for you when you arrive. The staff are very friendly and helpful. We now make sure that we visit Calais Wine when we are in France.”

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Posted 9 years ago

“We having been shopping at the Superstore for many years now. The staff can only be described as most helpful, knowledgeable and always interested in YOU as a customer. The offers such as Eurotunnel and Ferry crossings are fantastic and make the whole experience outstanding. The wine, and its cost, speak for themselves.”

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Posted 9 years ago

“Such an easy way to purchase wine, and it's ready and waiting for you. The tasting room is a great way to try before you buy and they are willing to open any wine that you have an interest in. Very good offers and the staff are friendly and helpful,”

Helpful Report

Posted 9 years ago

“When I arrived the staff were obviously under pressure. They were very helpful and friendly but, although my order - which had been e-mailed in advance - had been prepared overnight, there were some mistakes that had to be rectified. Also, the Wine Store's offer of a free crossing if one spends a sufficient amount is a little confusing as the booking has to be made by the Wine Store itself. As it happened, I received a voucher for a free crossing (by ferry, not by the Tunnel) when I returned home. The prices are unbelievably good when compared to the UK and it really is difficult to know when to stop loading one's trolley. I shall be a regular visitor from now on and I hope they manage to become a little more streamlined in their operation. I wish them well.”

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Posted 9 years ago

“I have been a customer for several years. The service was excellent as usual =- the wine was on a trolley and absolutely correct. When I was counting out the cash - the assistant drew may attention to the fact that I was trying to pay £100 too much - counting to 6 required both hands ! Thank you”

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Posted 9 years ago

“Calais Wine Store gives really good selection of all varieties of wine, the staff are really helpful, the prices are very competitive and the store is very convenient to the port of Calais and the shuttle. We would go nowhere else...HIGHLY RECOMMENDED...The Listers”

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Posted 9 years ago

“Pre ordered on line, and took the offer of free Euro Tunnel. Arrived at the warehouse, the order was already made up and on a trolley, checked off at pay point, monies paid, loaded into car, and away in less than 15minutes. Perfect service every time. Thanks Calais Wine Warehouse, see you again soon.”

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Posted 9 years ago

The Calais Wine Superstore is rated 4.9 based on 3,096 reviews