The Car Mat Company Reviews

Name: The Car Mat Company
Address: 6 Round House CourtBuckshaw, Chorley
Rating: 1.28

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

1.3

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been waiting almost two months for my mats. Refund requested but not processed. Very upsetting.”

Helpful Report

Posted 5 years ago

“Firstly mats arrived and were wrong i had to pay to have them sent back , no response to e-mails sent and also no new mats very disappointing customer services !! and this will not be left until resolved”

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Posted 5 years ago

“Mats were late Mats were wrong size No pre paid packaging to return wrong mats No new mats being posted Shambles”

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Posted 5 years ago

“Avoid! They have taken my money and I never received the items. Contacted them at least 5 times and only received a response when I threatened action. That said, the response was useless as I have yet to received the promised car mats nor a refunds. They should not be allowed to get away with this! I have taken further. AVOID!”

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Posted 5 years ago

“Good quality mats. Shame they were not able to stick to the delivery period I paid extra for. Disappointing.”

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Posted 5 years ago

“Bad customer service, do not buy from”

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Posted 5 years ago

“Took alot longer than the time given to deliver, (not Hermes fault) also said there was a malfunction with suppliers and would take another week yet when questioned they backtracked and said they would send out the same day,”

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Posted 5 years ago

“Didn't get my order within the time slot 3-7 days, took money straight away on ordering,No communication going to be late, when i got in touch got told, struggling for materials and would get order, possibly the following week..asked for refund,still not received and then i get "HOW DID WE DO,RATE US"”

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Posted 5 years ago

“They would be great it they actually fit & even better if customer services would reply to my emails so I could return them for a correct replacement”

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Posted 5 years ago

“Requested next day delivery and paid an extra £9.95 for this. Mats were delivered 16 days later!!!!!! No contact number for the company and they haven't replied to any of my emails. DON'T USE THIS COMPANY”

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Posted 5 years ago

“Placed my order on 30th October and to date have not received either the mats or a refund. Have never had any message to explain and have had to chase several times. Absolutely terrible company to deal with and would strongly recommend avoiding and using one of the many other companies offering the same or similar products. DO NOT BUY FROM THEM.”

Helpful Report

Posted 5 years ago

“Still haven’t received my car mats as of yet so that would be a great start being that I ordered 2 weeks ago”

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Posted 5 years ago

“These mats have not arrived as promised. Very disappointed”

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Posted 5 years ago

“Unfortunately these have yet to arrive, ordered almost two weeks ago now.”

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Posted 5 years ago

“I bough this for my peugot 3008 and it did not fit the pins in the driver seat. This was not suitable for this car. Before I publish this review and to be fair to them I emailed the company 3 times hoping to get a replacement mat but no reply whatsoever. So I decided to publish this review. This is very poor service and not at all acceptable. I have wasted my money. I will continue to email to ask for a refund.”

Helpful Report

Posted 5 years ago

“Totally unprofessional. 0 customer service. Didn't answer my email. Didn't deliver the goods. But hey, of course they sucked the money from my account.”

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Posted 5 years ago

“Finally received mats 2 weeks after I ordered them and only because I got PayPal involved.”

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Posted 5 years ago

“Really disappointed as the company failed to deliver this item and ignored all my emails. Trying for a refund, but don’t hold out much hope.”

Helpful Report

Posted 5 years ago

“Received the wrong goods, ordered mats with Blue Trim to match the car, however I was sent mats with Red Trim, sent an email to the customer service team - no response, completed an on-line message on their website, no response, sent another email to sales email address as to their sales teams email, ad they requested on their feedback email where a negative review might be submitted. WILL NOT USE THIS COMPANY AGAIN. Wrong goods and no customer service ethics. Very disappointing.”

Helpful Report

Posted 5 years ago

“Awful communication, never got a reply. Mats turned up 2 weeks late, they are ok. Will not use again.”

Helpful Report

Posted 5 years ago

The Car Mat Company is rated 1.3 based on 134 reviews