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The Car Mat Company Reviews

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

Company Reviews

Product Reviews

1.3

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woeful company to deal with took my money straight away and the 3-7 working day delivery is a farce.I waited 12 days still no mats tried to get in touch with their customer service what a joke, only when i threatened legal action did they dispach my goods . I sent over 100 emails and they wouldn't answer if they worked on customer relations they might be ok . The mats are fine .”

Posted 5 years ago

“Paid for express delivery but arrived way to later, so they where returned.”

Posted 5 years ago

“I still haven't received delivery two weeks after placing my order. I emailed The Carmat Company to enquire when I could expect delivery as it had been longer than the advertised seven days but I did not receive a reply. Would not recommend this company.”

Posted 5 years ago

“Sent me the wrong goods. Failed to answer any of my 3 emails requesting replacement. No phone number to call. In all, lousy customer service. To be fair, made a refund when I demanded it. Have subsequently got good mats (much cheaper) from another supplier.”

Posted 5 years ago

“I still haven't received these and. Had no replies”

Posted 5 years ago

“Never received mats .”

Posted 5 years ago

“Should have gone to local Store! A lot less time waiting & Hassle!”

Posted 5 years ago

“Poor customer service. I was not happy with the car mats and sent them back for a refund over a week ago. I have still not received a refund. And I have not received any response to my emails regarding said missing refund. I will be raising this via PayPal.”

Posted 5 years ago

“I am still waiting for them so I can’t really give a review”

Posted 5 years ago

“First of all I ordered 2 different sets of mats, order 10778 for the Seat XL dont fit, order 10779 for a VXR8 never even arrived yet payment taken. Numerous emails sent and all i got back was ‘please tell me the order number so i can investigate’ which i sent twice, yet nothing. Communication terrible and the company are no longer at the address on their website, no refund no nothing, not happy!”

Posted 5 years ago

“I still have yet to recieve my purchase after 4 days.. I had opted fkr the extra charge for one day delivery. After emailing twice to voice my disapointment and request I get a refund for the one day delivery charge, I don't get a response, yet I do get an email asking me to write a review..”

Posted 5 years ago

“Mats arrived slightly later than expected and the driver's footwell mat didn't fit. Contacted company by email to complain/discuss. It took 2 weeks for them to get back to me, and only after it took a further email to say I would leave a really bad review. Provided confirmation of car make/model/year for company to check. That was more than 2 weeks ago - still no word. I would never use this company again. They take your money but couldn't care less about customer service.”

Posted 5 years ago

“The worst company I have ever had to deal with in my life, AVOID!!! They don't even have a contact number just a email address. My mats were stiched poorly and do not fit my car, and I haven't had any reply about a refund. Looks like IL have to take them to a small claims court.”

Posted 5 years ago

“Can’t give it any stars as I paid and did not receive the item. Couldn’t phone to enquire why I had received part of my order and not this as there isn’t a number on their site to phone only email. One week later and 4 emails sent I’ve had no response from the company. Advice to anyone thinking of buying from them AVOID cos if there’s a problem you probably won’t get a reply.”

Posted 5 years ago

“I bought these expecting them to fit. They came with some strange clips bearing no resemblance to the existing fitments. I emailed the company to ask how I am supposed to fit them. They ignored me but urge me to email them before I submit a negative review ........... what a strange way to win customers”

Posted 5 years ago

“Upon receiving my Car Mats I immediately went to place them in my car and found they did not fit. After looking at the attached pictogram that came with the mats it was clear that the mats were not cut to the same spec. I could only get the bottom of the mats onto one post. I immediately emailed Customer Services explaining the issue and sending a photo of the passenger mat and the pictogram to show the difference, I got a response asking for my Car Reg so they could check with the warehouse. On Wednesday 15th August I sent another email asking if they had a response from the warehouse and received no response, I emailed again yesterday 21st August and have still not received a response so I am sending the mats back by courier at my own expense. I am quite frankly a very dissatisfied and would not recommend this company. It is very frustrating not to be able to contact the Customer Services Dept by telephone and having to rely on email. Update 04/09/18 After writing this review I received a communication on 22/08/18 from the Company, requesting my Car Registration again saying they would contact the warehouse. It is now the 4th of September I have received no further communication, it took the courier 4 attempts to deliver the mats back to yourselves as you seemed to be closed. If I could amended my rating to from very poor to abysmal I would.”

Posted 5 years ago

“Upon receiving my Car Mats I immediately went to place them in my car and found they did not fit. After looking at the attached pictogram that came with the mats it was clear that the mats were not cut to the same spec. I could only get the bottom of the mats onto one post. I immediately emailed Customer Services explaining the issue and sending a photo of the passenger mat and the pictogram to show the difference, I got a response asking for my Car Reg so they could check with the warehouse. On Wednesday 15th August I sent another email asking if they had a response from the warehouse and received no response, I emailed again yesterday 21st August and have still not received a response so I am sending the mats back by courier at my own expense. I am quite frankly a very dissatisfied and would not recommend this company. It is very frustrating not to be able to contact the Customer Services Dept by telephone and having to rely on email.”

Posted 5 years ago

“Went for their best quality mat. Not impressed with the quality. They feel like cardboard :-(”

Posted 5 years ago

“I ordered these on 30th July and still not received!”

Posted 5 years ago

“I ordered these on 30th July and still not received!”

Posted 5 years ago

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The Car Mat Company is rated 1.3 based on 134 reviews