The Car Mat Company Reviews

Name: The Car Mat Company
Address: 6 Round House CourtBuckshaw, Chorley
Rating: 1.28

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

1.3

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“yeah i’ve placed an order a week ago, emailed them to say i haven’t had an update since, decided to look at reviews and now i’m bricking it. guess i should accept the mats are gonna be terrible and turn up in 2023”

Helpful Report

Posted 1 year ago

“Absolutely poor service! Car mats never arrived. I WOULD NOT recommend buying from these thieving people. I hope they get caught very soon. Lots of unhappy people leaving reviews. AVOID AVOID AVOID.”

Helpful Report

Posted 2 years ago

“Ordered car mats 22nd February still havent arrived took money 23rd February out of my bank,I've sent several emails but no reply, so then I looked for reviews and was so shocked,I'm angry why are they allowed to continue to trade”

Helpful Report

Posted 2 years ago

“Ordered a set of car mats for our new family car a week in advance of collecting the car, to avail no sign of the car mats… thought I’d give the bent of doubt but as the other reviews have been waiting for about 2 weeks now. I have set up a tribunal with PayPal now trying to cancel the order & get fully refunded!!! Wish I had found the other reviews before purchasing from these rogue traders! Give me back my £30 you thieving 🤬🤬🤬 if you can’t promise me a delivery!!! AVOID AVOID AVOID!!!”

Helpful Report

Posted 2 years ago

“Don’t know which courier they use on the IOM. They need to investigate as I was told they had been delivered and they never arrived. Have also complained to Amazon.”

Helpful Report

Posted 2 years ago

“waiting for the long times and gave me have quality Issue mats. higher price, no customer Service, poor quality”

Helpful Report

Posted 2 years ago

“No response to emails do not under any circumstances order from this company rogue traders no response I ordered wring item and sent an email straight away no answer quick to take money need removing from amazon”

Helpful Report

Posted 2 years ago

“Took over a month to be delivered Poor customer service Not really on when it says 5-7 days If you can’t cope with demand then don’t take orders or get more staff”

Helpful Report

Posted 2 years ago

“Avoid this company at all costs!. Ordered mats 14 days ago. Still no mats. Sent a few emails, no replies. No contact number. Quick to take my money out of my account but nothing else. Requested a refund as they state refunds are only valid up to 30 days AFTER purchase. So annoying bad companies can seemingly get awaywith ripping people off..”

Helpful Report

Posted 2 years ago

“Have not received my mats, I have message multiple times and I am now trying to get a refund.”

Helpful Report

Posted 2 years ago

“Never received order refuse to issue a refund or Provide tracking information or additional mats as I never received them. Emails are ignored and there’s no other point of contact”

Helpful Report

Posted 2 years ago

“Ordered mats 16 days ago and still not arrived. Paid £4.99 delivery for 5-7 day delivery which is quite long as is but nothing!!!”

Helpful Report

Posted 3 years ago

“Never received my order. Emails are ignored. Trustpilot-reviews marked as "violating guidelines", questions in facebook are just removed immediately. No money, no answers, nothing! Review in google-maps is answered with like "we can not found your order".”

Helpful Report

Posted 3 years ago

“Finally received my product after over a month of waiting, just to find out that they sent me a pair of mats that completely didn't fit my vehicle. I asked their customer service department if they would send me mats that actually fit my Escalade, they said that I would need to pay to have them shipped back and pay a 35 percent restocking fee, so I am out half of my money right out of the gate. Do not trust this company, its nothing more than a worthless drop shipping company that is the middle man for cheap China goods, and they do not back their products at all. I hate that I fell for suck a bad company, but hopefully it will keeps others from ordering from them and they will go out of business for their lack of customer care. Do not believe the reviews on their website!!!!!”

Helpful Report

Posted 3 years ago

“Mats never received. They never replied to a message do not use go elsewhere.”

Helpful Report

Posted 3 years ago

“Avoid this company. Ordered my items 17 days ago. Still no mats. Sent a few emails, no reply. No contact number. Quick to take my money out of my account, but not quick on posted clearly. Requested a refund as they state refunds are only valid up to 30 days AFTER purchase. So I wasn't waiting on that to come and go.”

Helpful Report

Posted 3 years ago

“Do NOT buy from Trade Mats Direct. Placed an order, had an email saying delivery would be with 5 to 7 days...that was over 2 weeks ago and still not had a delivery. Have sent several emails to them but they do not reply.”

Helpful Report

Posted 3 years ago

“Defo a scam. They first sent ma a holding email (with spelling mistakes) apologising for the delay. Now I have another from them saying the batch if mats has ‘gone missing’! AVOID THIS COMPANY.”

Helpful Report

Posted 3 years ago

“I ordered some car mats on the 9th july and im still waiting ive emailed them 5 times with no reply. I have left it in paypals hands hoping to get a refund. Please stay away from theses crooks deffo a scam”

Helpful Report

Posted 3 years ago

“Had to chase them for the mats. Arrived wrong colour and now will not reply to emails. Ruined a birthday for a relative”

Helpful Report

Posted 3 years ago

The Car Mat Company is rated 1.3 based on 134 reviews