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The Cotswold Company Reviews

2.1 Rating 72 Reviews

26 %

of reviewers recommend The Cotswold Company

Company Reviews

2.1

Based on 72 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Read The Cotswold Company Reviews

About The Cotswold Company:

At The Cotswold Company we have a simple aim - to use beautiful natural materials and clever design to create stylish, unique and practical furniture and accessories. We have ideas for every room in your home and garden and for every requirement, whether it be an invaluable storage solution, inspiration for entertaining, or a complete home makeover.
We work with a range of manufacturers and take the time to develop independent companies that use traditional furniture-making methods.

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Phone:

0844 984 0003

Location:

Rouen House, Rouen Road, NORWICH United Kingdom
London
NR1 1RB

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The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 1 star review on 9th November 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chest of drawers delivered damaged so awaiting a replacement item which we have heard nothing about also the original item is sitting in our living room taking up most of the space again no word from anyone about when this is going to get picked up. trying to get through on the phone is a joke hanging 15 mins then cut off. Customer service is non existent again another example of a company happy enough to take your money but not interested if there is a problem with an item of furniture.”

Posted 3 years ago

“Order was delivered 3 weeks later than originally agreed. One large item was damaged and one of two bedside tables were not delivered.. this means we have an unfinished, weird looking set. Customer service is non existent. Initially promised to partially refund for damaged item, but not follwed through. Missing item has been completely ignored. This is theft. We are around £200 out of pocket. Disgusting company. Have reported to Ombudsman. Steer clear. Furniture is nice and well made, but in no way makes up for the terrible service”

Posted 3 years ago

“Waited 5 weeks for delivery, to then have a scheduled delivery day and time for them to not turn up with no explanation. Contacted and emailed with no response so far.”

Posted 3 years ago

“Arranged for bed to be delivered we were last drop off and guys came with half a bed... spoke to someone on chat who apologised and then no further communication as we were waiting on logistics and courier . To sort out between them where the other half of bed had gone..Forward a week then I received a message from courier saying bed was arriving next day still nothing from Cotswold..Another day of work and again half a bed .aftwr complaining again to Cotswold I Applied threw PayPal for refund And only then I was phoned and emailed to apologise and offered another delivery of a bed to be sent and once received then I could phone customer services and see about a little offer... no just give me a refund as I hadn’t had a bed for almost 2 weeks ..yes I can get my refund but it could take up to 14 days then depending on my bank how long it would take to go threw... Thank you PayPal I was refunded in 5 days...My recommendation is don’t use this company as once they have ure money they are not interested...”

Posted 3 years ago

“I am having a terrible time trying to have a very faulty item replaced, it is a large cupboard - very badly damaged - installed wrongly and is now taking up much of my small kitchen and blocking our back door. I am shielding elderly folk and this is patently unsafe. I have called with no joy, no reply, endless on hold and the live feed cuts out. I have had a reply but am now waiting for a safe replacement and call from the delivery company to assure me it will all be done before we go away. \This is the most terrible customer service I have ever received. Previously several friends had recommended them but they seem to have fallen apart. I am writing to the MD CEO etc but I need this unsafe situation resolved and i am very unconfident and fearful that it won't be sorted safely.”

The Cotswold Company 1 star review on 17th August 2020

The Cotswold Company 1 star review on 17th August 2020

Posted 3 years ago

“I took receipt of the Large Larder unit, after unwrapping the item, I have found that there is paint missing on one of the legs which is really disappointing In addition to this, i am very upset and angry that the delivery drivers pushed the box through the french doors rather than tipping the box on its side, which therefore has damaged the top and side of my doors and has perished the seal. We have only just moved into our new property, i am disgusted by their shoddy attitude to customers property.”

The Cotswold Company 1 star review on 14th August 2020

The Cotswold Company 1 star review on 14th August 2020

The Cotswold Company 1 star review on 14th August 2020

Posted 3 years ago

“Can't comment on quality of product as still waiting for it. It's really hard to get through to anyone on customer service, you're on hold for at least 20 mins, I have up several times when it took longer, there's no indication where your are in the queue. I supposedly had express delivery for £20 but it turns out they're busy so it's over a week still. Entire process has not been automated, I have to keep chasing things up. It sounds like this company has compelling let itself go and is failing miserably in customer care.”

Posted 3 years ago

“Had previously bought items from this company with no problems, but since March this year something has gone terribly wrong. You wait weeks for replies to emails, no one answers the phone, every time I have received a delivery the item has been damaged and has to be returned, have now been waiting 3 months for a replacement as original was damaged and the delivery date keeps getting pushed back all the time. One item was sent out knowing it was damaged and I was offered a discount when I tried to return it. Demanded a replacement to be told "we don't have any more and the item has been discontinued" which is deceitful. Really unhappy at the moment.”

Posted 3 years ago

“In March I ordered 2 desks and had great customer service. On the basis of this I ordered several more items in June and it has been like dealing with a completely different company. They have turned off their phones so you cannot speak to them. The delivery was a month later than promised which caused me huge problems. The bed which was finally delivered is missing a slat. I have tried phoning to no avail. I have sent 3 emails all of which have been ignored. I really do not know what to do now. It is impossible to speak to anyone and they ignore emails. I got one response which said the case had been closed? With no other response? Something dreadful has happened at this company - it has completely changed.”

The Cotswold Company 1 star review on 31st July 2020

Posted 3 years ago

“Do not buy from this company! I am so so disappointed with the after sales care, I have purchased many items from this company. Some of the furniture I purchased at the start if the year has started to crack. I spent many hours trying to get through to someone, eventually I did and was referred to a company called Homeserve for the repair work to be carried out. I was led to believe that they would carry out the work, had a visit from a Homeserve technician only to be told he did not have the paint. I was advised that another appointment will be booked, didn’t hear anything back from Homeserve for a few days. So I called them a few times got told various different messages. Eventually today I was told that Homeserve will not be doing anything until Cotswold & Co give them further instructions and that they were originally sent out to investigate the cause of damage! How deceitful! I have made attempts to speak with Cotswold & Co via live chat and phone today...currently on hold! Order ref is 1965148 can someone please call me! This is shocking that a company such as Cotswold & Co have such cowboy aftersales service!”

Posted 3 years ago

“Avoid. Broken item stuck with it waited in for replacement non came. They do not care they are giving me a different excuse. Avoid avoid avoid”

Posted 3 years ago

“Several weeks ago a large damaged item was delivered. We have sat in today for replacement it's not come apparently they told us about delay. They lie. They are a nightmare. Be very careful buying from them. Whilst the furniture is nice if there is an issue it will be horrendous dealing with them. Very inconsistent. Very unhappy customer. Could not recommend”

The Cotswold Company 1 star review on 28th July 2020

Posted 3 years ago

“Shocking shocking behaviour from customer service. They took a large order of a 4 door wardrobe, 2 single wardrobes, a chest of drawers and a shoe cabinet. And a month ago a grand dresser. One would say this is a good order we better treat this customer well. They hired a company called BJS who only deliver to the floor when there is a lift! So they wanted to deliver just the items that fitted the lift. I called customer service of cotswolds and they just basically backed their delivery company's policy! As if I did business with the delivery company!! Why on earth do they hire a company like BJs such bad reputation and that are not delivering items properly. Cotswolds just said that they would just fail the delivery after I waited more than a month! STICK TO JOHN LEWIS OR EVEN IKEA. REPUTAVLE COMPANIES not this deceiving company, they trick customers they are not transparent and they lie. They delivered to me a dresser that is heavy as a tree a month ago with another company who delivered to the third floor. This time they delivered another company probably cheaper that refuse to bring your order upstairs. My question is if they take large orders make sure to8 can deliver them damn it!!!”

Posted 3 years ago

“utterly pathetic service, Using the pandemic as an excuse to not deliver items properly, not communicating with customers in a timely manner. Go elsewhere!”

Posted 3 years ago

“The quality of furniture is very poor you only have to spill something on surfaces including water and it leaves a mark .I have a tv cabinet .Two door cabinet in stone grey the doors just been splashed with ordinary water after washing my wooden floor and marked doors .Bad quality would not recommend your furniture to anyone”

Posted 3 years ago

“Happy Customers Purchased 2 x Chest of drawers - 3 over 4 chest and 2 x bedside units in Chantilly Grey. Quality is good for the price, not solid oak but a mix of woods, but put together well and the finish is excellent giving the pieces the look of a more expensive range. Delivery was great we paid for the £20 for delivery within 3 days. Items where very well packaged and protected so there was no damage in transit. We live in a first floor flat and the delivery men brought the items into the flat, no quibbles so was a great service. Tipped them £10 which they where very happy with. One last thing we liked is Cotswold gave in the product description the exact paint colour match to help with room decorating. Would 100% recommend and buy from Cotswold again.”

Posted 4 years ago

“Recently moved address and ordered furniture from various shops. Cotswolds company was the only shop to insist that I need a landline or send utility bill because billing and delivery address dont match. Having just moved the last thing I need is more admin! Cancelled the order.”

Posted 4 years ago

“No shelf fixings...rang... emails ...still none. Send them please”

Posted 4 years ago

“The company unilaterally cancelled my order because I do not have a landline number. Payment was authorised made by my credit card company but this was not good enough. I also discovered that the item I ordered and paid for was not actually in stock.”

Posted 4 years ago

“After ordering a wardrobe and bedroom furniture set, which advised on-line would be delivered by 15th November, I was a little disgruntled, when this date, came and went without even a peep from The Cotswold Company. A week later I recieved an email to book delivery, on the morning of delivery I was advised that the wardrobe was incomplete, so they couln't deliver it... the delivery company continued to tell me they had the items however and they would still attempt delivery, obviously that did not happen. Another week passed, and yet another email from The Cotswold Company asking me to select a delivery date, which once again I did. I waited for the delivery on the specified day, nothing arrived, I phone The Cotswold Company that assure me it's definitely arriving that day, and gave me the couriers number to find the time-slot, another phonecall later, the courier advised me it has not been booked in with them, and I need to call The Cotswold Company, to re-book. Yet another phone call later, I rebook for the next week, I double check this (more phone-calls) with both courier and company and they assure me delivery is happening this time (finally, a month after the original delivery date), sure enough it arrives, when unpacking the first item it became apparent that it was damaged, they went on to unpack the remaining items which were also damaged in several places, with the wardrobe also missing handles and a hanging rail. After speaking with The Cotswold Company advising I wanted a refund, which they would not give prior to collecting the item, I relunctantly arranged yet another day off work to wait for collection of the items, in which I was then informed that they wouldn't collect it, after 1.5hours on the phone to them, and them telling me there was nothing they could do as they were not senior enough, yet there was noone more senior in the office to talk to, the delivery company called to advise they could do that day. The items have now been collected, but I am still left waiting for a refund. Customer service was next to nil, and I'm still shocked at how this has all been handled...I will update this with my refund experience, once I have chased again for this...”

Posted 4 years ago

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The Cotswold Company is rated 2.1 based on 72 reviews