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The Cotswold Company Reviews

2.1 Rating 72 Reviews

26 %

of reviewers recommend The Cotswold Company

Company Reviews

2.1

Based on 72 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Read The Cotswold Company Reviews

About The Cotswold Company:

At The Cotswold Company we have a simple aim - to use beautiful natural materials and clever design to create stylish, unique and practical furniture and accessories. We have ideas for every room in your home and garden and for every requirement, whether it be an invaluable storage solution, inspiration for entertaining, or a complete home makeover.
We work with a range of manufacturers and take the time to develop independent companies that use traditional furniture-making methods.

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Phone:

0844 984 0003

Location:

Rouen House, Rouen Road, NORWICH United Kingdom
London
NR1 1RB

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The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 1 star review on 9th November 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I entered your CANTERBURY store today with a friend and was overwhelmed by the service, Knowledge and happy faces by Nathan and Alice .... it truly was a pleasure to shop here....and because of them I will be back to buy my new bed ...so THANK YOU GUYS”

Posted 8 months ago

“At the Canterbury branch, we found helpful, friendly staff who just wanted to help find the right product for us. The furniture is beautiful and made by craftsmen. The Chester extending table and 8 chairs is great value-for-money and furniture we are proud to own. Delivery will take 10 days and, for a few pounds, the table will be assembled in our home. We are absolutely thrilled with the service from the time we made enquiries at Head Office to owning the furniture. Thank you.”

Posted 1 year ago

“Called in the Cotswold Company in Stow in the Wold on my way to Somerset. Really friendly ladies in there. Later after I got home I rang them and ordered a country cream narrow 4' bookcase. Delivery was perfect, it was packaged very well and I love it. Top quality and looks beautiful. Thank you.”

The Cotswold Company 5 star review on 24th October 2022

Posted 1 year ago

“From VisIting Leamington Spa Store to Delivery Day the service has been nothing more than amazing. And to finish it off 2 amazing delivery drivers finsh everything thing off and for me that was the cherry on the CAKE !!! Thank You TEAM Cotswold Co !!!!! xx”

Posted 2 years ago

“Buying experience, delivery and product were all excellent.”

Posted 2 years ago

“This is an add on to a review I wrote last year. We bought our part built wardrobes just over a year ago as we could not get made up wardrobes in the house we rented. We were reall pleased with the quality and ease of making. We finally found a place to call our own but was nervous about dismantling our wardrobes. The dismantling went well and yesterday we reassembled the wardrobes and they still look lovely and took very little time to put back up. So pleased thought I'd share this with you”

Posted 2 years ago

“Could not fault my product, disappointed that the box looked like it was from china! Think i was lucky as my large tv cabinet was in stock, great customer service from Lucy in Chelmsford store for my video chat, delivery guys kept me up to date with my order although did arrive late evening. Well made product”

Posted 2 years ago

“M Robertson Extremely happy with Cotswold furniture. Purchased an XXL tv unit, top quality better than expected, solid piece of furniture. Customer service exceptional, kept me informed at all times. Delivery was speedy and excellent. All round fantastic experience. Well done Cotswold. I'll be back.”

Posted 3 years ago

“Very pleased with all of our order - sideboard, display cabinet, tv unit & nest of tables. Good quality, no damage, looking really great in our lounge. Delivery was excellent with care taken and great communication. Although we waited a couple of weeks longer than we expected it was worth the wait.”

Posted 3 years ago

“Happy Customers Purchased 2 x Chest of drawers - 3 over 4 chest and 2 x bedside units in Chantilly Grey. Quality is good for the price, not solid oak but a mix of woods, but put together well and the finish is excellent giving the pieces the look of a more expensive range. Delivery was great we paid for the £20 for delivery within 3 days. Items where very well packaged and protected so there was no damage in transit. We live in a first floor flat and the delivery men brought the items into the flat, no quibbles so was a great service. Tipped them £10 which they where very happy with. One last thing we liked is Cotswold gave in the product description the exact paint colour match to help with room decorating. Would 100% recommend and buy from Cotswold again.”

Posted 4 years ago

“Excellent communication. Choice of free delivery dates for large item of furniture, carefully delivered and installed where I wanted it. Quality of item much better than I had expected. Extremely pleased with all aspects of the Company and goods bought . I highly recommend them”

Posted 4 years ago

“We have been buying COTSWOLD furniture for a long time now, in store and on line. We simply can't fault their quality, design and value for money!!! The expanding ranges, durability and exciting new shades are really worth looking at. And the STAFF. AB FAB! And yes I am a real live (I think!) customer. Thank YOU so much, Cotswold, we'll be back.”

Posted 4 years ago

“We had the delivery of our cabinet moved up to express, which was a nice surprise and then were given 10% if we ordered another item within 14 days, so we have ordered a coffee table, which is currently out of stock but which will then be express delivered as soon as it becomes available. They come fully assembled, which is a huge help!”

Posted 5 years ago

“Ordered a pine bureau which is fabulous. Great company to buy from, kept informed all the way through on delivery and arrived on time and well packaged. Will be using again for our next purchase.”

Posted 6 years ago

“I ordered a Bourton Painted Welsh Dresser & a Farmhouse Painted Hall Bench. I was able to select a day suitable for me for delivery. Both items arrived in excellent condition and in the time slots given. I am very pleased with both and recommend the Cotswold Company for their excellent service and beautiful well made furniture.”

Posted 6 years ago

“Very helpful staff. Something didn't go quite to plan and it was sorted quickly and efficiently. Lovely furniture too.”

Posted 6 years ago

“I ordered a tv stand which is of good quality apart from a few small marks, which aren’t bad, but are noticeable. Most companies would probably sell it a bit cheaper as a seconds item, or in a sale perhaps. Generally though it is nice and looks good. My main gripe with it is the size of the drawer, which I would have thought would be designed for DVD’s and Blu Rays. Unfortunately these don’t fit in very well. The drawer isn’t quite high enough for slightly bigger cases, such as cardboard box sets etc. and the drawer doesn’t come out quite far enough to fit them in properly, so it’s awkward to get them in and out, especially when the drawer is almost full! Surely they should have worked out the dimensions properly to make sure of fitting DVD’s in, as I would think most people would be using the drawer for this purpose. Also they do not put dimensions of the drawer or the slot above which you would generally be putting a DVD/Blu Ray player, or maybe a sound-bar in. The item was delivered on time, but the men just brought the box inside and immediately ran off. They obviously weren’t going to unbox it and set it up as I had hoped. Some people say that they do unbox the items, others say they don’t. It says on the website about choosing an unboxing delivery if you want one. I never got the choice when I did the order. This seems odd to me, why do some people get the choice, and others do not?! 4 stars for the tv unit, 3 stars for service.”

The Cotswold Company 4 star review on 18th September 2022

The Cotswold Company 4 star review on 18th September 2022

The Cotswold Company 4 star review on 18th September 2022

Posted 1 year ago

“The filing cabinet is good value for money. It is obviously a massed produced, third world item and not a piece of fine furniture but it is of much better appearance than a metal or imitation wood filing cabinet while still being of comparable price. It was well packed and delivered promptly. Recommended”

Posted 3 years ago

“Delivery of Jack Wolfskin Jacket prompt and website easy to use. Pre-Paid returns label enclosed with jacket makes returns easy.”

Posted 6 years ago

“I really like the Cotswold Company products and in the past haven't had any particular issues. However when i recently spent a considerable amount of money on a dressing table, two large wardrobes, a chair and bedside table from the Camille Lime wash Oak range, I was extremely disappointed by the quality. The dressing table was returned twice as was one of the wardrobes. The manufacturer has used different pieces of wood (not sure its all Oak) which on my pieces was initially not a problem, however after a short while the wood changed colour and now the look of products has changed and it is disappointing and i consider the look and quality of the products are not really worth the money paid. All the items have a lime wash on them and i feel i should have been told that the colour and look of the product would change and that the wardrobe drawers and dressing table legs would not be made from a single piece of oak. The customer support have tried to help and did reimburse me £150 but on a products that were expensive for example one wardrobe cost £1750, i thin k i should have been offered more compensation. I am very disappointed and certainly wouldn't say the range is worth the money and support and after care could certainly be improved.”

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

Posted 1 month ago

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The Cotswold Company is rated 2.1 based on 72 reviews