Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Cotswold Company Reviews

2.2 Rating 73 Reviews

27 %

of reviewers recommend The Cotswold Company

Company Reviews

2.2

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Read The Cotswold Company Reviews

About The Cotswold Company:

At The Cotswold Company we have a simple aim - to use beautiful natural materials and clever design to create stylish, unique and practical furniture and accessories. We have ideas for every room in your home and garden and for every requirement, whether it be an invaluable storage solution, inspiration for entertaining, or a complete home makeover.
We work with a range of manufacturers and take the time to develop independent companies that use traditional furniture-making methods.

Visit Website

Phone:

0844 984 0003

Location:

Rouen House, Rouen Road, NORWICH United Kingdom
London
NR1 1RB

Write Your review

Tell us how The Cotswold Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Cotswold Company 5 star review on 2nd May 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

14

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the Cotswold Company products and in the past haven't had any particular issues. However when i recently spent a considerable amount of money on a dressing table, two large wardrobes, a chair and bedside table from the Camille Lime wash Oak range, I was extremely disappointed by the quality. The dressing table was returned twice as was one of the wardrobes. The manufacturer has used different pieces of wood (not sure its all Oak) which on my pieces was initially not a problem, however after a short while the wood changed colour and now the look of products has changed and it is disappointing and i consider the look and quality of the products are not really worth the money paid. All the items have a lime wash on them and i feel i should have been told that the colour and look of the product would change and that the wardrobe drawers and dressing table legs would not be made from a single piece of oak. The customer support have tried to help and did reimburse me £150 but on a products that were expensive for example one wardrobe cost £1750, i thin k i should have been offered more compensation. I am very disappointed and certainly wouldn't say the range is worth the money and support and after care could certainly be improved.”

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

Posted 2 months ago

“If you like the quality of Ikea furniture, then their furniture should be ok for you. The wardrobe looks nice until you open the doors and then you realise how light and flimsy it is. And the drawers on chest of drawers are incredibly difficult to open and close. They used to have dovetail joints, but now it's all staples. I've bought a couple of pieces of furniture from The Cotswold Company back in 2018 and was excited to buy some more as those pieces were so well-built. But, they've reduced quality and increased prices. I never leave reviews, but I'm so disappointed with this, I had no choice. I will never buy from them again - it's not worth it.”

Posted 4 months ago

“I bought a lovely double bed in ink colour for my teenage son and within only a few months the paint is chipping off in various places. Not very good quality for the price and I wouldn't buy from here again.”

Posted 2 years ago

“Bit disappointed that my blanket box couldn't be taken to my bedroom as I had not selected the "choose a room" option. I had to get help to move it. Surely bedroom furniture is obviously to go upstairs ? was told someone could do it for £15. Glad I have got good neighbours!!!”

Posted 2 years ago

“Really disappointed in the Grey Arabic Clock delivered today. I did notice no wall fittings were supplied but that didn't really bother me. However the quality is poor (it is plastic). I must admit I didn't notice this in the description on the website. I wouldn't have bought it had I realised. It looks cheap and no batteries supplied either. I'm hoping once it's on the wall it will look better. For £60.00 a great disappointment - and to be honest - a rip off! I wasn't expecting such poor quality from this company.”

Posted 2 years ago

“Can't comment on quality of product as still waiting for it. It's really hard to get through to anyone on customer service, you're on hold for at least 20 mins, I have up several times when it took longer, there's no indication where your are in the queue. I supposedly had express delivery for £20 but it turns out they're busy so it's over a week still. Entire process has not been automated, I have to keep chasing things up. It sounds like this company has compelling let itself go and is failing miserably in customer care.”

Posted 3 years ago

“really poor which was a shame since my first buy was excellent. Bought an armchair but didn't realise it was subcontracted out. They don't make their own! Numerous emails from them reminding me that the delivery notification would start from 15th November ... well that came and went and still I had brochures through he door and emails and no contact. Rang and nice lady (though very woolly) first of all gaily said oh yes next thursday then suddenly oops ... no can't give you the name of the company making it so don't know if it's finished, can't give name of delivery company ooh sorry!!! when I asked her to chase it up for me lots of promises... nothing. Then email the next week which was pretty strong and ... nothing. Finally after 16 days I think an email asking for a review of their service .. for nothing!!! so wrote an incredibly nasty email with strap line to logistics manager as P**ssed off! and got a reply... she promised that if I didn't hear within a week from the delivery company to get back to her and she would chase. Nothing. I wrote to her directly and nothing. Finally delivery company has been in touch but Kerry from logistics hasn't..................... looked on Facebook and someone else waiting for this armchair has been waiting since October!!! so presumably they're having huge problems with this supplier ... or they're just getting too big to manage their supply chain effectively. Shame.”

Posted 5 years ago

“Scam of company trading standards now invoild half staff can’t speak good English and not done what they said not refund me or cancelled which was agree today”

Posted 4 months ago

“Rip-off Rip off. When you try to post something back, they will charge you a fortune for the postage so that you end up taking something else from them probably what you didn’t want.”

Posted 6 months ago

“DO NOT ORDER FROM THIS COMPANY absolutely shocking paid a lot of money for a bed which was just left out side my house and paid £90 for a certain delivery which they didn’t stick to. Went to out the bed together and the bed was damaged. Called through customer service are shocking do not want to listen and help at all. Said they will send a new bed said I can’t be at home until 6:30 to take the bed and off load the other bed. They didn’t turn up when I asked didn’t take the damaged bed and went to put the new one together and have a complete important part of the bed missing. Stay away from this Company I will not be ordering another thing from this company they promise to call you and never do shock”

Posted 8 months ago

“AVOID, AVOID, AVOID !!!! Poor customer service along with their extortionate rip off prices. Shop around as most of their stock is available elsewhere just has a different name and at half the price.”

Posted 9 months ago

“Went to a store today intending to purchase two settees before the sale ended. The company CEO had arrived for a staff meeting taking place in the showroom. I was allocated to one sales assistant who having explained why I needed advice left me to return to the meeting before her coffee got cold! Overall I left the store without making any purchase. Such a shame and as a result the company missed out on a sale.”

Posted 10 months ago

“The furniture I purchased was lovely, Although the first larder unit I purchased was damaged. My main complaint is with the delivery courier who firstly walked mud through my house and when I complained to the Cotswold Company they referred me to the T&Cs and said I should have covered my floors, then the 2nd delivery team refused to assemble my furniture despite me paying for assembly, so asked them to wait while I called customer services to resolve the matter, however they literally ran away and drove off at full speed ! When I complained to TCC they advised the courier company would call me, which they haven’t. I did get a refund for assembly, however the apology was robotic and not genuine and basically blamed me for not covering my floors. I won’t be ordering from TCC again.”

Posted 1 year ago

“my white brought cushion cost about £25, when it arrived she didn't like the colour and wish to return it however the only way to return it is via the Cotswold company who wish to charge you £20 to return it, the Only Way Out of This is to buy something else from them rip-off”

Posted 1 year ago

“Waited all day and no delivery! I called the day before to check on my delivery...asked the Cotswold company to confirm timings. A trainee told me I would receive a 2 hour slot. This didnt happen! I took the afternoon off work and son waited in all morning... and no delivery. Called at 3pm courier told me that the delivery was for the 17th. Cotswold email stated 16th Nov. The courier said I was the 3rd customer call saying this had happened today. Also, I was told by the Cotswold the courier would call 30 mins before delivery this promise isn't possible...confirmed by courier. I am a busy Dementia nurse who doesn't work the normal 9 to 5. I couldn't receive the next delivery for at least a week due to my work shifts. So I cancelled the order - awaiting a refund. What a waste of 10 days from ordering. Total waste of my time! Never again!”

Posted 1 year ago

“Average quality imports. Superficially pretty but no substance. Sadly not the artisan product their branding and marketing suggests. I might even say not fit for purpose. Who wants or needs a console table that they can’t put a plant on? Totally ruined by a small spillage when watering said plant, even though it was wiped down within minutes. Though as you can see from the picture it’s made from poorly finished and sealed mdf disguised as something better. Finally, as 90% of reviews suggest, the company doesn’t appear to have a customer service function. If you’re annoyingly persistent they reluctantly reply eventually. You’d get better value all around at IKEA where they’re honest about their proposition and you get what you pay for.”

The Cotswold Company 1 star review on 9th November 2022

Posted 1 year ago

“Be careful buying Cotswold company furniture . They charge top quality prices and the product finishing is very inferior .. In this case bad paint job on MDF wood .”

The Cotswold Company 1 star review on 3rd October 2022

Posted 1 year ago

“Although a very pleasant experience in store, from there it soon goes very wrong! Waited in all day for a delivery of a dining table & desk, but despite an email (no doubt automated) nothing arrived……. no phone call to explain/apologise, no nothing. On calling customer services was told rather unapologetically that it was an issue with “ the courier” and basically out of their hands?? On demanding that they follow up & give me further information, and more importantly a new delivery date/time, no one has had the courtesy to call me back, yet again zero service. Seems that once they have taken your money they are no longer interested! Not a great way to ensure repeat custom, & I certainly shan’t shop with them again.”

Posted 1 year ago

“I had a line of customer service failures with my first and only order. I received my order 3 weeks late, at which point I was wondering if the company was a scam. 1) My order was not delivered on the date I was notified by Cotswold Company. I cleared my schedule as a result of the notification to be at home for the delivery. After waiting until the afternoon, I called the delivery company and learned that they never received the item. 2) When I followed up with the Cotswold Company, my customer service ticket was combined with another one and I never received a response. 3) A new delivery was organized. At delivery, a returned item was expected by the delivery company. The delivery men would not leave until they had collected the item they were expecting or they received approval from supervisors.”

Posted 1 year ago

“I ordered a bed from CC, the side rails were cracked. I followed their online advice to email customer services, what customer services? NO-ONE responds, they use an automated system for customer feedback. It's like emailing into a black hole. I have sent pictures as "proof" of damage. But oh my goodness, how absolutely frustrating to not get one single response from this company. They really do not care about customer service. Happy to take your money but don't care if the goods they send are faulty and no offer to put things right. Finally I managed to speak to a human who offered me £60 refund to keep the faulty bed, what??? Keep a bed that is unsafe and broken. What planet does this company exist on! I insisted on a replacement. Hopefully no problems with this one. Please do yourself a favour and use another company. My feedback is based solely on the non-existent after sales support. Bed is lovely, shame about the damage and woeful service.”

The Cotswold Company 1 star review on 3rd September 2022

Posted 1 year ago

«
1
2
3
4
»

The Cotswold Company is rated 2.2 based on 73 reviews