The Cotswold Company Reviews

2.2 Rating 73 Reviews
27 %
of reviewers recommend The Cotswold Company
2.2
Based on 73 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone
Read The Cotswold Company Reviews

About The Cotswold Company:

At The Cotswold Company we have a simple aim - to use beautiful natural materials and clever design to create stylish, unique and practical furniture and accessories. We have ideas for every room in your home and garden and for every requirement, whether it be an invaluable storage solution, inspiration for entertaining, or a complete home makeover.
We work with a range of manufacturers and take the time to develop independent companies that use traditional furniture-making methods.

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Phone:

0844 984 0003

Location:

Rouen House, Rouen Road, NORWICH United Kingdom
London
NR1 1RB

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The Cotswold Company 5 star review on 2nd May 2024
Caroline
The Cotswold Company 2 star review on 15th March 2024
Anonymous
The Cotswold Company 2 star review on 15th March 2024
Anonymous
The Cotswold Company 2 star review on 15th March 2024
Anonymous
The Cotswold Company 2 star review on 15th March 2024
Anonymous
The Cotswold Company 2 star review on 15th March 2024
Anonymous
The Cotswold Company 2 star review on 15th March 2024
Anonymous
14
Anonymous
Anonymous  // 01/01/2019
Avoid. Broken item stuck with it waited in for replacement non came. They do not care they are giving me a different excuse. Avoid avoid avoid
Helpful Report
Posted 3 years ago
Several weeks ago a large damaged item was delivered. We have sat in today for replacement it's not come apparently they told us about delay. They lie. They are a nightmare. Be very careful buying from them. Whilst the furniture is nice if there is an issue it will be horrendous dealing with them. Very inconsistent. Very unhappy customer. Could not recommend
The Cotswold Company 1 star review on 28th July 2020
Helpful Report
Posted 3 years ago
Shocking shocking behaviour from customer service. They took a large order of a 4 door wardrobe, 2 single wardrobes, a chest of drawers and a shoe cabinet. And a month ago a grand dresser. One would say this is a good order we better treat this customer well. They hired a company called BJS who only deliver to the floor when there is a lift! So they wanted to deliver just the items that fitted the lift. I called customer service of cotswolds and they just basically backed their delivery company's policy! As if I did business with the delivery company!! Why on earth do they hire a company like BJs such bad reputation and that are not delivering items properly. Cotswolds just said that they would just fail the delivery after I waited more than a month! STICK TO JOHN LEWIS OR EVEN IKEA. REPUTAVLE COMPANIES not this deceiving company, they trick customers they are not transparent and they lie. They delivered to me a dresser that is heavy as a tree a month ago with another company who delivered to the third floor. This time they delivered another company probably cheaper that refuse to bring your order upstairs. My question is if they take large orders make sure to8 can deliver them damn it!!!
Helpful Report
Posted 3 years ago
utterly pathetic service, Using the pandemic as an excuse to not deliver items properly, not communicating with customers in a timely manner. Go elsewhere!
Helpful Report
Posted 3 years ago
The quality of furniture is very poor you only have to spill something on surfaces including water and it leaves a mark .I have a tv cabinet .Two door cabinet in stone grey the doors just been splashed with ordinary water after washing my wooden floor and marked doors .Bad quality would not recommend your furniture to anyone
Helpful Report
Posted 3 years ago
Recently moved address and ordered furniture from various shops. Cotswolds company was the only shop to insist that I need a landline or send utility bill because billing and delivery address dont match. Having just moved the last thing I need is more admin! Cancelled the order.
Helpful Report
Posted 4 years ago
No shelf fixings...rang... emails ...still none. Send them please
Helpful Report
Posted 4 years ago
The company unilaterally cancelled my order because I do not have a landline number. Payment was authorised made by my credit card company but this was not good enough. I also discovered that the item I ordered and paid for was not actually in stock.
Helpful Report
Posted 4 years ago
After ordering a wardrobe and bedroom furniture set, which advised on-line would be delivered by 15th November, I was a little disgruntled, when this date, came and went without even a peep from The Cotswold Company. A week later I recieved an email to book delivery, on the morning of delivery I was advised that the wardrobe was incomplete, so they couln't deliver it... the delivery company continued to tell me they had the items however and they would still attempt delivery, obviously that did not happen. Another week passed, and yet another email from The Cotswold Company asking me to select a delivery date, which once again I did. I waited for the delivery on the specified day, nothing arrived, I phone The Cotswold Company that assure me it's definitely arriving that day, and gave me the couriers number to find the time-slot, another phonecall later, the courier advised me it has not been booked in with them, and I need to call The Cotswold Company, to re-book. Yet another phone call later, I rebook for the next week, I double check this (more phone-calls) with both courier and company and they assure me delivery is happening this time (finally, a month after the original delivery date), sure enough it arrives, when unpacking the first item it became apparent that it was damaged, they went on to unpack the remaining items which were also damaged in several places, with the wardrobe also missing handles and a hanging rail. After speaking with The Cotswold Company advising I wanted a refund, which they would not give prior to collecting the item, I relunctantly arranged yet another day off work to wait for collection of the items, in which I was then informed that they wouldn't collect it, after 1.5hours on the phone to them, and them telling me there was nothing they could do as they were not senior enough, yet there was noone more senior in the office to talk to, the delivery company called to advise they could do that day. The items have now been collected, but I am still left waiting for a refund. Customer service was next to nil, and I'm still shocked at how this has all been handled...I will update this with my refund experience, once I have chased again for this...
Helpful Report
Posted 4 years ago
The worst company in terms of customer services! Every single Oder has issues and I have been exceptionally patient. They refuse to help customer in anyway possible!
Helpful Report
Posted 4 years ago
Unfortunately there was no one to take delivery. We live in the countryside and it was only a stool £75 it could have been left in the poach or outbuildings at back of property. This did not seem an option to the company, they wanted an additional £30 to deliver and again. When I refused to pay they took £30 off my original payment and refunded just just £45 So much for free delivery!!
Helpful Report
Posted 4 years ago
Awful company! After waiting a month for a storage shelf to be delivered, what I got was damaged. Was then told 2 weeks to get a new one to the warehouse. Then 3 weeks. Then 14 weeks!!! Overall it would have taken 6 months for a storage self to be delivered! Cancelled order in the end! Waste of my time!
Helpful Report
Posted 5 years ago
Bought a dining room set which we then had a problem with . Contacted their customer service & they showed they didn't care ..totally dismissive & not interested in helping us. Very poor . Extremely disappointed
Helpful Report
Posted 5 years ago
The Cotswold Company is rated 2.2 based on 73 reviews