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The Cotswold Company Reviews

2.1 Rating 72 Reviews

26 %

of reviewers recommend The Cotswold Company

Company Reviews

2.1

Based on 72 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Read The Cotswold Company Reviews

About The Cotswold Company:

At The Cotswold Company we have a simple aim - to use beautiful natural materials and clever design to create stylish, unique and practical furniture and accessories. We have ideas for every room in your home and garden and for every requirement, whether it be an invaluable storage solution, inspiration for entertaining, or a complete home makeover.
We work with a range of manufacturers and take the time to develop independent companies that use traditional furniture-making methods.

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Phone:

0844 984 0003

Location:

Rouen House, Rouen Road, NORWICH United Kingdom
London
NR1 1RB

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The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 2 star review on 15th March 2024

The Cotswold Company 1 star review on 9th November 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited all day and no delivery! I called the day before to check on my delivery...asked the Cotswold company to confirm timings. A trainee told me I would receive a 2 hour slot. This didnt happen! I took the afternoon off work and son waited in all morning... and no delivery. Called at 3pm courier told me that the delivery was for the 17th. Cotswold email stated 16th Nov. The courier said I was the 3rd customer call saying this had happened today. Also, I was told by the Cotswold the courier would call 30 mins before delivery this promise isn't possible...confirmed by courier. I am a busy Dementia nurse who doesn't work the normal 9 to 5. I couldn't receive the next delivery for at least a week due to my work shifts. So I cancelled the order - awaiting a refund. What a waste of 10 days from ordering. Total waste of my time! Never again!”

Posted 1 year ago

“Although a very pleasant experience in store, from there it soon goes very wrong! Waited in all day for a delivery of a dining table & desk, but despite an email (no doubt automated) nothing arrived……. no phone call to explain/apologise, no nothing. On calling customer services was told rather unapologetically that it was an issue with “ the courier” and basically out of their hands?? On demanding that they follow up & give me further information, and more importantly a new delivery date/time, no one has had the courtesy to call me back, yet again zero service. Seems that once they have taken your money they are no longer interested! Not a great way to ensure repeat custom, & I certainly shan’t shop with them again.”

Posted 1 year ago

“Customer Service has dropped massively!!! They connect to your chat message and then ask you to wait as they are on the phone to another customer!!! Rude and unhelpful, with lack of product knowledge! They don't value your custom and are happy to lose regular customers! I have purchased a couple of times and was looking to purchase a Bed, Mattress, TV Unit and Sideboard, but will be going elsewhere due to the poor customer service!! I have cancelled a recent order which was due for delivery next week. Such a shame when you try a support small businesses and they clearly don't care about your custom!”

Posted 3 years ago

“Average quality imports. Superficially pretty but no substance. Sadly not the artisan product their branding and marketing suggests. I might even say not fit for purpose. Who wants or needs a console table that they can’t put a plant on? Totally ruined by a small spillage when watering said plant, even though it was wiped down within minutes. Though as you can see from the picture it’s made from poorly finished and sealed mdf disguised as something better. Finally, as 90% of reviews suggest, the company doesn’t appear to have a customer service function. If you’re annoyingly persistent they reluctantly reply eventually. You’d get better value all around at IKEA where they’re honest about their proposition and you get what you pay for.”

The Cotswold Company 1 star review on 9th November 2022

Posted 1 year ago

“Dreadful experience. After ordering over £1000 worth, I tried to then order another item to new address. Told I couldn't until I proved I lived there. My point that I had paid for the item so can have it delivered anywhere I wish fell on deaf ears and the whole conversation turn into a Monty Python sketch. Cancelled all orders and that's when the "fun" really began! Long story short, I had to chase every week to get my refund which came back in drips and drabs. I strongly suggest you are not fooled by the lovely website and suggest you look around. Awful experience.”

Posted 3 years ago

“Do not buy from this company! I am so so disappointed with the after sales care, I have purchased many items from this company. Some of the furniture I purchased at the start if the year has started to crack. I spent many hours trying to get through to someone, eventually I did and was referred to a company called Homeserve for the repair work to be carried out. I was led to believe that they would carry out the work, had a visit from a Homeserve technician only to be told he did not have the paint. I was advised that another appointment will be booked, didn’t hear anything back from Homeserve for a few days. So I called them a few times got told various different messages. Eventually today I was told that Homeserve will not be doing anything until Cotswold & Co give them further instructions and that they were originally sent out to investigate the cause of damage! How deceitful! I have made attempts to speak with Cotswold & Co via live chat and phone today...currently on hold! Order ref is 1965148 can someone please call me! This is shocking that a company such as Cotswold & Co have such cowboy aftersales service!”

Posted 3 years ago

“Be careful buying Cotswold company furniture . They charge top quality prices and the product finishing is very inferior .. In this case bad paint job on MDF wood .”

The Cotswold Company 1 star review on 3rd October 2022

Posted 1 year ago

“Very unimpressed with the Cotswold co. Only ordered 1 item, a Ashwicke meme board. wrong title for product, its not ash its chipboard, with a thin layer of Cork on top.,no screws or fitments sent with it, no notification of delivery sent. no answer to email, not invoice sent to notify me of return details. £40 this item was, 40p!! would be more appropriate, Its gone in the bin.”

Posted 3 years ago

“Be 100% sure before you buy because you have to pay for the returns 👎🏼👎🏼👎🏼👎🏼”

Posted 3 years ago

“Chest of drawers delivered damaged so awaiting a replacement item which we have heard nothing about also the original item is sitting in our living room taking up most of the space again no word from anyone about when this is going to get picked up. trying to get through on the phone is a joke hanging 15 mins then cut off. Customer service is non existent again another example of a company happy enough to take your money but not interested if there is a problem with an item of furniture.”

Posted 3 years ago

“I am having a terrible time trying to have a very faulty item replaced, it is a large cupboard - very badly damaged - installed wrongly and is now taking up much of my small kitchen and blocking our back door. I am shielding elderly folk and this is patently unsafe. I have called with no joy, no reply, endless on hold and the live feed cuts out. I have had a reply but am now waiting for a safe replacement and call from the delivery company to assure me it will all be done before we go away. \This is the most terrible customer service I have ever received. Previously several friends had recommended them but they seem to have fallen apart. I am writing to the MD CEO etc but I need this unsafe situation resolved and i am very unconfident and fearful that it won't be sorted safely.”

The Cotswold Company 1 star review on 17th August 2020

The Cotswold Company 1 star review on 17th August 2020

Posted 3 years ago

“Had previously bought items from this company with no problems, but since March this year something has gone terribly wrong. You wait weeks for replies to emails, no one answers the phone, every time I have received a delivery the item has been damaged and has to be returned, have now been waiting 3 months for a replacement as original was damaged and the delivery date keeps getting pushed back all the time. One item was sent out knowing it was damaged and I was offered a discount when I tried to return it. Demanded a replacement to be told "we don't have any more and the item has been discontinued" which is deceitful. Really unhappy at the moment.”

Posted 3 years ago

“Avoid. Broken item stuck with it waited in for replacement non came. They do not care they are giving me a different excuse. Avoid avoid avoid”

Posted 3 years ago

“my white brought cushion cost about £25, when it arrived she didn't like the colour and wish to return it however the only way to return it is via the Cotswold company who wish to charge you £20 to return it, the Only Way Out of This is to buy something else from them rip-off”

Posted 1 year ago

“This company by far is the worse company I have dealt with in years, I ordered a coffee table early December with a 2 week lead time, 4 weeks later I started to contact them to try and find out were it was. I was then told it was in there warehouse, and needed some paperwork before it was dispatched, about a week they said. I gave them 2 and still no show, I contacted them again they then said it would be middle of Feb, I said yes I can wait as long as there are no more delays, but that date came went. contacted them again, they said another 2 weeks, again nothing, this went on and on, till I finally got a delivery day which was yesterday. and as you can guess it never showed, contacted again they now say the 9th march. They will never keep you informed on what is happening, they will give dates and nothing will happen. The customer service side is completely useless, all they do is apologise, never actually solve your issue. I have spent hours on live chats, phone calls always chasing them, taking days of work waiting for phantom deliveries, and never getting anywhere with them. They are by a country mile the worst company out there. There is no communication, no one to solve issues, or give actual dates that they will honour. Please Please take my advise, do not buy anything from this company, they will take your money, and make a simple process a living hell.”

Posted 3 years ago

“Order was delivered 3 weeks later than originally agreed. One large item was damaged and one of two bedside tables were not delivered.. this means we have an unfinished, weird looking set. Customer service is non existent. Initially promised to partially refund for damaged item, but not follwed through. Missing item has been completely ignored. This is theft. We are around £200 out of pocket. Disgusting company. Have reported to Ombudsman. Steer clear. Furniture is nice and well made, but in no way makes up for the terrible service”

Posted 3 years ago

“Arranged for bed to be delivered we were last drop off and guys came with half a bed... spoke to someone on chat who apologised and then no further communication as we were waiting on logistics and courier . To sort out between them where the other half of bed had gone..Forward a week then I received a message from courier saying bed was arriving next day still nothing from Cotswold..Another day of work and again half a bed .aftwr complaining again to Cotswold I Applied threw PayPal for refund And only then I was phoned and emailed to apologise and offered another delivery of a bed to be sent and once received then I could phone customer services and see about a little offer... no just give me a refund as I hadn’t had a bed for almost 2 weeks ..yes I can get my refund but it could take up to 14 days then depending on my bank how long it would take to go threw... Thank you PayPal I was refunded in 5 days...My recommendation is don’t use this company as once they have ure money they are not interested...”

Posted 3 years ago

“I took receipt of the Large Larder unit, after unwrapping the item, I have found that there is paint missing on one of the legs which is really disappointing In addition to this, i am very upset and angry that the delivery drivers pushed the box through the french doors rather than tipping the box on its side, which therefore has damaged the top and side of my doors and has perished the seal. We have only just moved into our new property, i am disgusted by their shoddy attitude to customers property.”

The Cotswold Company 1 star review on 14th August 2020

The Cotswold Company 1 star review on 14th August 2020

The Cotswold Company 1 star review on 14th August 2020

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY absolutely shocking paid a lot of money for a bed which was just left out side my house and paid £90 for a certain delivery which they didn’t stick to. Went to out the bed together and the bed was damaged. Called through customer service are shocking do not want to listen and help at all. Said they will send a new bed said I can’t be at home until 6:30 to take the bed and off load the other bed. They didn’t turn up when I asked didn’t take the damaged bed and went to put the new one together and have a complete important part of the bed missing. Stay away from this Company I will not be ordering another thing from this company they promise to call you and never do shock”

Posted 8 months ago

“AVOID, AVOID, AVOID !!!! Poor customer service along with their extortionate rip off prices. Shop around as most of their stock is available elsewhere just has a different name and at half the price.”

Posted 9 months ago

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The Cotswold Company is rated 2.1 based on 72 reviews