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The Derma Company Reviews

5.0 Rating 2,571 Reviews

100 %

of reviewers recommend The Derma Company

Company Reviews

Product Reviews

5.0

Based on 2,571 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Derma Company:

The Derma Company offers a carefully curated selection of topical skincare, nutritional supplements & mineral make-up. With over 20 years experience in the industry this family-run business has customer service at it's heart.

You can get in touch for FREE skincare consultations with the expert team to help pick the right regime. No upselling, just genuine, impartial advice.

Most products are kept in stock available for next day delivery, a select few take a little longer to offer the best possible shelf-life. FREE DPD UK mainland shipping on orders over £50.

All products are brand new, genuine & authorised for sale.

Visit Website

Phone:

01582 808829

Email:

shop@thedermacompany.co.uk

The Derma Company 5 star review on 31st August 2021

The Derma Company 5 star review on 24th May 2021

The Derma Company 5 star review on 24th March 2021

The Derma Company 5 star review on 14th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, good value and quick delivery.”

Posted 11 months ago

“Excellent product that does what it says however the content in the tube could be more!”

Posted 11 months ago

“Always follow up promptly on your request and sort issues out immediately”

Posted 11 months ago

“The Dermacompany is amazing!!! I never heard of them before until searching for a lipgloss that I've used for years. It's been hella hard to find and when I did it was out of stock EVERYWHERE I found this website and although it was out of stock I got an email from the lovely Erin to tell me that there's another lipgloss from the same brand that was stocked if I'd like to try which I must say is 10/10 customer service to go above and beyond for someone like that is truly amazing. It was then shipped same day and came within TWO DAYS! So happy. Highly recommend.”

Posted 1 year ago

“Super quick service, a bit disappointed the discount was swallowed up in the pp charges”

Posted 1 year ago

“Sorry but bought this as a present for my neice, who does think it is a great mascara and asked me to buy it for her”

Posted 1 year ago

“Good price of item, no complaints with service. My only feedback for you would be to have a cheaper delivery option.”

Posted 1 year ago

Hi Clare Thanks for your lovely feedback :) Currently we only choose to send via DPD for their overall reliability, convenience (1-hour time slot) & Co2 neutral status. In order to offer cheaper delivery options this would come at some other expenses, less visibility of your products in transit, higher Co2 emissions etc. We do however offer free shipping on orders over £50, hopefully you understand our decision to continue to deliver with a premium partner right now. Lucy

Posted 1 year ago

“Very good fast service...Great products...”

Posted 1 year ago

“Great service . Loved the little touch with the samples too x”

Posted 1 year ago

“Excellent customer service , helpful and always keeps the customer informed . I wouldn’t order my products from anywhere else now and recommend to all my friends. I am a very satisfied customer 😌”

Posted 1 year ago

“Thanks for the free samples, a welcome surprise.”

Posted 1 year ago

“Quick and efficient service. Easy online ordering”

Posted 1 year ago

“Product are very good , but prices are Expensive as gone up a lot. Delivery is quick”

Posted 1 year ago

“New to me but absolutely fine. You were out of my preferred flavour of strawberry & raspberry Symprove, but you phoned about it, & that was fine.”

Posted 1 year ago

“I have made an order from Derma company. Good customer services and goods care. Because I have never ordered before they have text me and send me an email to make sure I knew how to use the product. I will definitely order from them again! Thank you For lovely services. Alexandra baptista”

Posted 1 year ago

“The delivery company message was ,I felt, a little ambiguous. But not Derma companys fault. The lady who uses the product is obviously fine with it, in which case, so am I.”

Posted 1 year ago

“Happy with the product as always, box was a bit squashed. I really think posting out to customers is a very good opportunity to pop in some samples of other products that may suit. I bought environ from a leading competitor website because they used to pop in 3 or 4 samples (some of which I went on to buy full size) in the past. It made me look forward to the delivery all the more. Maybe The Derma Company could do this too.”

Posted 1 year ago

Hi Claire Thanks for your feedback, I'm sorry to hear your product had a little bit of a rough ride in transit. We try to keep our packaging to a minimum & paper-based to reduce our environmental impact. When ordering a single small item we pack these in a paper-fill envelope, which usually has adequate protection. We really would love to include more samples in orders placed for the Environ range but sadly in the last couple of years, Environ has stopped producing the sample sachets that used to be available for a small selection of products from the range. Therefore we have now run out of these sample sachets. We did previously include these in all orders placed. From time to time we may be supplied with a small quantity of larger premium samples, these are usually 5ml (as opposed to the 1ml sachets). When they are in stock these will be automatically added to your order. However, due to the large volume of orders processed we seldom have stock of these as the small supply provided outstrips our demand. Please pop a note on your next order if you would like samples included & we will do our best to include something appropriate, it may be from another brand though. Erin, Customer Care

Posted 1 year ago

“Great, quick delivery as normal”

Posted 1 year ago

“I had a good experience using the Derma Company for the first time. Once they established that I had been referred to the particular product by a legitimate dermatologist the product was delivered within days.”

Posted 1 year ago

“Excellent speedy service at a competitive price.”

Posted 1 year ago

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The Derma Company is rated 5.0 based on 2,571 reviews