The ECU Pro Reviews

Name: The ECU Pro
Address: 181 Hills Creek Road, Wellsboro, Pennsylvania
Rating: 4.86

4.9 Rating 3,314 Reviews

97 %

of reviewers recommend The ECU Pro

4.9

Based on 3,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

The ECU Pro 5 star review on 26th August 2025

Anonymous

Anonymous // 01/01/2019

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“Quick service”

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Posted 1 year ago

“Order No. 7001 On 08/09/23 I reached out to The ECU Pro team to clone my DME (ME9.2). Speaking with the representative we discussed the issue/s I was having with the car. After revealing the issues with the car the representative recommended their cloning service. We also discussed the procedure & method of payment which was “Pay In Full” in the amount of $399 via PayPal which included the return of the unit/parts using the 2-3 day Fed-Ex Express shipping. After the phone call, I received the payment request from The ECU Pro via PayPal in the amount discussed for the service($399). After making the payment the representative sent a repair order form that had to be completed by me stating the type of repair as well as the diagnostic code/s from the DME. The representative requested that I add “cloning” to the repair order. He also stated that if I wanted my old unit(DME) returned, I had up to 15 days to request the return. Therefore, I taped a note to my original unit requesting that it be returned with my parts after the procedure was completed. I also wrote the car’s serial no. on the unit and the note to assist with recognizing my unit. Continuing with the representative’s instructions, the CAS unit along with the key had to be included with the DME to perform the service. I included the CAS unit with the key attached in the box. After they received my devices, I received a notification via email. The next day I received an email stating that they were testing/repairing my unit instead of performing the task I requested/paid for. The technician claimed that he had to re-align the key with the CAS which I did not have any code/s from the CAS nor did I have any issues with the key. The CAS always recognized the key. He also sent a picture of corrosion on some of the terminals on one of the DME ports, which was why the cloning procedure was recommended. The technician advised that his test car was ran with my DME without any issues. The email asked how would I like to proceed & recommended replacing the unit(DME) due to the corrosion. After reading the email I called customer service & asked why were they not cloning my unit(DME) as requested. Jessica stated that the repair order did not request cloning & the price I paid was not for cloning. She insisted that the price I paid initially was for repair only & it would be an additional $400 for the cloning service. After a lengthy discussion of disagreeing I asked her to re-send my repair order bc I could not see the details from where I placed the order. She sent a picture of a split screen with my name & information but nothing that indicated/included the details or the procedure that was requested. I called back to inform her that I could not read what she had sent and requested to speak with the person who took my order. She then stated that she was the only person there & the only thing she could do was give me a credit for $240 and ship my parts the following day. I am not convinced that any repairs were done to my parts except for damaging the cover on my DME and exchanging my CAS unit with one from your stock which explains the key alignment. My CAS unit did not contain dust or contaminants on the outer surface. I have not had any communication with the representative that took my order nor have I received a legible copy of my work order indicating the service requested. I have received my parts back damaged(DME) with a different CAS opposite of what I sent with my DME. The delivery service left the box at the door in the rain. My vehicle still has the same issues. I am attaching photos to validate my claim.”

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Posted 1 year ago

“Shipped my FRM out on Monday and got it back Friday. Didn't work when I shipped it, did when I got it back. Not much else to say but I'm happy with the result.”

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Posted 1 year ago

“Very fast repair service.”

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Posted 1 year ago

“The time for parts an repairs On time as specified”

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Posted 1 year ago

“The ECU Pro did everything promised within the turn around time promised. They also provide excellent courteous service over the phone, especially Dave.”

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Posted 1 year ago

“These guys are great. Easy to use website. Helpful on the phone. Quality repairs. Quick turnaround.”

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Posted 1 year ago

“Super fast turn around time and very professional! They tested my DME as soon as they received it, sent me an email with an update on the test results, and got my unit shipped back to me the next day. Very happy with their service!”

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Posted 1 year ago

“Quick process. Very easy instructions”

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Posted 1 year ago

“Plug and play solution for your bad ECU. The website is user friendly and self explanatory, just follow the instructions and watch all the customized videos for your specific vehicle. Very happy with the service!!”

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Posted 1 year ago

“Good fast service. Tested out ok ands they sent it back in timely manner.”

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Posted 1 year ago

“Had a crank no start condition along with a misfire. Sent in my DME and within 2 days of receiving the DME it was fixed and sent back to me. Much appreciated!”

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Posted 1 year ago

“Great service! Sent my FRM to be repaired, they received it on a Sunday and I got it back Tuesday morning!! Part works great would definitely use their service again if needed!”

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Posted 1 year ago

“i had mixed feelings thinking i was gonna be spending $600+ but ended up being a $250 total and got here a lot faster than i could’ve imagined, works like brand new again.”

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Posted 1 year ago

“It was a very easy process dealing with ECU Pro. I found them online and was also referred by someone who works for BMW. Unfortunately they were unable to make a repair and I needed a replacement but they were able to take care of that as well. They send you pictures and videos of the work completed.”

The ECU Pro 5 star review on 16th September 2023

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Posted 1 year ago

“Very helpful and prompt.”

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Posted 1 year ago

“Hmmm well haven’t had chance to find out why my car still isn’t starting but service was alright. Did ask for an extra key but didn’t get one.”

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Posted 1 year ago

“Very fast turnaround. Was able to save my defective module that was wiped out after a battery drain event. Unfortuntely, fedex losty package on the way back. Ecupro offered to make it right after about 1 week, but by then fedex found the module. Thanks.”

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Posted 1 year ago

“Very good communication. Quick service and return of my parts.”

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Posted 1 year ago

“EVERYTHING WORKED GREAT. THANKS”

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Posted 1 year ago

The ECU Pro is rated 4.9 based on 3,314 reviews