The ECU Pro Reviews

Name: The ECU Pro
Address: 181 Hills Creek Road, Wellsboro, Pennsylvania
Rating: 4.86

4.9 Rating 3,240 Reviews

97 %

of reviewers recommend The ECU Pro

4.9

Based on 3,240 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

The ECU Pro 5 star review on 27th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We don't know yet if the replacement DME works or not. Instructions for proper part selection are unclear. Unit turnaround was not as quick as advertised. Cost was way more than I was led to believe. Customer review system did not respond as expected. It took three (3) times to access the review system. I got the feeling that every shortcoming is viewed as the customers fault.”

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Posted 1 year ago

“I was happy to get such a quick turn around time. My car has some other issuses & i have to take it to the shop. i will know more next week.”

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Posted 1 year ago

“The parts and key fob I received took at least two weeks which is quite fast. The extra key fob I got made is functioning perfectly, and I was able to start my car and keep it running for couple of minutes before it unexpectedly shut down. Upon attempting to restart the car, it failed to start again, indicating that there might be another underlying issue. I am currently investigating the problem further in hopes that it is unrelated to the recently received parts, as I would prefer to avoid the inconvenience and expense of returning them and covering the shipping costs again.”

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Posted 1 year ago

“Ecu pro answered all questions timely. They try to understand the problems beforehand to better serve. The product was delivered timely. My part however has not yet been installed, as I am traveling. I hope to have in the car and running within the next couple of weeks. I am confident that all will work well.”

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Posted 1 year ago

“Four days to check ECU seems long, maybe you were busy? Twelve month warranty is standard I assume one driver was replaced, if there are two it would have been good to change both. A lifetime warranty would be nice at an extra charge.”

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Posted 1 year ago

“Turn around time super fast so for that top marks. Unfortunately, after repair my warning light errors on my car remained. So it follows my problem was not FRM related. On inquiry I was told my FRM data was scrambled, and therefore warranted repair/reprogamming. I’m a little dissatisfied with the explanation as “scrambled” apparently didn’t cause any other problems with my car. Of course reprogramming may have corrected an error I didn’t know I had. Ah well I guess it’s not going to work out in all cases. Again… hat’s off for fast response time and being available over the phone.”

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Posted 1 year ago

Hey Brian, Typically the FRM fails due to software-related issues. By '"scrambled" the engineer referred to corrupt data on the FRM which is a typical issue on those units. If you still have errors on the car, send the fault codes to your support ticket and the technician will be able to advise on the best repair steps to follow. I hope this helps. Kind Regards, Ace

Posted 1 year ago

“Ecu was very reasonable with their pricing and I received my dme back pretty quickly. But as my Indy mechanic installs it back in, my vehicle would start up and then turn off. My mechanic said that it’s having a hard time pairing with my key. I don’t know who to blame. We shall see what happens with my mechanic.”

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Posted 1 year ago

“Sent my bmw 328i ECU in for a repair when the coolant pump wasn’t turning on and when it came back the car no longer starts.”

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Posted 1 year ago

“Wasn't pleased with their "Testing " method. Though it was more thorough.”

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Posted 1 year ago

“This was a No Brainer. Great reviews good pricing & the turnaround was pretty quick. My only issue was the lady on the phone. A bit brash & condescending, with a irritated temperament. I kept the calls short, so the issue was very short lived. I have not received my part back yet but under a week & its on the way back, super excited to get the V12 going again.”

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Posted 1 year ago

“Great communication and fast turned around. Haven’t been able to install the frm yet, as I’m out of town for work so can’t attest to see if problem is fixed. Also my orignal unit was lost via FedEx, but they got me a replacement sent out asap. So far happy with them, even with the hiccups.”

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Posted 1 year ago

“They was communicating with me the whole time”

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Posted 1 year ago

“As Far as the quality of their work, it was great. They delivered replaced my computer and my car started right up. Only complaint was the lady who I spoke with was over the phone was very rude. I called to see why I didn’t get the email to payout. Lady tried to make it like I wasn’t trying to pay. I had to ask her what email. They had the wrong email simply mistake. Other guy I spoke with was good but the lady was unprofessional.”

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Posted 1 year ago

“Part of my repair/ auto functions i are still not working so I cannot give a accurate review at this time.”

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Posted 1 year ago

“Received my DME/CAS and key , my car wouldn’t start so I had to take it to Mechanics AAA their saying the code is saying bad DME / computer P1720(1-5) CAN Timeout Control Module P1747 (2/5) CAN-Bus Monitoring PO700 P1720 I’m really in a bind and want my car back on the road Key also didn’t work by pressing so it’s not programmed”

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Posted 1 year ago

“I called them about my bmw not passing emissions and said there were parameters that needed to be turned back on for a previous hack prior to me getting the car. They were very nice and assured me that they had this issue before. I had taken a picture with my scan tool showing what needed to be fixed. Got it back and it is the same as before. It's like they did nothing I asked them to do. Went to the dealership and they said the parameters can be turned on and off. So end story I have to spend more money on something ECU pros said they could do.”

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Posted 1 year ago

“ECU was very quick getting the FRM back to me but still have no power for windows. Half my headlights work now and r some interior electrical but not what I was hoping for. Taking my BMW into a local shop to see what they say. Might want to do the same if you want piece of mind. Feels like I’m out the $250 and shipping with no recourse.”

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Posted 1 year ago

“I have emailed multiple times with no response. The turn around was quick but can’t even get a email back about issues I am having and unclear payments.”

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Posted 1 year ago

“Needed to have a new unit to have the old one replaced . New unit works fine . Only problem was with the turn around time took a little longer then was expected. But its working fine.tks”

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Posted 1 year ago

“Hmmm well haven’t had chance to find out why my car still isn’t starting but service was alright. Did ask for an extra key but didn’t get one.”

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Posted 1 year ago

The ECU Pro is rated 4.9 based on 3,240 reviews