The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

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“Stuff arrive in a few days right first time”

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Posted 8 years ago

Hi Dermot, Great to hear everything arrived with you quickly and safely. Thanks for taking the time to submit a review and we look forward to seeing you next time! :-)

Posted 8 years ago

“Absolutely delighted, was looking for this in shops, was far too expensive, even with your p&p it was much cheaper, great service, next day delivery at no extra cost, and at the busiest time of the year too, 12 year old nephew over the moon with his present, definitely be shopping here again”

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Posted 8 years ago

Hey Corrinne, Thanks for taking the time to submit a review. Glad to hear you were happy with our service and found our prices competitive. The Thor Hammer is a great edition to any child's (or adult's even!) bedroom so glad he is enjoying it. We look forward to seeing you next time :-)

Posted 8 years ago

“Prompt delivery and clear website”

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Posted 8 years ago

Hey, Thanks for taking the time to submit a review. Glad to hear your goods arrived with you quickly and you found our website clear! We look forward to seeing you next time :-)

Posted 8 years ago

“Items supplied were not as per initial description. Poorly packaged so upon arrival some were broken. No delivery note included.”

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Posted 8 years ago

Hey Grahame, Thanks for taking the time to submit a review. Sorry to hear your goods arrived damaged! I believe our customer care team have been in touch and a refund was issued. If you have any other problems then please do get in touch!

Posted 8 years ago

“Great price and quick delivery. The perfect service.”

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Posted 8 years ago

Hey Iain, Thanks for taking the time to submit a review. Glad to hear you were happy with the price and delivery. The 'perfect' service is definitely a big compliment! So thank you for that and we hope to see you again sometime soon :-)

Posted 8 years ago

“Electrical site offers large variety of products. Order received well boxed and protected. Will certainly use this site again.”

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Posted 8 years ago

Hey, Thanks for submitting a kind review! It's much appreciated. Glad to hear everything arrived with you quickly and safely. We very much look forward to seeing you again soon :-)

Posted 8 years ago

“If you're happy with poor service then order with The Electrical Guys, otherwise don't bother. At the time of ordering their website said there were 640 of the items I wanted to order. One week later after hearing nothing about the status of my order, I finally had someone answer the phone. They advised that someone in purchasing was looking at ordering more of the batteries I ordered as they were out of stock, there are two issues here; firstly at the time of ordering the website said there were more than enough items to fulfill my order, secondly there was no contact during the week to tell me my items were out if stock so I was none the wiser sat at home waiting for my items to arrive. I did contact The Electrical Guys via their Facebook and Messenger pages and got a swift response outside of hours but they did not follow up on the email I sent. Calling this morning, I cancelled the order and was assured that my refund would be processed today. By late this afternoon I still hadn't received any communication. I chased again by phone and had the refund within minutes, funny that. Everyone knows how important batteries are at Christmas ! I will not order from this company again.”

Helpful Report

Posted 8 years ago

Hey Chris, Thanks for taking the time to submit a review. I'd just like to apologise for any inconvenience this may have caused. As we deal with a lot of businesses externally from our website there can sometimes be a delay in stock updating on our system. Unfortunately this occurred with your order and our warehouse placed it into 'backorder'. I can only apologise for the delay in correspondence and the refund not being carried out quickly, it's a very busy time for us but again this is no excuse. If you would like to chat about this problem further then please don't hesitate to get in touch with our team. We will be happy to help.

Posted 8 years ago

“first class service - ordered late one day and arrived the next day”

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Posted 8 years ago

Hey, Thanks for taking the time to submit a review. Glad to hear you were happy with our service and that your goods arrived with you quickly. We look forward to seeing you next time :-)

Posted 8 years ago

“Product was exactly as described, cheaper than anywhere else and shipped quickly....couldn't want for more”

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Posted 8 years ago

Hey David, Thanks for taking the time to submit a review. Glad to hear you were happy with the product and found our prices competitive. Our pricing team works really hard to make sure we can offer the best value for money. We look forward to seeing you next time :-)

Posted 8 years ago

“I ordered a lamps,which claims to be in stock! and paid for them to next day delivery... Then a received different ones! After i called and i sent an email, found out that they are out of stock! And there is a mistake! Its so misleading when someoen order somthing and get another one because the one they ordered is not in stock!! It should mention that the product not in stock! Before ordering! Or when you figure out that the product is not in stock you should at least send an email to mention that. Not delivering other one! Taking people money and pay for next day delivery when the product is not in stock its not ethical.”

Helpful Report

Posted 8 years ago

Hey Abrar, Thanks for taking the time to submit a review with us. I'm really sorry to hear about the problems you encountered with your order and I can only apologise for the inconvenience. Having looked into the issue for you, it does look like our team did indeed pick the wrong item in our warehouse. This has caused the SKU you originally ordered to be pushed back into stock on our website. This meant another order was then placed by somebody else and the stock allocated. This is no excuse however and I do apologise for any inconvenience that my have caused. If you would like to speak with us about it further then please do get in touch.

Posted 8 years ago

“Excellent product, as described. Very quick delivery, superbly strong packaging.”

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Posted 8 years ago

Hi Andrew, Thanks for taking the time to submit a review. Glad to hear you are happy with the product, delivery and the way it was all packed. We look forward to seeing you next time :-)

Posted 8 years ago

“Only dealt with the electrical guys one or twice, but everything has been great. Quick postage”

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Posted 8 years ago

Hey Thomas, Thanks for taking the time to submit a review. Glad to hear you are enjoying our service and we certainly look forward to seeing you for a third or fourth time! :-)

Posted 8 years ago

“Prompt delivery of a good product”

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Posted 8 years ago

Hey, Thanks for taking the time to submit a review with us. It's very much appreciated! Glad to hear you were happy with our service and we look forward to seeing you next time :-)

Posted 8 years ago

“Service was good and easy to use. My problem is me! I didn't realise that I had offered YELLOW halogen lights. I didn't even know that they were made. So I cannot use the bulbs in a domestic setting and I will have to get some white ones! My fault entirely”

Helpful Report

Posted 8 years ago

Hi Michael, Sorry to hear you ordered the wrong bulbs. You can always return them to us for a full refund if you like? Just get in touch with our sales team (sales@electricalguys.co.uk) who will be happy to help. :-)

Posted 8 years ago

“Fantastic! Fast delivery, easy pay. Very well packaged. Thank you!”

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Posted 8 years ago

Hey Fiona, Thanks for taking the time to submit a review with us. It's very much appreciated! Glad to hear you were happy with our service and we look forward to seeing you next time :-)

Posted 8 years ago

“Have not received the item yet”

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Posted 8 years ago

Hi Andrew, Sorry to hear your goods haven't yet arrived! I will get our customer care team to get in touch with you to rectify the issue. Apologies for any inconvenience this may have caused you.

Posted 8 years ago

“Well my goods where damaged it was the last one had no choice but to have be nice if I got refunded as damaged”

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Posted 8 years ago

Hey Richard, Sorry to hear your goods arrived damaged! I believe you should have now been refunded for this by our customer care team? If not please do get in touch and we'll look into the issue further for you. We hope to see you again soon! :-)

Posted 8 years ago

“Two touch lamps for bedside tables. Excellent and good value. Rapid delivery too.”

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Posted 8 years ago

Hi, Thanks for taking the time to submit a review with us. It's very much appreciated! Glad to hear you were happy with our service and we look forward to seeing you next time :-)

Posted 8 years ago

“Great service will use you guys again thanks”

Helpful Report

Posted 8 years ago

Hey, Thanks for taking the time to submit a review with us. It's much appreciate! We certainly look forward to seeing you again soon :-)

Posted 8 years ago

“Easy ordering. Timely delivery. Execellent service!”

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Posted 8 years ago

Hey, Thanks for taking the time to submit a review with us. It's very much appreciated! Glad to hear you were happy with our service and we look forward to seeing you next time :-)

Posted 8 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews