The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very fast deliver well packed it took me a good five mins to get into it well be using them again”

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Posted 9 years ago

Hey Alexander, Glad to hear everything arrived safely and thank you for submitting a positive review. It's very much appreciated! We hope to see you back shopping with us sometime soon :-)

Posted 9 years ago

“Well packed and arrived quickly.”

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Posted 9 years ago

Hi David, Glad to hear eveything went smoothly. Sending fragile lighting items in the post is always a difficult task but sufficient packaging can always help with that! We hope to see you back shopping with us sometime soon :-)

Posted 9 years ago

“Order well processed and good delivery. Quality of item looks as shown on website.”

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Posted 9 years ago

Hey Yvonne, Glad to hear you are happy with the order! We only sell the biggest and best brands to ensure the quality of our items is top notch. We look forward to seeing you back shopping with us sometime soon :-)

Posted 9 years ago

“Very quick delivery, delighted with the product - the tubes work well - thank you”

Helpful Report

Posted 9 years ago

Hey B, We are really glad to hear you're delighted with the product! If you get stuck in the future you know where to find us. We look forward to seeing you back on our website sometime soon :-)

Posted 9 years ago

“I'm still awaiting delivery of my goods !!”

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Posted 9 years ago

Hello Paul, I'm really sorry to hear about this. I believe one of our customer care team has been in touch to try and solve the issue for you. If you need any other help though please don't hesitate to get in touch. We will be happy to help :-)

Posted 9 years ago

“excellent service”

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Posted 9 years ago

Hey Roger, Thanks for the positive review. It's very much appreciated! :-)

Posted 9 years ago

“Price very affordable. The packaging was very appropriate, nevertheless the item arrived broken. Excellent customer service, received refund immediately. Excellent cheap next day delivery as well. Will recommend and buy from again.”

Helpful Report

Posted 9 years ago

Hey Aneta, I can only apologise again on the behalf of our delivery company. We do try our best to package goods for transit but sometimes accidents can happen and I apologise for any inconvenience this may have caused. Glad to hear our CC team was able to help however! I'll pass on the kind words and we look forward to seeing you back with us sometime soon :-)

Posted 9 years ago

“I ordered some face plates which i needed the next day. After placing the order i got an email receipt. As i wanted to know if the goods would be dispatched that day i emailed them for confirmation, but the email to support@electricalguys.co.uk, bounced back saying mailbox unavailable, so i then phoned the 0844 number (this grated me as calling these numbers from a mobile always incurs a cost. However i spoke to a very helpful lady who confirmed my order would be dispatched that day for a next day delivery, and she then confirmed that back in an email. I then got a further email later on with all the tracking details. Overall very please with the service and price and i will be using them again.”

Helpful Report

Posted 9 years ago

Hi Russell, It's seems there was a slight hiccup with our system which meant emails were being bounced back. We have now rectified this I can only apologise on behalf of the team. I'm really glad however to hear our customer care team were helpful in ensuring your goods were dispatched on time. I will pass on your kind words! We are looking forward to seeing you back shopping with us sometime in the furue! :-)

Posted 9 years ago

“Excellent service - cheap, quick arrived in perfect condition due to a considerable amount of care spent in the wrapping. Couldn't be better.”

Helpful Report

Posted 9 years ago

Hey Mark, Thanks for submitting a review with us. It's much appreciated. I'm glad everything arrived with you quickly and in safe condition, you can never have too much wrapping with fragile items! We hope to see you back shopping with us sometime in the future :-)

Posted 9 years ago

“speedy delivery”

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Posted 9 years ago

Hi Anna, Thanks for submitting the review. Short and simple! Just what we like. We look forward to seeing you back on our website sometime in the future. :-)

Posted 9 years ago

“Super fast delivery and great prices will definitely buy again. Thankyou”

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Posted 9 years ago

Hi Rajeev, Thanks for submitting a review with us. Glad to hear everything was up to your standards and the bulbs arrived with you quickly. We look forward to seeing you back on our website sometime soon :-)

Posted 9 years ago

“Excellent company to deal with. Prompt delivery and good, personal email communication. Sensible delivery charges too. One of my packages didn't arrive (courier problem) and following an email from me they telephoned and a replacement was with me the next day. What more could I wish for? :) I will be buying from them again and recommend them highly on my experience of dealing with them. David”

Helpful Report

Posted 9 years ago

Hey David, Thank you very much for the kind words! I'll be sure to pass them on to the whole team. I can also only again apologise on behalf on the courier but I'm glad our Customer Care team were able to quickly rectify the problem for you. We are glad you'll be back shopping with us in the future, we look forward to it David. :-)

Posted 9 years ago

“To be honest I wasn't expecting much for the money I paid per bulb (around 2 quid), but they arrived next day carefully packaged and in excellent condition. The only thing that didnt work was the tracking number but it was a bit pointless anyway when they arrived less than 24 hrs after i ordered them.”

Helpful Report

Posted 9 years ago

Hey Michael, Glad to hear you was pleasantly suprised with the bulbs and service! Tracking numbers do sometimes take a while to enable and like you say, sometimes by the time they do the goods are already at your doorstep! Thanks for submitting the review and we hope to be seeing you back on the website sometime soon :-)

Posted 9 years ago

“Quality products at fantastic prices”

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Posted 9 years ago

Hi Allen, Just what we like to here! Thanks for submitting a review and we hope to see you back with us sometime soon :-)

Posted 9 years ago

“Very helpful online chat to find the correct product. Product came very quickly and well wrapped. Already in use!!”

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Posted 9 years ago

Hi Kathleen. Thanks for submitting a review! Our Chat Team will be happy to hear they were able to help you find the correct product, thats what they are there for after all! Great to hear the product has already been put to use and we hope to be seeing you back shopping with us sometime in the future :-)

Posted 9 years ago

“The tubes supplied are excellent and the price was excellent. I would certainly use the company in future you are saved in my favourites Wayne Rogers”

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Posted 9 years ago

Hey Wayne, Thanks for submitting a review. Great to hear everything was to your satisfaction! We are looking forward to seeing you sometime in the future. :-)

Posted 9 years ago

“A Good range, well priced and delivery time was excellent. Thank you”

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Posted 9 years ago

Hey Leon, Thanks for submitting the review with us. Glad to hear you found our range meeted your needs, we are working hard to add more products everyday. We hope to see you back shopping with us sometime in the future. :-)

Posted 9 years ago

“Can't comment on product, as I never received it. Courier admitted mistake, but despite promises to deliver to me COMPLETELY FAILED. Electrical Guys CS was good, but Fed Ex badly let both of us down, so reflects badly on Electrical Guys.”

Helpful Report

Posted 9 years ago

Hey David, I can only apologise again on behalf of our delivery company. We have taken the steps to ensure this hopefully doesn't happen again. If we can be of any help in the future David please don't hesitate to get in touch. Our customer care team will be happy to help :-)

Posted 9 years ago

“BULBS ARRIVED WITHIN 24 HOURS AND IN GOOD CONDITION”

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Posted 9 years ago

Hey Jeffrey, Glad to hear everything arrived quickly and safely! Just what we like to see. We hope to see you back on our website sometime soon. :-)

Posted 9 years ago

“near enough best price for the chrome saver socket I could find and as I was so pleased with the quality and delivery, I bought another for the other bathroom”

Helpful Report

Posted 9 years ago

Hi David, Thanks for taking the time to submit a review. We are glad to hear you were pleased with your purchase! If you need anything else in the future you definitely know where to find us :-)

Posted 9 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews