The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

Questions

Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01543418546

Write Your review

Tell us how The Garden Fragrance Company made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful products, beautifully packed and promptly delivered-what more can you ask?”

Helpful Report

Posted 5 years ago

Hi David, Thanks for the 5 star review, as a small company it means a lot to us. Hope you enjoy the items that you ordered or that your recipients enjoy them if they were gifts. We always aim to dispatch goods same or next day so you receive them as quickly as possible. We look forward to your next order. Thanks Graham.

Posted 5 years ago

“Quick response. Exactly what I wanted. Thank you.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Yvonne. Glad you found what you wanted and hope you will be back to shop with us again soon. Thanks Graham

Posted 5 years ago

“Bought a reed diffuser, speedy delivery and well packaged”

Helpful Report

Posted 5 years ago

Thanks for the kind review Jackie. Glad to hear you are happy with your order. You have purchased our best selling diffuser so I'm certain you will love it. We also sell a Inis Diffuser Refill which is slightly cheaper than buying the whole diffuser again once it runs out. Hope you will shop with us again soon. Thanks Graham.

Posted 5 years ago

“Bought fragranced sachets to give as stocking-fillers, they were in the sale so very pleased with them - and the price! First purchase, but I'm sure there will be more.”

Helpful Report

Posted 5 years ago

Thanks for the kind review Vicky, as a small company we really appreciate it. We have some great items in the Sale so it's worth grabbing them for gifts etc while they are still in stock. Our postage is only £1.99 too so it really good value even when just buying a couple of items. We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“I purchased a box of Bronnley rose hand soaps. As soon as you opened the box you got the scent. Very fast delivery and very reasonable postage charges. I would certainly use this company again.”

Helpful Report

Posted 5 years ago

Thanks for the great review William. As a small company we really do appreciate it. Our Bronnley soaps are very popular, they smell lovely! We will look forward to your next order. Thanks, Graham.

Posted 5 years ago

“I love this company. Great range of quality products. Speedy delivery and well packaged.”

Helpful Report

Posted 5 years ago

Thanks for the review Sheena, we are a small company so really appreciate it. We update our ranges every 6-8 weeks and move items into the Sale so it's worth re-visiting if you are looking for some lovely gift ideas. Hope you will shop with us again very soon. Thanks Graham.

Posted 5 years ago

“I’m absolutely delighted with the products - they arrived very quickly, well packaged and look sonpretty”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Barbara. Glad to hear your order arrived quickly and that you were pleased with it. We have lots of lovely gift ideas, hope you will be back soon to order from us again. Thanks Graham.

Posted 5 years ago

“I only wanted to order drawer liners in anything but lavender. Oops they sold jigsaws too and being an addict I could not resist. They do some really great things too. Well worth ordering. I certainly will again”

Helpful Report

Posted 5 years ago

Hi Susan, Thanks for the great review, we really appreciate it. We update our ranges (including jigsaws) every 6-8 weeks so it's worth popping back regularly. We also have lots of jigsaws in our Sale section too. We will look forward to your next order. Thanks Graham.

Posted 5 years ago

“1st experience, purchasing from this company.. Very straightforward, delivery was quick too! I emailed the company with a question and response was immediate. Very happy and will buy from them again”

Helpful Report

Posted 5 years ago

Thanks for the kind review Nicola. We are a small company so your feedback means a lot to us. I will pass on your comments to the rest of the team. Come back again soon, we have some great Christmas gift ideas... Thanks, Graham

Posted 5 years ago

“Good info on site , product as described. Swift delivery and cost was lower than Amazon”

Helpful Report

Posted 5 years ago

Hi Vincent, Thanks for the great review. Glad to hear that we were lower in price than Amazon - as a small business we try our best to be competitive on price, which isn't always easy against the bigger companies out there! Hope you will shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“E xcellent service, very quick delivery. Inis diffuser has such a lovely fragrance.”

Helpful Report

Posted 5 years ago

Thanks for the kind review Jane. You have purchased one of our best selling products - the Inis diffuser. It is very popular as the scent is really lovely and it lasts well too. Hope you will be back to order from us again in the near future. Thanks, Graham.

Posted 5 years ago

“Swift delivery & good product choices”

Helpful Report

Posted 5 years ago

Thanks very much for your positive feedback. We do have a great choice of products online and we add more every 6-8 weeks. Delivery should always be quick as we aim to dispatch orders either same or next day. At only £1.99 delivery, we think this is a great service too. Thanks, Graham.

Posted 5 years ago

“very happy with the service”

Helpful Report

Posted 5 years ago

Thanks Patrick, as a small business this means a lot. We hope that you will be back to shop with us again very soon. Thanks Graham

Posted 5 years ago

“Excellent service-very efficient with prompt delivery. Would definitely recommend”

Helpful Report

Posted 5 years ago

Thanks for the kind review June. As a small company we love to hear your feedback. Please do recommend us, and we hope you will order with us again very soon. Thanks Graham.

Posted 5 years ago

“My order was processed and delivered very quickly. I was happy with my experience with The Garden Fragrance Company and would recommend them to my family and friends.”

Helpful Report

Posted 5 years ago

This is a great review - thanks so much. We will be sure to pass your feedback on to the rest of the team. Please do recommend us, as a small company this means a lot to us. Hope you (and your friends/family) will be back to shop with us again soon! Thanks. Graham.

Posted 5 years ago

“Great choice of products at a really good price.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review. We sure do have a good range of products, especially our fragrances and toiletries. We try to introduce new brands/fragrances every 8 weeks. We look forward to your next order. Many thanks. Graham.

Posted 5 years ago

“Excellent service received on time as promised.”

Helpful Report

Posted 5 years ago

Thanks so much for the 5 star review, we love to hear feedback from our customers and to be called 'excellent' is just what we aim for. Be sure to shop with us again soon, maybe for some Christmas gifts! Thanks Graham

Posted 5 years ago

“Very pleased with order. The jigsaws were well-priced. The package was sent very quickly and was well packed.”

Helpful Report

Posted 5 years ago

Thanks for the fab review Neil. We are always updating our jigsaws so be sure to come back to us when you need some more! We have a Sale section for jigsaws too where you can find a bargain. Thanks, Graham.

Posted 5 years ago

“Good, quick easy website. Order came quickly no problem will use again, sent for brochure, some interesting items in it. Thank you”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review Vera, we really appreciate it. Our new brochure will be with you in early November with some lovely gift ideas for Christmas. We look forward to your next order. Thanks Graham

Posted 5 years ago

“Lovely products, quickly sent out. The only bad thing was the unnecessary plastic filling in the postage box when the whole point is in trying to reduce plastic by using soap bars.”

Helpful Report

Posted 5 years ago

Thank you for the review. We will certainly pass on your comments to our warehouse who pick and pack the orders. It's a very fine line between having enough packaging to protect goods in the post and not creating too much unnecessary waste. We normally use paper/card packing and avoid plastic, however if suppliers send us goods with plastic packaging we do re-use it for our parcels. Helps to save costs and waste. Hope you will order from us again in the near future. Thanks Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews