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The Muck Boot Store Reviews

4.5 Rating 1,113 Reviews

87 %

of reviewers recommend The Muck Boot Store

Company Reviews

Product Reviews

4.5

Based on 1,113 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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001 877 215 6778

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The Muck Boot Store 1 star review on 4th April 2024

The Muck Boot Store 1 star review on 23rd February 2024

The Muck Boot Store 1 star review on 23rd February 2024

The Muck Boot Store 1 star review on 15th October 2022

The Muck Boot Store 1 star review on 15th October 2022

The Muck Boot Store 1 star review on 15th October 2022

The Muck Boot Store 5 star review on 2nd April 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Split in less than a year. I bought these boots as a gift, so needless to say that I am VERY disappointed by the VERY POOR QUALITY of what I thought were good boots. If you need a brand to feel good about yourself, go ahead and buy these boots, but be prepared to send them to landfill in less than a year!”

Posted 1 year ago

“Terrible quality Cracked after a year and no refund/repair/replacement. Company said it was normal wear and tear - none of the wellies I’ve owned for years have cracked or leaked Absolute waste of money I would not recommend and will never buy again”

Posted 1 year ago

“I bought a pair of Muck Arctic Pro Extreme boots with Real TreeEdge because the tag on them advirtised a confort range of -60F/-50C_30F/-1C and the first time out in 28 degree weather realize I had wasted my money. My toes froze even with two pair of socks on. Don't waste your money on these boots because you can't return them after you wear them. It's false advertising all the way.”

Posted 1 year ago

“I bought my muck boots six years ago. I used them rarely, like 6 times for photography in rivers and muddy banks. I picked them up for my 7th time and the glue fell apart at the heel and around the front of the boot. They are totally unusable. I had hoped these boots would have lasted so much longer. Awful. Contacted muck boots they are doing the 1 year warranty excuse. Anyone know of a glue which will fix this - I mean they could be least advise me on that. Also Anyone know of better companies, waterproof boots etc.”

Posted 1 year ago

“Note the timeline of these reviews. Older than 4 years and it is almost all 5-star. More recently than that it is almost all 1-star. What happened? They were bought by Rocky. My last pair lasted 6 years. I just bought a new pair to replace them and they leaked out of the box. Sent them back, the replacement pair said they were 12s but they were actually 10s. Abandon ship!!!”

Posted 1 year ago

“After contacting customer services several times I was told to return to the supplier who refused to acknowledge they were poor quality. Muck Boots are advertised as having durable soles but as the photos show this does not appear the case as they have had very little wear. Very disappointed customer who expected a quality product and I now have MUCK on the outside and MUCK on the inside.”

The Muck Boot Store 1 star review on 15th October 2022

The Muck Boot Store 1 star review on 15th October 2022

The Muck Boot Store 1 star review on 15th October 2022

Posted 1 year ago

“I ordered a pair of shoes from muckboots...yard shoes. They sent me a pair of ARTIC BOOTS INSTEAD. I re ordered shoes...a month later, still no shoes. Will NOT process a refund. DO NOT SPEND YOUR $$$$ HERE, U WILL BE DISAPPOINTED!!!!!!”

Posted 1 year ago

“I returned a pair of boots in March 2022. I contacted them April 8 because I still had no refund and they confirmed they received the boots back. They assured me they were processing my return. I called them every 2 weeks after that to be told each time that the refund process had only just started and I should see my refund within a week. It is now mid-May and still no refund. Will never purchase directly from Muck Boot again. WORST service.”

Posted 1 year ago

“Placed order in March for garden boots-no delivery. Requested info on order in May told they were out of stock so THEY canceled order. Website has same boot listed $30 more than original purchase. Placed a second order-once again pushing the order out in weekly intervals. They are promoting items at prices they cannot deliver on. I found myself a new garden boot company-better quality and honest business practices. Muck boot is no longer the company it was-”

Posted 1 year ago

“Bought a pair of outscape low boots from local retail store. They were a $100 but comfortable and I have knee boots that are muck and have been good. The shoes after no time started to crack, and seams started separating. I contacted muck and they wanted pics which I provided. After two weeks of back and forth, they told me to take them back to the retailer. Don’t know what has happened to their quality control, but these shoes are junk! Can’t believe their customer service either. Be aware, do not purchase this product. Very disappointed in this company and how they handle customer issues, probably will not buy any of their products in the future!”

Posted 2 years ago

“my story with the womens chore boots is pretty much like the rest of yuns. I ordered on line during the 50% off sale back in the last week of February. Received them like 6 days later but too small & needed too just get refunded. Did everything they asked you too do & here it is almost 3 weeks that I sent them back for refund and as of this morning still no refund from the people. After Rocky Brand bought them out their boots their customer service their everything went down hill. You can definitely tell when the Rocky Brand company acquired them like 4 years ago because the reviews take a nose dive from nearly perfect score too not even wanting too give 1 on the score board. Just buy Dryshod. & read the story behind the inventor/owner of Dryshod. He was the original muck company designer and creator. You’re welcome.”

Posted 2 years ago

“I’ve been buying this product for years, not anymore. I’m sick of wet socks! The product doesn’t even last a year. Time to move on.”

Posted 2 years ago

“I bought 2 pairs in 1 year they're comfortable but walking around in mud and snow didn't have any luck with them I cannot recommend them to my friends and for the price they should last longer thank you for your time have a great day”

Posted 2 years ago

“Love them....the only boots that kept my feet warm and dry...I hike all winter with dog in woods....love them ..”

Posted 2 years ago

“Placed online order in November Order never arrived, I moved on and found some boots from another better store Now February they charge my credit card and say order is been delivered. Can not get through to customer service. Very bad experience would not recommend this company.”

Posted 2 years ago

“Buyer beware! The Muck Boots I bought for £120 lasted only 1 year, with only a few months of occasional use within that time. I got in touch with the company when one heel flapped loose. Despite having sent off multiple photos of the damaged product as requested, the company made no response. When chased twice, the response was a one-line "Unfortunately this is past our 12 month warranty period so we are unable to help any further with your purchase." Not even a suggestion on how I could fix the heel. I reminded them that I had very recently bought a second pair of boots and spent a total of £250 with them in one year, adding that I would give the company every opportunity to be helpful before leaving a poor review, and would only do so as a last resort. There was no response. It is very disappointing, given the website's emphasis on the standard and quality of the product, as well as the statement, "We are committed to 100% customer satisfaction." This is patently not the case.”

Posted 2 years ago

“I have experienced several issues with defective workmanship. Cracking/separation at the seams. The company replaced one pair with a lesser cost boot. Recently sent an email with photos of defect and picture of receipt. No response.”

Posted 2 years ago

“The inside protection around the heel completely collapsed after being worn for just 2 months , approx. 40 times. The Company told me it's normal wear and tear but they would give me a 20% discount off a new pair. It's a laughable response from an arrogant company.”

Posted 2 years ago

“Ordered boots Jan 1, 2022 finally got ahold of you Jan 13th to have customer service tell me that I should cancel my order because they can’t fill it!!!”

Posted 2 years ago

“Great boot until they fall apart then u r done 40-50 hours of wear and sole came off.. both feet and they said we won’t do anything cause they over a year old… wow… way to keep customers happy and brand devoted… never again and my money somewhere else…”

Posted 2 years ago

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The Muck Boot Store is rated 4.5 based on 1,113 reviews