The Priory Reviews

Name: The Priory
Rating: 4.78

4.8 Rating 796 Reviews

95 %

of reviewers recommend The Priory

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4.8

Based on 796 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

01262 228 285

Email:

info@thepriorymenswear.co.uk

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The Priory 5 star review on 2nd March 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took 2 friends for lunch before Christmas who had travelled a long way to see me. Upon arrival, the Restaurant was cold so had to keep our coats on. We felt there wasn't a great choice of menu so ordered the burgers - one of which was correct but the other 2 arrived with no cheese, salsa so had to send them back. When we got replacements, they were dry and the chips weren't great either. Quite frankly I've had a better meal at McDonalds and a lot cheaper ! We then ordered puddings, one of which was the apple pie which was completely raw. What a disaster and I was so very disappointed. I phoned and eventually got hold of the manager who offered me a free Sunday lunch which needless to say had NO intention of taking as have absolutely NO wish to set foot in that Restaurant ever again with the current owners. What a shame when its such a beautiful building.”

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Posted 1 year ago

“No issues. Good product and great service.”

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Posted 5 years ago

“Nice Store”

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Posted 6 years ago

“Nice Store”

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Posted 6 years ago

“Very Nice Store.”

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Posted 6 years ago

“Honestly, please don't send your loved ones to The Priory. I did and not only are we about to pursue a case for assault (committed by two managers at the facility), we were also threatened. During their treatment I personally caught a male member of staff watching pornography on their phone which I confronted him over, only for him to respond that "you're jealous that your **** don't shake like that". Upon reporting the incident, I was laughed at by his superiors who I then heard ask to see the video as I had left the room. I'm unsure of what has happened to this brand of treatment centre, but the individuals running it seem to be shockingly incapable of performing their role. Fortunately my lawyer has managed to secure an investigation into their processes and I will be sure to post the results here for others to read.”

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Posted 6 years ago

“No email s”

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Posted 6 years ago

“They ignore your emails, never respond, very poor customer service, won’t buy off them. Avoid.”

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Posted 6 years ago

“Avoid this company. Terrible customer service.They sent me the wrong item and I contacted them to arrange an exchange for the item I had actually ordered. I asked them to reserve the item I had ordered while the return was in the post to them so that it didn't go out of stock. They refused, and it did in fact go out of stock while the return was in the post. Had to send multiple emails to sort this out and deal with very unhelpful customer service. I buy a lot of clothes online. Never had an experience as bad as this before.”

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Posted 6 years ago

“the andersons belt is good to wear thank you for the patience that you have when something wrong with my order”

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Posted 6 years ago

“I ordered a shirt on the 31st March. The order went through fine. Its now 12th April and I haven't had a confirmation of shipping email. I've sent 6 separate emails to customer services and every single one was ignored. To get a response I had to open a PayPal claim, now The Priory are refusing to even offer me a refund or resend the goods that 'they claim' have been sent. I've ordered frequently from The Priory but haven't since the Internet Fusion takeover. Same to say I will never order from them again and I suggest you avoid them if you want a good service or your product.”

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Posted 6 years ago

“Emailed multiple times with no response. Needed help figuring out where my package was and getting details on method of shipping. It has been >3 days and their website claims to provide a response within "24 working hours". I live in the US and it looks like other are encountering the same issue with "The Priory". Item was an ArcTeryx jacket that I looked forward to wearing. Oh well.”

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Posted 6 years ago

“I ordered a pair of trainers from your site, they were due to arrive last friday 2/2/18 but they have yet to be delivered. I rang up and got a response straight away which was good but the individual said it should arrive in the next few days and that call was made on monday I believe. when should I expect them to come?”

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Posted 6 years ago

“Order never arrived. Tried contacting them via twitter, email and telephone...ZERO RESPONSE. AVOID!!!!”

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Posted 6 years ago

“I’ve never had any a priblem with this website, actually great stock with good prices and extra codes often, also do nice packaging”

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Posted 6 years ago

“I sent them a message a couple of times regarding an item I was interested in and never received a reply. After doing research elsewhere I decided to go ahead and purchase the item even though they had never responded (it was a sizing question). The item was indicated as being despatched immediately, which in reality meant two days after the order was placed. It took several days for their website to reflect any update on the shipment tracking #, again with no replies to email. I finally was able to contact them via Facebook where I was told someone would get back to me, which of course they never did. Once the tracking information was available it shows the carrier "processed" the package 6 days after it was indicated as shipped. For an international (to the US) package that had an estimated delivery date of December 20th, it has still not arrived (as of December 23rd) and without a status update for a while now looks like it will most certainly be delivered post Christmas. The price on the item was great, there were no shipping choices available (only one option) and the shipping service is poor at best with sadly terrible communication from the folks at the Priory.”

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Posted 6 years ago

“Best shop in Bridlington!”

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Posted 7 years ago

“Fantastic customer service!!! ... The payment method on the website was down due to stock take and I was needing to order for my partners birthday present as he loves this shop. I phoned the shop to see if there was a way I could put an order in over the phone as I live a long way from the shop. I rang and spoke to Vince who was brilliant. He explained how due to stock take stock was in various places and wasn’t sure if they would be able too. He rang me back explaining he located my stock and could do a manual payment due to payment method being down. It arrived the next day!! ... can’t thank Vince enough!!”

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Posted 7 years ago

“The clothes were described accurately and delivery was prompt. The choice of brands and styles are good for me.”

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Posted 7 years ago

“Great bunch of lads, brands and products!”

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Posted 7 years ago

The Priory is rated 4.8 based on 796 reviews