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The Priory Reviews

4.8 Rating 796 Reviews

95 %

of reviewers recommend The Priory

Company Reviews

4.8

Based on 796 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01262 228 285

Email:

info@thepriorymenswear.co.uk

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The Priory 5 star review on 2nd March 2017

The Priory 5 star review on 16th February 2017

Manuel De La Riva

The Priory 5 star review on 8th January 2017

The Priory 5 star review on 5th January 2017

Christopher Styles

The Priory 5 star review on 4th January 2017

Christopher Styles

The Priory 5 star review on 20th December 2016

The Priory 5 star review on 9th November 2016

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took 2 friends for lunch before Christmas who had travelled a long way to see me. Upon arrival, the Restaurant was cold so had to keep our coats on. We felt there wasn't a great choice of menu so ordered the burgers - one of which was correct but the other 2 arrived with no cheese, salsa so had to send them back. When we got replacements, they were dry and the chips weren't great either. Quite frankly I've had a better meal at McDonalds and a lot cheaper ! We then ordered puddings, one of which was the apple pie which was completely raw. What a disaster and I was so very disappointed. I phoned and eventually got hold of the manager who offered me a free Sunday lunch which needless to say had NO intention of taking as have absolutely NO wish to set foot in that Restaurant ever again with the current owners. What a shame when its such a beautiful building.”

Posted 1 year ago

“Honestly, please don't send your loved ones to The Priory. I did and not only are we about to pursue a case for assault (committed by two managers at the facility), we were also threatened. During their treatment I personally caught a male member of staff watching pornography on their phone which I confronted him over, only for him to respond that "you're jealous that your **** don't shake like that". Upon reporting the incident, I was laughed at by his superiors who I then heard ask to see the video as I had left the room. I'm unsure of what has happened to this brand of treatment centre, but the individuals running it seem to be shockingly incapable of performing their role. Fortunately my lawyer has managed to secure an investigation into their processes and I will be sure to post the results here for others to read.”

Posted 5 years ago

“No email s”

Posted 5 years ago

“They ignore your emails, never respond, very poor customer service, won’t buy off them. Avoid.”

Posted 5 years ago

“Avoid this company. Terrible customer service.They sent me the wrong item and I contacted them to arrange an exchange for the item I had actually ordered. I asked them to reserve the item I had ordered while the return was in the post to them so that it didn't go out of stock. They refused, and it did in fact go out of stock while the return was in the post. Had to send multiple emails to sort this out and deal with very unhelpful customer service. I buy a lot of clothes online. Never had an experience as bad as this before.”

Posted 5 years ago

“I ordered a shirt on the 31st March. The order went through fine. Its now 12th April and I haven't had a confirmation of shipping email. I've sent 6 separate emails to customer services and every single one was ignored. To get a response I had to open a PayPal claim, now The Priory are refusing to even offer me a refund or resend the goods that 'they claim' have been sent. I've ordered frequently from The Priory but haven't since the Internet Fusion takeover. Same to say I will never order from them again and I suggest you avoid them if you want a good service or your product.”

Posted 6 years ago

“Emailed multiple times with no response. Needed help figuring out where my package was and getting details on method of shipping. It has been >3 days and their website claims to provide a response within "24 working hours". I live in the US and it looks like other are encountering the same issue with "The Priory". Item was an ArcTeryx jacket that I looked forward to wearing. Oh well.”

Posted 6 years ago

“Order never arrived. Tried contacting them via twitter, email and telephone...ZERO RESPONSE. AVOID!!!!”

Posted 6 years ago

“Shoes came dirty, had to clean them myself.”

Posted 6 years ago

Hi, Thanks for the review and we are extremely sorry about this. Is it possible, have you a photo of the footwear? All our products do come straight from each brand so should certainly not be in a dirty state. If you could let us know, so sorry for the inconvenience. We would like to assist you with this or see if we can replace them for you. Kind Regards, Lauren

Posted 6 years ago

“I didn't get the shoes I ordered and I still haven't haven't received the shoes I ordered instead I've got random shoes I don't like.”

Posted 6 years ago

Hi, Very sorry again you received the wrong style. I am hoping to get the correct shoes sent to you, as per our email conversation. So sorry again for the inconvenience, thanks for your patience. Kind Regards, Lauren

Posted 6 years ago

“I placed my order two weeks ago & I have not yet received it, your web page stated postage in 2-3 days, very disappointed”

Posted 6 years ago

Hi, Very sorry you are yet to receive your item, it should of been with you by now. We can certainly look into this and assist you further with a replacement or refund. Kind regards, Lauren

Posted 6 years ago

“Dear Sir/madam, Hi! I would like to tell you that the backpack I ordered is 'Eastpak Hutson - Corlange Denim', but what I got is 'Eastpak Floid - Corlange Denim'. May I know how can I got back the real stuff that I want? Best, Ray”

Posted 6 years ago

“I have used your services before without any problems, however on this occasion I have returned the item I purchased over just shy of two weeks ago and have had neither a refund or a response to the two emails I have sent regarding the matter. I hope to hear a prompt response to this review before I have to escalate the situation. Regards.”

Posted 7 years ago

Hi Tyler, Thanks for your feedback. We aim to process your refund within 5 working days from the item being received in our store but please note that during peak periods the processing of returns may take up to a maximum of 14 working days. Especially during sale periods. I can see your refund was processed on the 12th of April, after your purchase on the 29th of March. Thanks for your custom and if you need any further help do let us know. Kind Regards Lauren

Posted 6 years ago

“Asking to review a pair of trainers in the manner of someone being asked to review Mental Health treatment is in poor taste. Perhaps there has been a misunderstanding on your part.”

Posted 7 years ago

“What medication??? I've not ordered any. No idea what you are talking about!”

Posted 7 years ago

“Didn't receive item and no response”

Posted 7 years ago

Hi Jane, Thank you for your review. I am just checking to see if you have received your item. If you haven't do let us know so we can assist further. Very sorry for the inconvenience. Kind Regards, Lauren

Posted 7 years ago

“I have a week since I paid and I got the package, I hope to receive it”

Posted 7 years ago

Hello, Thank you for taking the time to review our page. International orders to normally take 7-10 working days. I have checked the tracking and it does state delivered on the 26th. If you haven't received your item, please do let me know so we can certainly assist you further. Very sorry for any inconvenience. Kind Regards, Lauren

Posted 7 years ago

“My parcel game a week late. Only company I have problems with and I'm very disappointed as the present didn't come on time.”

Posted 7 years ago

“my order was damaged when it was delivered. priory did offer an extra discount which was good, but to return them i would have had to pay to ship them back so i didn't have much choice but to keep them.”

Posted 7 years ago

“I ordered an item online I didn't receive the product nor did I receive my money back I have tried to email the company however they have been very unresponsive I am not satisfied with the customer service and I am extremely disappointed My problem has not been resolved for 5 weeks now I would like my money back !”

Posted 8 years ago

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The Priory is rated 4.8 based on 796 reviews