The Priory Reviews

Name: The Priory
Rating: 4.78

4.8 Rating 796 Reviews

95 %

of reviewers recommend The Priory

Company Reviews

Questions

Metrics

4.8

Based on 796 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

01262 228 285

Email:

info@thepriorymenswear.co.uk

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The Priory 5 star review on 2nd March 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good website, too bad returns aren't free”

Helpful Report

Posted 6 years ago

Hi, Thanks for your review, we do offer free returns for the UK. Would you like to return your item? Kind Regards, Lauren

Posted 6 years ago

“Great most of the time, but twice I've had items from my order not arrive as it was either forgotten or sent to the wrong person.”

Helpful Report

Posted 7 years ago

Hi, Very sorry you have had a problem with your orders twice. If you could let us know and we can check what details we have on the system for your address? Kind Regards, Lauren

Posted 6 years ago

“Good website and service. But... and this is a big but.... the branding is absolutely terrible, why oh why would you want to push the angle of being linked to a drug rehab clinic that had some tedious celbrity qudos well over a decade ago? Seriously puts me off receiving emails talking about receiving Meds and treatments that are actually just a reciept for the items ordered.”

Helpful Report

Posted 7 years ago

Hey Peter, Thanks for the feedback. It's the first time we've had it though and it's only ever a tongue in cheek reference and meant in a playful way as we're all slightly addicted to mass consumerism aren't we? Glad the actual service you got was fine though. Cheers!

Posted 7 years ago

“I ordered a some items from you guys but I not happy on shipping service. When the package landed in Canada I can't track my package anymore and it's Been 3 working days now I haven't get any updated on my package”

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Posted 7 years ago

Hello, Thank you for your review, we do have to allow 25 working days for international orders to be delivered. Normally they do take 7-10 working days. The tracking does states delivered. I hope you received all your items and everything was ok. Latest update: Delivered Your item, posted on 21/12/16 with reference LA086491508GB was delivered in CANADA on 29/12/16. Kind Regards, Lauren

Posted 7 years ago

“Hi I recently bought a pair of rockport boots the quality of the finish is not up to standard very disappointed”

Helpful Report

Posted 7 years ago

Hey, Sorry the shoes weren't up to scratch but it would've been great if you'd have dropped us a message as we would have swapped them or refunded you if you weren't happy. Thanks! Leo

Posted 7 years ago

“Why did you put a stick of rock in with my eastpack backpack that I recently purchased? It smashed in transit and I had to scrub loads of sticky rock off of my new bag??”

Helpful Report

Posted 7 years ago

Hi David, Really sorry this has happened, we put the sticks of rock in as a goodwill gesture, being from a seaside town. So we do apologise it has smashed in transit. We do get many people requesting extra rock. If you could let us know if your item is/isn't ok so we can assist you further if you may need a replacement bag. So sorry for the inconvenience. Kind Regards, Lauren

Posted 7 years ago

“Service was alright. I just wished there was returns details available on your website or in the delivery. It was shrewd in mystery and I had to pay for my own return. Beth was braw though.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we are improving our return system and now currently offer free returns to the UK. We hope to see you shopping again soon.

Posted 7 years ago

“I ordered a pair of socks 4 months ago, as far as I can remember they turned up quickly and the website seemed easy enough to use.”

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Posted 8 years ago

“Quick delivery but no double box on shoes. Only £30 Vans but still...”

Helpful Report

Posted 8 years ago

The Priory is rated 4.8 based on 796 reviews