The Priory Reviews

Name: The Priory
Rating: 4.78

4.8 Rating 796 Reviews

95 %

of reviewers recommend The Priory

Company Reviews

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Metrics

4.8

Based on 796 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

01262 228 285

Email:

info@thepriorymenswear.co.uk

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The Priory 5 star review on 2nd March 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of trainers from your site, they were due to arrive last friday 2/2/18 but they have yet to be delivered. I rang up and got a response straight away which was good but the individual said it should arrive in the next few days and that call was made on monday I believe. when should I expect them to come?”

Helpful Report

Posted 6 years ago

“I sent them a message a couple of times regarding an item I was interested in and never received a reply. After doing research elsewhere I decided to go ahead and purchase the item even though they had never responded (it was a sizing question). The item was indicated as being despatched immediately, which in reality meant two days after the order was placed. It took several days for their website to reflect any update on the shipment tracking #, again with no replies to email. I finally was able to contact them via Facebook where I was told someone would get back to me, which of course they never did. Once the tracking information was available it shows the carrier "processed" the package 6 days after it was indicated as shipped. For an international (to the US) package that had an estimated delivery date of December 20th, it has still not arrived (as of December 23rd) and without a status update for a while now looks like it will most certainly be delivered post Christmas. The price on the item was great, there were no shipping choices available (only one option) and the shipping service is poor at best with sadly terrible communication from the folks at the Priory.”

Helpful Report

Posted 6 years ago

“please contact me on mail filip@remunda.com, i need to check status of my parcel. if tracked - system said incorrect address what is not true. Your Tracking Number : RO642577847GB Shipping Address Filip Remunda Spalena 85/7, 11000 Praha 1, 11000 Czech Republic thank you very much! filip”

Helpful Report

Posted 6 years ago

“Delivery speed excellent but the hat i ordered was different to the one i had ordered from the pucture. The hat i ordered was grey with a blue bobble. The hat that had arrived was grey with a grey bobble also. I had searched for a great desl of time to find somewhere which had abailability of the grey hst with navy bobble so was very disappointed to open parcel and see colour of bobble.”

Helpful Report

Posted 6 years ago

Hi Alex, Really sorry about this, it looks like with our latest delivery we have received the grey bobble not our old stock of the navy bobble so do apologise. Would you like to return the one you have received for a full refund, we do offer free returns? Do let us know how we can help. Very sorry again for the inconvenience. Kind Regards, Lauren

Posted 6 years ago

“Haven't received my parcel and I haven't been given a delivery number so I can't check on my order”

Helpful Report

Posted 6 years ago

Hi, Very sorry about this. The delivery method selected is the free 48 standard which isn't a tracked service. Have you received your item now? If not do let us know so we can assist you further. Kind Regards, Lauren

Posted 6 years ago

“Fast delivery but still waiting on a reply regarding returning the item I purchased!!! The item has shrunk after being washed correctly.”

Helpful Report

Posted 7 years ago

Hi Sam, Thanks for your review. We have had the size large reserved for you after receiving your first message. We have sent you another email Hopefully you will have received this one. If you haven't do let us know. But do not worry we have the size large put aside for you. Very sorry for any inconvenience. Kind Regards, Lauren

Posted 7 years ago

“The shipping service is not the best shipping should treated with care I've received a totally destroyed box”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We are so sorry the box of the item has got damaged in transit. We are looking at improving our packaging methods as the business grows so can only apologise for the inconvenience. Thank you for accepting our partial refund for the damaged. So glad the shoes themselves are ok. Kind Regards, Lauren

Posted 7 years ago

The Priory is rated 4.8 based on 796 reviews