The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.69

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend The Supply Cache

4.7

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For some reason, the fire pants I ordered took 18 weeks to arrive (meaning I didn't have them for nearly all of the fire season). I'm not sure what the issue was as the pants were made about a 6 hour drive from my house (i.e., not overseas). The customer service wasn't bad, and the pants are nice, but I'm not sure I would order from The Supply Cache again.”

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Posted 5 years ago

“The Bullard lids I ordered are great and arrived in a timely manner. However I ordered a belt weather kit and phone case back in April, weather kit was broken and the phone case was for like a flip phone. Definitely not what was advertised”

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Posted 5 years ago

Hi Antonio, Did you contact customer service here about the belt weather kit? Also, our return policy allows for 30 days. There is no need to keep a case that didn't work out for you. We always modify descriptions if something seems off of misleading. Always contact customer service, especially if something arrives damaged.

Posted 5 years ago

“My package never arrived and was delivered to the wrong address filed a comp and never received a reply I spent five hundred dollars and never received my package”

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Posted 5 years ago

Hi Levi, We're sorry things have come to a poor review despite our efforts to help you. We re-routed your package to dispatch at your request. The package did arrive and we provided proof of delivery from UPS. Once a package arrives at its' destination, it is out of our hands as well as our carrier's hands.

Posted 5 years ago

“I am waiting for my order. I have 3 months waiting for my order.”

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Posted 5 years ago

Order delivered on 09/21/21.

Posted 5 years ago

“When my order finally came, it was great. It took over a month to get my order of one pack. The communication was lacking, saying they were getting a shipment “in the next few days”. I was told this three times before I push the issue and finally got my pack.”

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Posted 5 years ago

“Received order quickly. Glove description misleading”

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Posted 5 years ago

“Quality of clothes is fantastic, but I paid extra for priority mail. I thought it would be here. I have three brush fire fighters waiting for this much needed clothing. They are going to be transporting big equipment to the bootleg fire. Can't leave until clothing is here.”

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Posted 5 years ago

“Been wanting this tool every since I quit fighting forest fires it was my #1 tool I've ever used out of all the tools we use for fires except for my chainsaw. Didn't get the one I wanted from you guys i got a smaller version and different handle sure wish I could have gotten the true pro hoe you have 8 inch head with a true curve handle but this is what I have for now and I love it I've been waiting on this one , so stoked about it told all of my friends and wife oh just wait until I get this and I'll show you what it's all about and then some thanks for the tool it's my urban gardening tool you should see what I have done so far with it...”

The Supply Cache 3 star review on 16th May 2021

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Posted 5 years ago

“consideration. Still haven't received my order.”

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Posted 5 years ago

Hi Bryan, hand-made boots take time. We can always ship a portion of your order and wait for the backordered item. Item status should be clear at checkout and you do have the option at checkout to "ship ahead," splitting the shipment between what is in-stock and what is backordered.

Posted 5 years ago

“I have not received my product yet.”

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Posted 6 years ago

“Happy with the quick turnaround before I headed West on wildland fire duty.”

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Posted 6 years ago

The Supply Cache is rated 4.7 based on 1,225 reviews