The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.69

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend The Supply Cache

4.7

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The compass that I ordered stated it was in quadrants and when it came it was in 360 degrees. They charged shipping then I paid shipping to send it back. All because they changed a product without updating their website. They were slow to ship it out also.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful feedback. While our website's listed technical specifications were accurate for the compass delivered, we apologize for any confusion caused by the product image. You'll find it is updated now. For clarity on the shipping timeline, your order was processed and dispatched in two business days. Now that we have received your return, we have issued a full refund for both the item and your shipping costs to fully resolve this matter for you.

Posted 1 month ago

“Took 2 weeks to ship. No answer to requests on order status.”

Helpful Report

Posted 1 month ago

We apologize your order was delayed due to a popular out-of-stock item. Backordered items are displayed at checkout, and your order was shipped as soon as the item was back in stock. For future orders, please feel free to contact us directly through customerservice@supplycache.com or by calling 1-800-839-0821.

Posted 1 month ago

“Placed an order 4 days ago and paid extra for “priority”, yet it still hasn’t shipped yet. Very frustrating.”

Helpful Report

Posted 3 months ago

Joshua, Thank you for reaching out. We know shipping methods can be confusing. The shipping method that you chose was USPS Priority Mail. USPS Priority Mail is a standard, everyday shipping option. It shares the same delivery trucks, local mail carriers, and six-day delivery schedule as your regular daily mail. Upon Check out on our website the shipping choices do state the estimated delivery time in business days.

Posted 3 months ago

“I ordered two items and it took over 6 weeks to receive them. I had to call and inquire and they tild me it would be shipped in the next couple of days and that one of my items must have been on back order but there was no communication letting me know that. My purchase was over 500.00 and there was zero communication.”

Helpful Report

Posted 5 months ago

Doc Hill, Hi, thank you for your feedback. We understand your frustration with backordered items. At the time orders are placed, if we are out of stock from our manufacturer there is a message indicating that the item is being pre-ordered. Please feel free to reach out to customer service at customerservice@supplycache.com or 1-800-839-0821 and they will be able to assist you with backorder times and shipping estimates.

Posted 5 months ago

“Shipping takes forever and the sizes are generally incorrect necessatating a return .”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that you had issues with the sizing and delivery times of your order. The items that you ordered were new products, and as such, we had not received our full inventory. Looking at the notes in your order, Customer Service made you aware of the backorder times at the point of purchase. Customer service has reached out to you.

Posted 1 year ago

“Took 3 months just to get IRPG. Lame.”

Helpful Report

Posted 1 year ago

Ryan, The Incident Response Pocket Guide is updated to a new edition every few years. 2025 is a year that they underwent this revision. As was noted on the website, we were waiting for the new edition from the publisher.

Posted 1 year ago

“This store was unable to process a return due to incorrect card information for the full price of the item and its shipping cost. I was buying work supplies and was told to use a different card buy my organization after I had already made the purchase. They were not able to accommodate my needs and I ended up incurring $30 of personal shipping costs for a reason out of my control. Not a positive customer service experience.”

Helpful Report

Posted 1 year ago

We understand your disappointment about the shipping cost associated with your recent order and return. Our standard shipping cost is based on size of the item, value of the item, and shipping destination. Our return policy states, “Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on the part of The Supply Cache or due to product defect.” Please see our Return, Refund, and Warranty Policy if you have any further questions. https://www.supplycache.com/pages/return-refund-policy

Posted 1 year ago

“I think 🤔 in times like these, things are exspensive enough. Without people being charged return shipping and shipping!! Just bad business in my opinion. And not a good way to keep customers.”

Helpful Report

Posted 1 year ago

Huston, We understand your disappointment about the shipping cost associated with your recent order and return. Our standard shipping cost is based on size of the item, value of the item, and shipping destination. Our return policy states, “Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on the part of The Supply Cache or due to product defect.” Please see our Return, Refund, and Warranty Policy if you have any further questions. https://www.supplycache.com/pages/return-refund-policy

Posted 1 year ago

“I didn't get my license plate cover. Still waiting”

Helpful Report

Posted 2 years ago

Duane, Your order was shipped July 1st and USPS is holding the package at the Post office per your request. A customer service agent will reach out to you regarding this matter.

Posted 2 years ago

“Have not reciveed the pack age.”

Helpful Report

Posted 2 years ago

Scott, Tracking Shows that this order has been delivered to you. Customer service will reach out to you to assist you with the issue. If you have any questions or concerns you can reach us at 1-800-839-0821 or customerservice@supplycache.com

Posted 2 years ago

“We were shipped the wrong product with the correct shipping invoice inside. It said we received the Monster Cargo Bag but that was not what we received.”

Helpful Report

Posted 2 years ago

Karen, We are sorry for the inconvenience this has caused you. Customer service will be reaching out to you today to get the correct item to you. Thank you for letting us know about this error.

Posted 2 years ago

“I have only order one thing from this site that has been good. I hope this changes. Everything is either too expensive and trash or it’s just not on here. Amazon or your local wildland fire contractor will have way better stuff and will know the proper place to acquire good stuff without over spending or signing your life away.”

Helpful Report

Posted 2 years ago

We have read your review. We are having trouble understanding some of the details. Please contact our customer service at customerservice@supplycache.com.

Posted 2 years ago

“ordered over 3 weeks and still have not received my order !!”

Helpful Report

Posted 3 years ago

Mike, We apologize for the delay that the backordered items on your order caused. International orders can experience delays that are outside of the carrier and our control. If you have any further questions feel free to reach out to us at customerservice@supplycache.com or 1-800-839-0821.

Posted 3 years ago

“The product was ok, but I had to wait 3 months to get it.”

Helpful Report

Posted 3 years ago

James, We understand, and share your frustration with the backorder times caused by ongoing raw material shortages. We process and fill backorders in the order in which they are received as our stock replenishes. Thank you for your patience.

Posted 3 years ago

“Make your website so I can tell if things are back ordered or not. Don't charge a government credit card (or anybody's credit card), then not ship anything because one of the items was back ordered and won't be available until 4 months later. Were you really going to charge me, then hold onto everything for months and not even bother to tell me? I had to call to figure out what was going on.”

Helpful Report

Posted 3 years ago

Jeannette, We are truly sorry that your experience did not match your expectations. Our products do note when they are backordered by letting you know that you will be pre-ordering the item and that they are temporarily out of stock. Please see the link to the item that you ordered that is out of stock https://www.supplycache.com/products/tecasafe-plus-5-8-oz-trad-brush-shirt-yellow-crewboss?variant=18252888014937 We do realize that this messaging is overlooked on some occasions. We will use your feedback in our effort to make our website as user friendly as possible. If you have any more questions feel free to reach out to the team at customerservice@supplycache.com The Supply Cache Team

Posted 3 years ago

“The product did not work as specified.”

Helpful Report

Posted 4 years ago

“insoles were twice the price here than amazon your a rip off”

Helpful Report

Posted 4 years ago

“Owned them for a week and the heel is already falling off.”

Helpful Report

Posted 4 years ago

The Supply Cache offers products from many manufacturers. Each manufacturer determines their own warranty policy. It is the policy of The Supply Cache to follow each manufacturer’s warranty. We are happy to assist you with any warranty questions or processes. Please contact us at 1.800.839.0821 or customerservice@supplycache.com if you believe you have a Warranty claim. Our Customer service team will facilitate your Warranty Claim.

Posted 4 years ago

“Did not received all my order tried contacting you no response”

Helpful Report

Posted 4 years ago

David, I hope that our private communication with you has solved the problem to your satisfaction. The best way to contact the Supply Cache is via email at customerservice@supplycache.com or our toll-free number 1-800-839-0821. We are open Monday-Friday 8AM-5PM MST. After-hours calls and emails will be returned the next business day.

Posted 4 years ago

“Zero communication. Slow shipping.”

Helpful Report

Posted 4 years ago

Hello Moray. I apologize that you had a negative experience. We are reviewing our international shipping procedures to ensure our communications with international customers is thorough and informative. I have also reached out to you directly via email to get more information. Thank you for sharing your thoughts.

Posted 4 years ago

The Supply Cache is rated 4.7 based on 1,225 reviews