The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.70

4.7 Rating 918 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 918 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 28th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not reciveed the pack age.”

Helpful Report

Posted 3 months ago

Scott, Tracking Shows that this order has been delivered to you. Customer service will reach out to you to assist you with the issue. If you have any questions or concerns you can reach us at 1-800-839-0821 or customerservice@supplycache.com

Posted 3 months ago

“We were shipped the wrong product with the correct shipping invoice inside. It said we received the Monster Cargo Bag but that was not what we received.”

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Posted 3 months ago

Karen, We are sorry for the inconvenience this has caused you. Customer service will be reaching out to you today to get the correct item to you. Thank you for letting us know about this error.

Posted 3 months ago

“I have only order one thing from this site that has been good. I hope this changes. Everything is either too expensive and trash or it’s just not on here. Amazon or your local wildland fire contractor will have way better stuff and will know the proper place to acquire good stuff without over spending or signing your life away.”

Helpful Report

Posted 5 months ago

We have read your review. We are having trouble understanding some of the details. Please contact our customer service at customerservice@supplycache.com.

Posted 5 months ago

“ordered over 3 weeks and still have not received my order !!”

Helpful Report

Posted 7 months ago

Mike, We apologize for the delay that the backordered items on your order caused. International orders can experience delays that are outside of the carrier and our control. If you have any further questions feel free to reach out to us at customerservice@supplycache.com or 1-800-839-0821.

Posted 7 months ago

“The product was ok, but I had to wait 3 months to get it.”

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Posted 7 months ago

James, We understand, and share your frustration with the backorder times caused by ongoing raw material shortages. We process and fill backorders in the order in which they are received as our stock replenishes. Thank you for your patience.

Posted 7 months ago

“Make your website so I can tell if things are back ordered or not. Don't charge a government credit card (or anybody's credit card), then not ship anything because one of the items was back ordered and won't be available until 4 months later. Were you really going to charge me, then hold onto everything for months and not even bother to tell me? I had to call to figure out what was going on.”

Helpful Report

Posted 1 year ago

Jeannette, We are truly sorry that your experience did not match your expectations. Our products do note when they are backordered by letting you know that you will be pre-ordering the item and that they are temporarily out of stock. Please see the link to the item that you ordered that is out of stock https://www.supplycache.com/products/tecasafe-plus-5-8-oz-trad-brush-shirt-yellow-crewboss?variant=18252888014937 We do realize that this messaging is overlooked on some occasions. We will use your feedback in our effort to make our website as user friendly as possible. If you have any more questions feel free to reach out to the team at customerservice@supplycache.com The Supply Cache Team

Posted 1 year ago

“The product did not work as specified.”

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Posted 1 year ago

“insoles were twice the price here than amazon your a rip off”

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Posted 1 year ago

“Owned them for a week and the heel is already falling off.”

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Posted 1 year ago

The Supply Cache offers products from many manufacturers. Each manufacturer determines their own warranty policy. It is the policy of The Supply Cache to follow each manufacturer’s warranty. We are happy to assist you with any warranty questions or processes. Please contact us at 1.800.839.0821 or customerservice@supplycache.com if you believe you have a Warranty claim. Our Customer service team will facilitate your Warranty Claim.

Posted 1 year ago

“Did not received all my order tried contacting you no response”

Helpful Report

Posted 1 year ago

David, I hope that our private communication with you has solved the problem to your satisfaction. The best way to contact the Supply Cache is via email at customerservice@supplycache.com or our toll-free number 1-800-839-0821. We are open Monday-Friday 8AM-5PM MST. After-hours calls and emails will be returned the next business day.

Posted 1 year ago

“Zero communication. Slow shipping.”

Helpful Report

Posted 2 years ago

Hello Moray. I apologize that you had a negative experience. We are reviewing our international shipping procedures to ensure our communications with international customers is thorough and informative. I have also reached out to you directly via email to get more information. Thank you for sharing your thoughts.

Posted 2 years ago

“I ordered boots back in November. Still no shipping number. Got 3 different estimated date when they will receive them. Paid over 500.00 still nothing. We are 5 months almost 6 months down the road now. Still waiting on to receive information on shipping”

Helpful Report

Posted 2 years ago

Jaycee, I am sorry to hear about your negative experience. We take pride in providing exceptional customer service and will look into the issue you shared with us here. Thank you for bringing this to our attention. Your feedback helps us to improve the customer experience for you and future customers. I see that your customer service was able to provide you with tracking information and that you did receive your boots.

Posted 2 years ago

“Where is the rest of my orders? Fire season will end before I get them at this pace.”

Helpful Report

Posted 2 years ago

Hi Barry, We understand your frustration as we share the same frustration right now. Please contact customer service if you need to cancel anything. We've had the remaining few items on your order on active purchase orders that date as far back as March. Our apologies, TSC Staff

Posted 2 years ago

“You said you delivered my tent I haven't gotten it yet”

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Posted 2 years ago

Wesley confirmed receipt of his tent.

Posted 2 years ago

“I was ordered a wildland fire shirt size 2xl I received a shirt in a small size, and then had to pay shipping to send back the incorrect shirt.”

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Posted 2 years ago

Sorry Warren, you actually did order a small brush shirt. This would have been visible from checkout through order confirmation. Customer service did the correct thing, asking you to send the small so we could help with an exchange. If you would like a copy of your original order, you can request it. Otherwise please check your order confirmation, sent at the time you placed your order. This is often in a junk mail box if you are a gmail user or have opted out of our email communication.

Posted 2 years ago

“Return policy is a joke. Only new items can be returned. $200 pants that last less then 2 weeks should be refunded. Clearly poor quality and they know it.”

Helpful Report

Posted 2 years ago

Hi Kelsey, your pants are potentially under a manufacturer's warranty. That is the correct avenue to resolve an issue you've had with used pants. Please get in touch with customer service here @ TSC to start that process if you haven't already.

Posted 2 years ago

“My order was never shipped even though you received my payment of over 800$. I was told it was fraud protection issue from supply cache. I was never told about the issue until I called 2 weeks later. It really feels like supply cache was just trying to keep my money without sending any product. I will never be shopping there again until they prove they are an honest company”

Helpful Report

Posted 2 years ago

“Sent an inquiry about a specific pair of boots that showed were “in stock” but it did not indicate which sizes. Received an email back letting me know that specific size would be back in stock by a certain date to go ahead and order so as to have my order be a place holder. The supposed ship date came and went (well over a month) and decided to give it a few more days. No response from SC, so I sent an email asking about the status. Received a response that blamed supply from the manufacturer. After a brief exchange a day later I received another response stating that ONE pair was to be here but that they were not sure who ordered this specific pair of boots first. Me or another customer (how do you not know???) Being extremely frustrated at their poor inventory management I left the ultimatum at if this order doesn’t ship within 48 hours to just cancel my order. I never received a response, instead five days later my order was finally canceled and refunded and I got a what appeared to be an automated message stating that my order was canceled and my money was refunded. Thanks for leaving my high and dry! This is the third and last time I’ve had issues with orders from them, so of course I have to add the obligatory Supplycache will never receive any more of my business, nor referral. This experience was enough to ruin my further support for them for good.”

Helpful Report

Posted 2 years ago

Hello, after researching your request we located the customer service person you worked with as well as the email communication you two had. If you didn't receive responses, please whitelist @supplycache.com. We often get added to spam folders, which impedes customer service contact. We sincerely hope you give us another chance. Cheers, The Supply Cache Team.

Posted 2 years ago

“You shipped me the wrong boot. These are the hawthorn explorers. I ordered and paid for whites line scout lace to toe. These are an inferior quality boot”

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Posted 2 years ago

John, White's has always made this boot and are removing the Hathorn branding on their product. They do not have new boxes yet but these are genuine entry-level White's boots. If you want to upgrade, please look at the 400V series boot.

Posted 2 years ago

“Have not yet received what I ordered. Last thing on tracking was December 21 n then nothing.”

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Posted 3 years ago

The Supply Cache is rated 4.7 based on 918 reviews