The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.69

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend The Supply Cache

4.7

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices were good, shipping excellent, recommended seller for these tools”

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Posted 5 days ago

“Excellent products, just waited for this product for almost three months. I think it's only fair that your customers know an approximate wait time for out of stock items.”

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Posted 1 week ago

“The Supply Cache Customer service was so helpful! Tracy, Emmy, and Sonya are the best”

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Posted 1 week ago

“Didn’t expect the color u got but it was still goated sauce”

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Posted 1 month ago

“Always fast shipment. Great to have a local company in the state.”

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Posted 1 month ago

“I have ordered a lot of things from supply cache and everything is great”

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Posted 1 month ago

“The compass that I ordered stated it was in quadrants and when it came it was in 360 degrees. They charged shipping then I paid shipping to send it back. All because they changed a product without updating their website. They were slow to ship it out also.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful feedback. While our website's listed technical specifications were accurate for the compass delivered, we apologize for any confusion caused by the product image. You'll find it is updated now. For clarity on the shipping timeline, your order was processed and dispatched in two business days. Now that we have received your return, we have issued a full refund for both the item and your shipping costs to fully resolve this matter for you.

Posted 1 month ago

“sturdy tool for yard work”

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Posted 1 month ago

“I made two separate orders on the same day. My first purchase showed up within a week. I believe my 2nd purchase was on back order because it took quite a while to show up. But this was never communicated.”

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Posted 1 month ago

Thank you for your feedback, Joseph. We are glad your first order arrived timely. For backordered items, our site states "Pre-order Now and Receive Real-Time Shipping Updates" to keep you informed before purchasing. We are always working to refine our notifications to ensure you get clear updates every step of the way. We appreciate your patience and your business!

Posted 1 month ago

“Ordered from the catalog. Items arrived on time and are of 1st quality.”

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Posted 1 month ago

“Very fast shipping. Literally took less than two days to get here. Product was good. Only problem I had was trying to reach out via phonecall. No one answered. I was trying to do the tax-exempt process, but it seemed to automatically apply. Not sure. Other than that, pretty pleased.”

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Posted 1 month ago

“Took 2 weeks to ship. No answer to requests on order status.”

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Posted 1 month ago

We apologize your order was delayed due to a popular out-of-stock item. Backordered items are displayed at checkout, and your order was shipped as soon as the item was back in stock. For future orders, please feel free to contact us directly through customerservice@supplycache.com or by calling 1-800-839-0821.

Posted 1 month ago

“My company was in the need of some various flagging and once on your site, it was smooth sailing. I found what I was looking for and the process from order to receipt could not have gone smoother. I will definitely use Supply Cache as a resource for future needs.”

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Posted 1 month ago

“This was a short notice item for me. It was in stock, inexpensive, and was shipped and received quickly. I appreciate the quick turn around.”

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Posted 2 months ago

“Good products, the shipping rates seem far too high for lightweight and small items.”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We structure our checkout so that shipping fees are calculated entirely by the specific details of your order—including package weight, your location, and the delivery method you select. This ensures you have control over available shipping speeds and pricing options at checkout. We value your feedback and thank you for choosing us.

Posted 2 months ago

“Great customer service and fast shipping”

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Posted 2 months ago

“Customer service was great”

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Posted 2 months ago

“Supply Cache is a good company with good products that ship promptly.”

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Posted 2 months ago

“They moved my address for ne very last second which was very nice. Problem is one of the pants I bought have already had the zipper brake. They are extremely expensive to be broken on the first wear. I have not got home from my fire assignment yet so I have not looked in to the warranty yet.”

Helpful Report

Posted 2 months ago

Thanks Joseph, glad your package made it! We're sorry to hear about the zipper, but we stand behind our gear and want to make this right. Please email customerservice@supplycache.com with photos of the damage and the inside production tag or call us at 1-800-839-0821. Our team will guide you through the warranty process.

Posted 2 months ago

“Great product, comes fast, and great customer service”

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Posted 2 months ago

The Supply Cache is rated 4.7 based on 1,225 reviews