The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.69

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend The Supply Cache

4.7

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few months ago, I was tasked with ensuring our deployable assets were up to standard. This required meticulously reviewing the standards and developing a detailed list for approval. The process would have been exponentially slower without Melissa’s support. From the beginning, she demonstrated a positive attitude and a genuine willingness to ensure every detail was clearly lined out and accounted for. Her thoroughness and organization made it much easier for me to confidently present the order for approval. In addition to her attention to detail, Melissa was consistently responsive and proactive. When one item was shipped and likely damaged in transit, she handled the situation immediately. With just a single email, she coordinated the return and had a replacement product on its way without delay. Her efficiency and follow-through eliminated what could have been a time-consuming setback. Melissa truly takes her role as a customer service representative seriously. Her professionalism, positive demeanor, and commitment to getting things right make a meaningful difference. Thank you, Melissa, for making this such a smooth and straightforward process.”

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Posted 8 months ago

“I am 100% satisfied with my purchase. The vest for my radio (RP-1 Scout Radio Chest Harness, Coaxsher) is rugged and already been used on multiple wildland fires with no issues. My only complaint would be the shipping price, seemed a bit high to me. David”

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Posted 8 months ago

“Very quick to pack and ship out my order, arrived in time”

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Posted 8 months ago

“excellent being”

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Posted 8 months ago

“Ordering process was easy and fast. Customer service was FANTASTIC! A mistake was made on our end and before the end of the day your staff had noticed and emailed us to verify that the information and got the mistake fixed within 30 minutes of my reply that I had made a mistake. The service rep that emailed us is named Libby, and we cannot sing her praises enough. I had called before noticing Libby's email, and unfortunately I cannot remember the woman's name i spoke with on the phone, but she was absolutely fantastic as well. Thank you for being fantastic to work with, and having wonderful customer service reps that took absolutely magnificent care of us.”

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Posted 8 months ago

“It was a good experience, very helpful”

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Posted 8 months ago

“Very nice product selection Web searches can be a small challange Checking Out is a very difficult situation, your website refuses to have a billing address different from the shipping address, especially IF the billing address is a PO Box. very, very difficult to get the website to accept the notion of sending invoices.”

Helpful Report

Posted 8 months ago

Donald, Your online account is a billing terms account. For your protection, address changes involving billing accounts must be handled directly by our Finance team. This ensures your identity is verified and that your next invoice reaches the correct destination without being flagged as a security risk. Please feel free to reach out to customer service and they can assist you with any questions you have at 1-800-839-0821 or customerservice@supplycache.com

Posted 8 months ago

“I dinged 1 star for prices and payment options. Otherwise an outstanding source for WFF gear and PPE.”

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Posted 8 months ago

“Fast shipping and I am very happy with what I ordered.”

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Posted 9 months ago

“Awesome to work with and fast delivery”

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Posted 9 months ago

“I recieved a part in a timely manner the problem is its the wrong part, I part I have contacted customer service and it is being work on , Ill still be a custmer.”

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Posted 9 months ago

Richard, Thank you for your patience and loyalty. Customer service has reached out to you to make sure that you get the part that you need.

Posted 9 months ago

“Just as advertised and very prompt delivery service. Thank you.”

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Posted 10 months ago

“I always have a seamless experience with Supply Cache. Products I need, always in stock and great proces.”

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Posted 10 months ago

“Perfect Gloves. As described and made from quality material.”

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Posted 11 months ago

“Quick effective company to work with. My orders came in a timely manner.”

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Posted 11 months ago

“They always ship it fast and have quality products.”

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Posted 11 months ago

“Amazing! My only online shop for wildland fire equipment. Thank you all!”

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Posted 11 months ago

“The time of receiving a package is far too long. I’ve had to wait months for 1 item. Poor shipping management.”

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Posted 1 year ago

Hi Manuel, at the time orders are placed, if we are out of stock from our manufacturer there is a message indicating that the item is being pre-ordered. Please feel free to reach out to customer service at customerservice@supplycache.com or 1-800-839-0821 and they will be able to assist you with backorder times and shipping estimates.

Posted 11 months ago

“Good selection not cheap”

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Posted 1 year ago

“Quality products and rapid shipping.”

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Posted 1 year ago

The Supply Cache is rated 4.7 based on 1,225 reviews