The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.70

4.7 Rating 918 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 918 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 28th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waking on the refumd”

Helpful Report

Posted 3 months ago

Cynthia, Refunds are processed in 1 to 2 business days of the receipt of returned goods. At this time, we have not received your returned product. Once the product is received, we will refund your original method of payment within 1-2 business days. Thank you, and if you have any questions, please feel free to reach out to customer service at 1-800-839-0821 or customerservice@supplycache.com

Posted 3 months ago

“I have done business with Supply Cache for over 30 years and today was the first time that I wasn't pleased with their service. we ordered Crewboss pants 5 months ago and still have not received them. now they tell me its gonna be in late january till we get them. May have to shop somewhere else now, Ill let you know when we might get them. Chief Greasby”

Helpful Report

Posted 4 months ago

Thank you very much for your long term business. We understand and share your frustration with the backorder lead times caused by ongoing material shortages experienced by some of our suppliers. As we receive product from our suppliers, we process and fill backorders in the order in which they are received. Thank you for your patience.

Posted 4 months ago

“We didn't get our 1.5 in hose. True north pants are the lowest quality. The saw kit with Oregon files and wedges is no good. The belt weather kit broke before it was used.”

Helpful Report

Posted 7 months ago

We understand and share your frustration with the backorder times caused by ongoing raw material shortages. We process and fill backorders in the order in which they are received as our stock replenishes. Thank you for your patience. We welcome product feedback and if you would like to address the specific concerns about the products you mentioned feel free to reach out to us at customerservice@supplycache.com or 1-800-839-0821

Posted 7 months ago

“Zipper broke on my new bag other than that like the extra pocket”

Helpful Report

Posted 7 months ago

Raymond, Thank you for letting us know about the issue you had with the zipper on your duffle bag. The Supply Cache offers products from many manufacturers. Each manufacturer determines their own warranty policy. It is the policy of The Supply Cache to follow each manufacturer’s warranty. We are happy to assist you with any warranty questions or processes. If you believe you have a warranty claim, please contact us at 1.800.839.0821 or customerservice@supplycache.com . Our customer service team will facilitate your Warranty Claim

Posted 7 months ago

“Ordered a brush shirt from Canada a month ago, still waiting. Request for an ETA went unanswered, had to order a second one from another supplier. Bummer”

Helpful Report

Posted 9 months ago

Solomon, thank you for letting us know about your package delay. The Package shipped the next business day after your order. Customer service has started an investigation into this shipping issue. They will be contacting you to make sure your order is resolved to your satisfaction. Please note that the best way to contact us for any order questions including tracking info is to call us at 1-800-839-0821 M-F 8AM-5PM MST or email customerservice@supplycache.com.

Posted 9 months ago

“Not too pleased, haven't got it yet”

Helpful Report

Posted 1 year ago

Keith, This was shipped from us 3 weeks ago. I will have a customer service agent contact you to see what is going on with this shipment.

Posted 1 year ago

“The bag did not match the picture but I can still use it so it’s ok but it definitely is a different bad that I received in the mail”

Helpful Report

Posted 2 years ago

Jacob, Mystery Ranch has updated their Monster Truck Cargo bag. What you received is the updated version. The pictures on our website do now match what you received. We needed to update our photos once we received the bags in-house.

Posted 2 years ago

“The nomax is fine it’s the cheap buckel,I would like a refund.”

Helpful Report

Posted 2 years ago

William, Please contact our customer service team at 1-800-839-0821 or customerservice@supplycache.com and they will help you return the item you are dissatisfied with. We will refund or exchange any unused merchandise that is returned within 30 days of receipt. Merchandise must be in original product packing and in resalable condition. Thank you

Posted 2 years ago

“I received my order quickly which was awesome. I needed to exchange for a size correction, and they never emailed me back. They also failed to answer the phone twice when i called during business hours. I need a shipping number from them for this return - this is quite irritating.”

Helpful Report

Posted 2 years ago

“I wasn't notified when my purchases were put on backorder, this is but a small courtesy.”

Helpful Report

Posted 2 years ago

“I ordered the shift plus 900 cal spec mystery ranch line pack, a rouge hoe rhino hand tool, and some other little things, flagging, tshirt, bugz etc... SC sent the hand tool separate because the size weight and material I guess, the shipping was pretty good in my opinion. Both boxes came at the same time. They took about a week to get here. The small complaint I have is with the mystery ranch bag the fusee holder doesn’t fit the fusees in it. They are too long for the zipper compartment. So I don’t see why it’s called a “fuse compartment ”. Oh ya I forgot! The supply cache isn’t really that well supplied, like AT ALL I had to settle for what was basically my 3rd choice on the line pack and hand tool since all the packs, tools, pretty much EVERYTHING I wanted most of all is out of stock. So I had to settle for what I could get since fire season is coming up soon.”

Helpful Report

Posted 2 years ago

Hi Rosario, first of all thank you for an honest review. 2021 has buried us and our supply chain in roughly 2X the demand we had in 2020, which was a busy year for us despite the pandemic. As you can imagine we feel your pain since nobody plans on 100% growth year-over-year. The good news is we're constantly revising our orders, growing our stock levels, and pre-planning hard with our manufacturers to make sure we can satisfy everyone spring of 2022. You'll often find we are the last ones left with any fire gear to sell but that doesn't mean we're satisfied with being the last to go into backorder. Stay tuned.

Posted 2 years ago

“Online I purchased am item that showed in stock. The next day I was informed that it was not. I tried calling twice days later and never talked to a customer service person. The phone went to voice message. I’m hoping that this can be resolved.”

Helpful Report

Posted 2 years ago

Hi Scott, hopefully you left a message for customer service. Our business hours where staff is present are 8A-5P Mountain Time. We will get back to you ASAP if you left details.

Posted 2 years ago

“I’ve ordered items from the supply cache before with out incident in past years, this year when I placed orders this year that can’t seem to keep in contact to let you know that your order is delayed do you back stock, which I get it was a busy fire season but you should at least email the customer saying sorry we are waiting on back orders items so I don’t have to email you 2 months after wondering why I haven’t heard anything from your company, when I did email one of your reps said that you had everything in the order except for one item, my thought would have maybe seen about sending what you had them send the rest when available. I’m not sure if I will keep me business with you or not, that incident really had me torqued.”

Helpful Report

Posted 3 years ago

Hi Randall, Thank you for saying something. If you are able to give some more detail that would be great. I can email you directly with permission as well. A couple of things we ask in this scenario involve the items on the initial order confirmation. Out of stock is typically noted there. It is possible notifications are blocked by spam filter. You'd have to whitelist supplycache.com in that case. It is possible you bought the last of an item in a quantity greater than 1, which can cause the disconnect. We're currently working on a resolution for that. Thank you, Scott/ The Supply Cache

Posted 3 years ago

“SC, I never received my 70F Tripple hoe with fierglass handle. Someone must have stolen it. I need Mr. Romero to file a claim with UPs. Thanks, Steve”

Helpful Report

Posted 3 years ago

The Supply Cache is rated 4.7 based on 918 reviews