The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.71

4.7 Rating 1,086 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 1,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As far as the materials go, everything was fine I bought Nomax pants for screen… Fair price took a week or so to get them but here’s a deal.- the pants are a little small. I could use a little extra room. I wanted to return them, but I was told that I would have a restocking fee freight to them and freight back which at 15% for $300 pants was $45 just for restocking and freight was gonna cost me another $12 each way so that’s $24. So honestly, even though they do say you can return merchandise it’s gonna be pricey so I actually had to take them to someone that I paid another $28 to open up a little bit”

Helpful Report

Posted 4 days ago

“Service is great, I'd like to see a place for PO number on your site so I can distinguish who's order is who's please.”

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Posted 3 months ago

Brian, There is a spot in the checkout process to add an order note. This is where you would add your PO, name or any other notes you would need to tell which order belongs to whom.

Posted 3 months ago

“I was dissapointed that the product did not include a mixing stick and cord/putty to prevent the product from leaking out.”

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Posted 10 months ago

“This would be 5 stars if we can get anywhere on the invoice or confirmation where we can put our own PO # so we can tell on multiple orders which is which or who's is who's. Even just a "notes" spot??”

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Posted 1 year ago

Brian, thank you for your feedback. Please see the picture that is attached as this would be a spot that will work for you to add PO numbers or other notes. The Supply Cache

Posted 1 year ago

“They have mnay items we use.”

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Posted 1 year ago

“Products are excellent. Prices are fair but shipping is slow and tracking of packages requires you to download a 3rd party app. I would like shopping from the supply cache a lot better if I just received a confirmation email with a link to the tracking like most other online retailers.”

Helpful Report

Posted 1 year ago

Scott, Thank you for letting us know about your negative experience with the tracking of your order. We will investigate the tracking issue and resolve so future order tracking is more convenient.

Posted 1 year ago

“Did not realize I had to hire a broker to get across border into Canada. After talking to supply cache l realize it was my mistake. Thank you for getting back to me.”

Helpful Report

Posted 1 year ago

For future order reference orders that are shipping outside of the United States may be subject to taxes and duties. Those taxes and duties can be prepaid upon checkout. If a customer opts out of paying the taxes and duties, they will be due upon receipt of the package.

Posted 1 year ago

“I ordered a Dual Radio Chest Harness, Gen 2 and was very disappointed that the cell phone pocket was too small for my medium-sized iPhone 12 Max in a Pelican case. I sent an email to customer service and never received any response.”

Helpful Report

Posted 1 year ago

Dear David, We are sorry to hear that this item did not meet your expectations. Unfortunately, after a thorough search it seems we never received your email. We make our best effort to respond to all customer service emails within one business day. If you do not hear from us within 1 business day, feel free to call our customer service at 1-800-839-0821 M-F 8AM-5PM MST. A customer service representative will reach out to you to get the item returned or exchanged.

Posted 1 year ago

“I purchased a medium Wildland shirt and found it was too big. I just tried it on and packaged it up, for a return. I received a notice that the shirt was dirty! The pictures were inconclusive. I will NOT buy from your company because the shirt was NOT dirty.”

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Posted 2 years ago

“Everything was shipped in a timely manner, but I bought $500 worth of gear and still had to pay shipping. I got the gear I needed, but I’m not used to paying for shipping when ordering so much stuff.”

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Posted 2 years ago

“I was not aware I was going to be charged freight on my order. I was under the impression that if my order was over a certain amount, freight was free. The purchasing process was not clear.”

Helpful Report

Posted 2 years ago

“Super fast reply on my emails. But no shipping update or update on the items in stock or when they come back. Only after asking I got the informations”

Helpful Report

Posted 3 years ago

Felix, It looks like we updated you on the backorder time of the item on your order that was holding up the shipping via email on 5/17. As the email stated the item was expected on 5/31, it came in sooner and your order shipped on 5/18. Please contact customer service at customerservice@supplycache.com and they will be able to provide you with tracking info.

Posted 3 years ago

“Unfortunately, I can't review my order. It was lost before it got to me. I have worked with the postal workers to find the package but it was not found.”

Helpful Report

Posted 3 years ago

Gwenda, We have sent you a replacement pair of gloves to your shipping address. They are set to arrive 2/21. In the future please reach out to us if a shipment does not arrive as we can work with UPS to find your package. Thanks and hope the gloves work for your daughter.

Posted 3 years ago

“The order was easy and got my product in a timely manner. I haven’t had the chance to use the product yet.”

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Posted 3 years ago

“For some reason, the fire pants I ordered took 18 weeks to arrive (meaning I didn't have them for nearly all of the fire season). I'm not sure what the issue was as the pants were made about a 6 hour drive from my house (i.e., not overseas). The customer service wasn't bad, and the pants are nice, but I'm not sure I would order from The Supply Cache again.”

Helpful Report

Posted 3 years ago

“The Bullard lids I ordered are great and arrived in a timely manner. However I ordered a belt weather kit and phone case back in April, weather kit was broken and the phone case was for like a flip phone. Definitely not what was advertised”

Helpful Report

Posted 3 years ago

Hi Antonio, Did you contact customer service here about the belt weather kit? Also, our return policy allows for 30 days. There is no need to keep a case that didn't work out for you. We always modify descriptions if something seems off of misleading. Always contact customer service, especially if something arrives damaged.

Posted 3 years ago

“My package never arrived and was delivered to the wrong address filed a comp and never received a reply I spent five hundred dollars and never received my package”

Helpful Report

Posted 3 years ago

Hi Levi, We're sorry things have come to a poor review despite our efforts to help you. We re-routed your package to dispatch at your request. The package did arrive and we provided proof of delivery from UPS. Once a package arrives at its' destination, it is out of our hands as well as our carrier's hands.

Posted 3 years ago

“I am waiting for my order. I have 3 months waiting for my order.”

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Posted 3 years ago

Order delivered on 09/21/21.

Posted 3 years ago

“When my order finally came, it was great. It took over a month to get my order of one pack. The communication was lacking, saying they were getting a shipment “in the next few days”. I was told this three times before I push the issue and finally got my pack.”

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Posted 3 years ago

“Received order quickly. Glove description misleading”

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Posted 3 years ago

The Supply Cache is rated 4.7 based on 1,086 reviews