The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.69

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend The Supply Cache

4.7

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

Write Your review

Tell us how The Supply Cache made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Supply Cache 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made two separate orders on the same day. My first purchase showed up within a week. I believe my 2nd purchase was on back order because it took quite a while to show up. But this was never communicated.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Joseph. We are glad your first order arrived timely. For backordered items, our site states "Pre-order Now and Receive Real-Time Shipping Updates" to keep you informed before purchasing. We are always working to refine our notifications to ensure you get clear updates every step of the way. We appreciate your patience and your business!

Posted 1 month ago

“Good products, the shipping rates seem far too high for lightweight and small items.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We structure our checkout so that shipping fees are calculated entirely by the specific details of your order—including package weight, your location, and the delivery method you select. This ensures you have control over available shipping speeds and pricing options at checkout. We value your feedback and thank you for choosing us.

Posted 2 months ago

“They moved my address for ne very last second which was very nice. Problem is one of the pants I bought have already had the zipper brake. They are extremely expensive to be broken on the first wear. I have not got home from my fire assignment yet so I have not looked in to the warranty yet.”

Helpful Report

Posted 2 months ago

Thanks Joseph, glad your package made it! We're sorry to hear about the zipper, but we stand behind our gear and want to make this right. Please email customerservice@supplycache.com with photos of the damage and the inside production tag or call us at 1-800-839-0821. Our team will guide you through the warranty process.

Posted 2 months ago

“The order took several days to actually ship. I got lucky and received it just before driving across the country. I understand it’s busy when the season gets going and I like supply cache, but the delay could have been very problematic.”

Helpful Report

Posted 3 months ago

“Very nice product selection Web searches can be a small challange Checking Out is a very difficult situation, your website refuses to have a billing address different from the shipping address, especially IF the billing address is a PO Box. very, very difficult to get the website to accept the notion of sending invoices.”

Helpful Report

Posted 8 months ago

Donald, Your online account is a billing terms account. For your protection, address changes involving billing accounts must be handled directly by our Finance team. This ensures your identity is verified and that your next invoice reaches the correct destination without being flagged as a security risk. Please feel free to reach out to customer service and they can assist you with any questions you have at 1-800-839-0821 or customerservice@supplycache.com

Posted 8 months ago

“I recieved a part in a timely manner the problem is its the wrong part, I part I have contacted customer service and it is being work on , Ill still be a custmer.”

Helpful Report

Posted 9 months ago

Richard, Thank you for your patience and loyalty. Customer service has reached out to you to make sure that you get the part that you need.

Posted 9 months ago

“As far as the materials go, everything was fine I bought Nomax pants for screen… Fair price took a week or so to get them but here’s a deal.- the pants are a little small. I could use a little extra room. I wanted to return them, but I was told that I would have a restocking fee freight to them and freight back which at 15% for $300 pants was $45 just for restocking and freight was gonna cost me another $12 each way so that’s $24. So honestly, even though they do say you can return merchandise it’s gonna be pricey so I actually had to take them to someone that I paid another $28 to open up a little bit”

Helpful Report

Posted 1 year ago

There appears to be a misunderstanding of the circumstances of your return. We do not charge a restocking fee on returns/exchanges. Please see our Return/Refund/Exchange Policy and feel free to reach out if you have any questions. 1-800-839-0821 customer.service@supplycache.com https://www.supplycache.com/pages/return-refund-policy

Posted 1 year ago

“Service is great, I'd like to see a place for PO number on your site so I can distinguish who's order is who's please.”

Helpful Report

Posted 1 year ago

Brian, There is a spot in the checkout process to add an order note. This is where you would add your PO, name or any other notes you would need to tell which order belongs to whom.

Posted 1 year ago

“I was dissapointed that the product did not include a mixing stick and cord/putty to prevent the product from leaking out.”

Helpful Report

Posted 2 years ago

“This would be 5 stars if we can get anywhere on the invoice or confirmation where we can put our own PO # so we can tell on multiple orders which is which or who's is who's. Even just a "notes" spot??”

Helpful Report

Posted 2 years ago

Brian, thank you for your feedback. Please see the picture that is attached as this would be a spot that will work for you to add PO numbers or other notes. The Supply Cache

Posted 2 years ago

“They have mnay items we use.”

Helpful Report

Posted 2 years ago

“Products are excellent. Prices are fair but shipping is slow and tracking of packages requires you to download a 3rd party app. I would like shopping from the supply cache a lot better if I just received a confirmation email with a link to the tracking like most other online retailers.”

Helpful Report

Posted 2 years ago

Scott, Thank you for letting us know about your negative experience with the tracking of your order. We will investigate the tracking issue and resolve so future order tracking is more convenient.

Posted 2 years ago

“Did not realize I had to hire a broker to get across border into Canada. After talking to supply cache l realize it was my mistake. Thank you for getting back to me.”

Helpful Report

Posted 3 years ago

For future order reference orders that are shipping outside of the United States may be subject to taxes and duties. Those taxes and duties can be prepaid upon checkout. If a customer opts out of paying the taxes and duties, they will be due upon receipt of the package.

Posted 3 years ago

“I ordered a Dual Radio Chest Harness, Gen 2 and was very disappointed that the cell phone pocket was too small for my medium-sized iPhone 12 Max in a Pelican case. I sent an email to customer service and never received any response.”

Helpful Report

Posted 3 years ago

Dear David, We are sorry to hear that this item did not meet your expectations. Unfortunately, after a thorough search it seems we never received your email. We make our best effort to respond to all customer service emails within one business day. If you do not hear from us within 1 business day, feel free to call our customer service at 1-800-839-0821 M-F 8AM-5PM MST. A customer service representative will reach out to you to get the item returned or exchanged.

Posted 3 years ago

“I purchased a medium Wildland shirt and found it was too big. I just tried it on and packaged it up, for a return. I received a notice that the shirt was dirty! The pictures were inconclusive. I will NOT buy from your company because the shirt was NOT dirty.”

Helpful Report

Posted 3 years ago

“Everything was shipped in a timely manner, but I bought $500 worth of gear and still had to pay shipping. I got the gear I needed, but I’m not used to paying for shipping when ordering so much stuff.”

Helpful Report

Posted 3 years ago

“I was not aware I was going to be charged freight on my order. I was under the impression that if my order was over a certain amount, freight was free. The purchasing process was not clear.”

Helpful Report

Posted 4 years ago

“Super fast reply on my emails. But no shipping update or update on the items in stock or when they come back. Only after asking I got the informations”

Helpful Report

Posted 4 years ago

Felix, It looks like we updated you on the backorder time of the item on your order that was holding up the shipping via email on 5/17. As the email stated the item was expected on 5/31, it came in sooner and your order shipped on 5/18. Please contact customer service at customerservice@supplycache.com and they will be able to provide you with tracking info.

Posted 4 years ago

“Unfortunately, I can't review my order. It was lost before it got to me. I have worked with the postal workers to find the package but it was not found.”

Helpful Report

Posted 4 years ago

Gwenda, We have sent you a replacement pair of gloves to your shipping address. They are set to arrive 2/21. In the future please reach out to us if a shipment does not arrive as we can work with UPS to find your package. Thanks and hope the gloves work for your daughter.

Posted 4 years ago

“The order was easy and got my product in a timely manner. I haven’t had the chance to use the product yet.”

Helpful Report

Posted 4 years ago

The Supply Cache is rated 4.7 based on 1,225 reviews