The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.71

4.7 Rating 1,082 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 1,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally setting up our intity as tax free is a hassle, whoever I spoke with at supply cache made it simple and easy! Easist process ive ever participated in! The product showed up on time and is good quality and ready to work.”

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Posted 1 month ago

“Excellent site for unusual tools. I found what I was looking for at a reasonable price. The quality of the hoe is exceptional. Very heavy metal and wonderfully smooth and strong handle. It will easily perform the work I need to accomplish. Delivery was quick and item was packed well. Will definately look to this site the next time I need an unusual tool.”

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Posted 1 month ago

“Really happy with the gear I’ve purchased only thing is if you use shop it doesn’t give you a estimated time frame until your package is already being shipped, just a little bummer since you have no idea when your stuff will enter the shipping but nothing crazy.”

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Posted 1 month ago

“Stoked I got what I ordered quick & easy for upcoming season”

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Posted 2 months ago

“The Supply Cache has always provided a good web site with excellent selection and products. I recently purchased a red fill brim helmet for one of my officers and it was here before the end of the week. Well done earlk”

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Posted 2 months ago

Earl, Thank you for the review! The Supply Cache believes that investing in inventory allows us to be a best-in-industry stocking-dealer for many of our manufacturers, and as a result, 95%+ of our orders ship next day. It is what our customers expect. We receive multiple reviews commending our fast shipping and comments like we could not find it anywhere, but The Supply Cache had it.

Posted 2 months ago

“Very satisfied ! Order shipped to me fast !”

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Posted 2 months ago

“Fit as described and very well made !”

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Posted 2 months ago

“Great customer service. I've never experienced any but fast shipping.”

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Posted 2 months ago

“Clear what is stock and got here fast.”

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Posted 2 months ago

“This store was unable to process a return due to incorrect card information for the full price of the item and its shipping cost. I was buying work supplies and was told to use a different card buy my organization after I had already made the purchase. They were not able to accommodate my needs and I ended up incurring $30 of personal shipping costs for a reason out of my control. Not a positive customer service experience.”

Helpful Report

Posted 2 months ago

We understand your disappointment about the shipping cost associated with your recent order and return. Our standard shipping cost is based on size of the item, value of the item, and shipping destination. Our return policy states, “Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on the part of The Supply Cache or due to product defect.” Please see our Return, Refund, and Warranty Policy if you have any further questions. https://www.supplycache.com/pages/return-refund-policy

Posted 2 months ago

“Very quick service and exactly what i ordered!”

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Posted 2 months ago

“Great price and fast shipping.”

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Posted 2 months ago

“Service is great, I'd like to see a place for PO number on your site so I can distinguish who's order is who's please.”

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Posted 2 months ago

Brian, There is a spot in the checkout process to add an order note. This is where you would add your PO, name or any other notes you would need to tell which order belongs to whom.

Posted 2 months ago

“Good day Ordering was excellent but tracking my package and updating tracking were lacking in both respects.”

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Posted 2 months ago

Wayne, Three emails were sent to the email that you provided upon ordering. A shipping notification, an out for delivery email and a delivery notification. Each of those emails contained your USPS tracking number. Please check your SPAM or junk folder as the computer generated emails sometimes end up there.

Posted 2 months ago

“As a wildland firefighter it's good to find quality products for reasonable prices.”

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Posted 3 months ago

“My hoe came in two days and the packaging was extremely well done. I am very impressed.”

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Posted 3 months ago

“Good price on products fast delivery”

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Posted 3 months ago

“Geat selection seems adequate and prices are fair and acceptable.”

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Posted 3 months ago

“I was a professional Firefighter for 33 yrs. Supply Cache had the components I needed for my home WUI kit. Everything I ordered was in stock, high quality, and delivered very quickly. I placed an order for some other items from another company (to save a few dollars) and was told 4-6 wks out and still have not received them. I will order from Supply Cache only going forward.”

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Posted 3 months ago

“Very satisfying with the product.”

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Posted 3 months ago

The Supply Cache is rated 4.7 based on 1,082 reviews