The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.69

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend The Supply Cache

4.7

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered boots back in November. Still no shipping number. Got 3 different estimated date when they will receive them. Paid over 500.00 still nothing. We are 5 months almost 6 months down the road now. Still waiting on to receive information on shipping”

Helpful Report

Posted 4 years ago

Jaycee, I am sorry to hear about your negative experience. We take pride in providing exceptional customer service and will look into the issue you shared with us here. Thank you for bringing this to our attention. Your feedback helps us to improve the customer experience for you and future customers. I see that your customer service was able to provide you with tracking information and that you did receive your boots.

Posted 4 years ago

“Where is the rest of my orders? Fire season will end before I get them at this pace.”

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Posted 5 years ago

Hi Barry, We understand your frustration as we share the same frustration right now. Please contact customer service if you need to cancel anything. We've had the remaining few items on your order on active purchase orders that date as far back as March. Our apologies, TSC Staff

Posted 5 years ago

“You said you delivered my tent I haven't gotten it yet”

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Posted 5 years ago

Wesley confirmed receipt of his tent.

Posted 5 years ago

“I was ordered a wildland fire shirt size 2xl I received a shirt in a small size, and then had to pay shipping to send back the incorrect shirt.”

Helpful Report

Posted 5 years ago

Sorry Warren, you actually did order a small brush shirt. This would have been visible from checkout through order confirmation. Customer service did the correct thing, asking you to send the small so we could help with an exchange. If you would like a copy of your original order, you can request it. Otherwise please check your order confirmation, sent at the time you placed your order. This is often in a junk mail box if you are a gmail user or have opted out of our email communication.

Posted 5 years ago

“Return policy is a joke. Only new items can be returned. $200 pants that last less then 2 weeks should be refunded. Clearly poor quality and they know it.”

Helpful Report

Posted 5 years ago

Hi Kelsey, your pants are potentially under a manufacturer's warranty. That is the correct avenue to resolve an issue you've had with used pants. Please get in touch with customer service here @ TSC to start that process if you haven't already.

Posted 5 years ago

“My order was never shipped even though you received my payment of over 800$. I was told it was fraud protection issue from supply cache. I was never told about the issue until I called 2 weeks later. It really feels like supply cache was just trying to keep my money without sending any product. I will never be shopping there again until they prove they are an honest company”

Helpful Report

Posted 5 years ago

“Sent an inquiry about a specific pair of boots that showed were “in stock” but it did not indicate which sizes. Received an email back letting me know that specific size would be back in stock by a certain date to go ahead and order so as to have my order be a place holder. The supposed ship date came and went (well over a month) and decided to give it a few more days. No response from SC, so I sent an email asking about the status. Received a response that blamed supply from the manufacturer. After a brief exchange a day later I received another response stating that ONE pair was to be here but that they were not sure who ordered this specific pair of boots first. Me or another customer (how do you not know???) Being extremely frustrated at their poor inventory management I left the ultimatum at if this order doesn’t ship within 48 hours to just cancel my order. I never received a response, instead five days later my order was finally canceled and refunded and I got a what appeared to be an automated message stating that my order was canceled and my money was refunded. Thanks for leaving my high and dry! This is the third and last time I’ve had issues with orders from them, so of course I have to add the obligatory Supplycache will never receive any more of my business, nor referral. This experience was enough to ruin my further support for them for good.”

Helpful Report

Posted 5 years ago

Hello, after researching your request we located the customer service person you worked with as well as the email communication you two had. If you didn't receive responses, please whitelist @supplycache.com. We often get added to spam folders, which impedes customer service contact. We sincerely hope you give us another chance. Cheers, The Supply Cache Team.

Posted 5 years ago

“You shipped me the wrong boot. These are the hawthorn explorers. I ordered and paid for whites line scout lace to toe. These are an inferior quality boot”

Helpful Report

Posted 5 years ago

John, White's has always made this boot and are removing the Hathorn branding on their product. They do not have new boxes yet but these are genuine entry-level White's boots. If you want to upgrade, please look at the 400V series boot.

Posted 5 years ago

“Have not yet received what I ordered. Last thing on tracking was December 21 n then nothing.”

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Posted 5 years ago

“There was a problem with the timely shipping of my item. It was 7 days from the time of label creation until the item reached the US Post Office at their shipping location. Their staff refused to answer my clear and direct question on the shipping, gave me demonstrable wrong information twice and the upper level employee I dealt with was arrogant and non responsive. The USPS service was adequate once they received the package. The problem was with Supply Cache. Additionally, their shipping charges were inordinately high as was the item pricing. I should have shopped more carefully to begin with. If you have other alternatives I would recommend you use them rather than Supply Cache.”

Helpful Report

Posted 5 years ago

TSC's final response is: Mr. Hagstrom-While we understand your frustration with the Postal Service , our company processed and shipped your order on the next business day and shipped it using the method you chose. (Priority Mail $5.95) Your disappointment is with the Postal Service. We are happy to hear your product arrived and will consider this issue resolved and closed.

Posted 5 years ago

“I highly suggest that you INCLUDE the Carbide Cutter when you market Timberline's chain saw sharpener! It's a nasty trick that you subject your prospective patrons to - flashing a lower price, but not adequately illustrating that a key component is not included. Like buying a vehicle when the ignition key isn't included. NEVER Again!!!!”

Helpful Report

Posted 5 years ago

Hi John, we wanted to reach out. Because there are so many different types of chain, we have a large warning on our TImberline sharpener page to pick the carbide appropriate for your application. We are sorry you missed it but we're leaving your review up in case it helps someone else.

Posted 5 years ago

“Received a Garmin GPS which was defective. They would not allow me to return it. They said it was a final sale because it was a dislcontinued model. There was no mention of that on the advertisement. Very poor customer service. I will never purchase from this company again.”

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Posted 6 years ago

The Supply Cache is rated 4.7 based on 1,225 reviews