The Tech Den Reviews

Name: The Tech Den
Address: 28, Piper Street, Caboolture
Rating: 4.85

4.9 Rating 3,010 Reviews

96 %

of reviewers recommend The Tech Den

4.9

Based on 3,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Tech Den 5 star review on 29th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good and pricing OK. Cost for delivery was very high and not at all commensurate with the items purchased.”

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Posted 1 year ago

“Was a hassle to get a replacement air pump, also made worse that there were no replacement diaphragms now for 5 months (not Techdens issue)”

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Posted 2 years ago

“No happy with Red Sea rdo unit , only works in salt water aquarium Nothing on your website or on box to worn you of this Rang you guys for help and I was told to take it up with Red Sea themselves Not happy Tech Den”

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Posted 2 years ago

“Hadn't arrived”

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Posted 2 years ago

“Good stock great variety of items needed for an aquarium setup but saying that service has a bit to be desired as some staff help you while others don't even look sideways at you for fear of having to help”

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Posted 2 years ago

“Friendly staff but was standing around a long time waiting for service”

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Posted 2 years ago

“The checkout is terrible takes way too long to get through.Half the time you don't get asked if your a member.”

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Posted 2 years ago

“Fish variety is poor, a lot of the fish foods I use are out of stock, and the same aquaone twin air pump was out old stock yet again.”

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Posted 2 years ago

“I would love to write a review on the light I purchased but unfortunately it's been over a week since I made my purchase on the 6th and still haven't received anything. I live in Redbank Plains Ipswich. I don't understand why it is taking so long to receive my purchase but when I finally do I would love to leave a better review.”

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Posted 2 years ago

“Ordinarily you guys are great, and I understand that with your big move these are extenuating circumstances, however I ordered two tissue cultures ( hair grass ), one was fine, the other however was virtually dead and could not be used, in my opinion it shouldn’t of been sent out… As I stated earlier you guys are normally so reliable, and I will continue to deal with The Tech Den Kind Regards Neil Hall”

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Posted 2 years ago

“PLEASE stop using Aramex/Fastway. Parcel lost in transit. Even within the same region, they managed to have it lost in transit - no update in tracker after pickup.”

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Posted 2 years ago

“struggling with shipping time, roughly 2 weeks is tough :(”

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Posted 2 years ago

“Good prices but slow shipping”

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Posted 2 years ago

“I was a not happy having to send ID confirmation even though I am a past customer. The shipment was sent signature only aven though I have arranged with Aus Post to leave if not home. As I have a disability I struggle to get to the PO to collect. It should be my choice if I want it left at the door! Not sure if I'd purchase from them again!”

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Posted 3 years ago

“I really wanted to get a couple more Angel Fish for my 4' tank,& has my eyes on some medium sized ones. The sales person made me feel like I shouldn't, after I told her I have a 4ft tank, so I ended up not getting them (only the smaller ones I'd already chosen). It did annoy me a bit. She was unaware I have a 2nd tank ready to set up, & I intended eventually moving some of my fish across to it once the bio cycle is suitable.”

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Posted 3 years ago

“Package still hasn't arrived. Although that isn't the Tech Den's fault, that's on Australia post”

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Posted 3 years ago

“Was told that I am not receiving my discount for being a member of the online forum and wasn't told about it before this”

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Posted 3 years ago

“Excellent customer service and prompt delivery. Stock avialability and price range are two areas that need attention.”

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Posted 3 years ago

“Young lady that served me was very helpful and she is valuable member of your team. Was not able to get what I needed that’s a downer for your store”

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Posted 3 years ago

“I paid for my product online and was all very simple and got a phone call to confirm my purchase. However I live an hour away from the store and got my partner to go pick up my order while I was at work. She returned and only then did we realise we received the wrong item. Simple error but quite annoying being such a distance away.”

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Posted 3 years ago

The Tech Den is rated 4.9 based on 3,010 reviews