The Tech Den Reviews

Name: The Tech Den
Address: 28, Piper Street, Caboolture
Rating: 4.85

4.9 Rating 3,415 Reviews

96 %

of reviewers recommend The Tech Den

4.9

Based on 3,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Tech Den 5 star review on 20th December 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff member that I dealt with wasn’t very knowledgeable and had to wait for someone with more knowledge to attend. Otherwise all staff very friendly and kind.”

Helpful Report

Posted 2 years ago

“The strombus nails were overly price I was made aware of after purchasing them I could buy them elsewhere for $15 each. I am disappointed and will consider purchasing livestock elsewhere. The customer service was excellent. Good job Tom”

Helpful Report

Posted 2 years ago

“The magnets aren't very strong, service was good”

Helpful Report

Posted 2 years ago

“To be honest I left a little disappointed with the whole experience first items were cancelled and refunded I assume due to stock issues which means that I need to reorder and pay for postage I tried to buy all the items at once to save on postage Now the postage has been delayed so I now have to buy some food locally to see me though till the shipment arrives Overall I know there only small things but I still feel disappointed with the whole experience”

Helpful Report

Posted 2 years ago

“The UV lamp assembly was dispatched and received promptly, but was very expensive!”

Helpful Report

Posted 2 years ago

“I don't like having to sign for parcels.”

Helpful Report

Posted 2 years ago

“I have a couple of issues I would like to bring to your attention: 1. Whenever I have been to your aquarium, there has never been enough staff on hand, but I must say those with whom I have dealt have always been very helpful and knowledgeable, but you really do need to take the pressure off them, by having more available and the experience for clients is then more pleasurable and more likely to lead to clients buying more. Otherwise, if there is anything one may need that is aquarium-related, then I'm sure you have it. 2. A bit more signage as to where stock is located would also be helpful.”

Helpful Report

Posted 2 years ago

“Hi. I ordered the sea chem prime with slime coat added and I only received the the prime.. if I ordered the normal one I would have got the 1000ml as it was cheaper. The order does say with slime coat, I also rang to confirm the order. My contact is 0419900509”

Helpful Report

Posted 2 years ago

“Service was good and pricing OK. Cost for delivery was very high and not at all commensurate with the items purchased.”

Helpful Report

Posted 2 years ago

“Was a hassle to get a replacement air pump, also made worse that there were no replacement diaphragms now for 5 months (not Techdens issue)”

Helpful Report

Posted 2 years ago

“No happy with Red Sea rdo unit , only works in salt water aquarium Nothing on your website or on box to worn you of this Rang you guys for help and I was told to take it up with Red Sea themselves Not happy Tech Den”

Helpful Report

Posted 2 years ago

“Hadn't arrived”

Helpful Report

Posted 2 years ago

“Good stock great variety of items needed for an aquarium setup but saying that service has a bit to be desired as some staff help you while others don't even look sideways at you for fear of having to help”

Helpful Report

Posted 3 years ago

“Friendly staff but was standing around a long time waiting for service”

Helpful Report

Posted 3 years ago

“The checkout is terrible takes way too long to get through.Half the time you don't get asked if your a member.”

Helpful Report

Posted 3 years ago

“Fish variety is poor, a lot of the fish foods I use are out of stock, and the same aquaone twin air pump was out old stock yet again.”

Helpful Report

Posted 3 years ago

“I would love to write a review on the light I purchased but unfortunately it's been over a week since I made my purchase on the 6th and still haven't received anything. I live in Redbank Plains Ipswich. I don't understand why it is taking so long to receive my purchase but when I finally do I would love to leave a better review.”

Helpful Report

Posted 3 years ago

“Ordinarily you guys are great, and I understand that with your big move these are extenuating circumstances, however I ordered two tissue cultures ( hair grass ), one was fine, the other however was virtually dead and could not be used, in my opinion it shouldn’t of been sent out… As I stated earlier you guys are normally so reliable, and I will continue to deal with The Tech Den Kind Regards Neil Hall”

Helpful Report

Posted 3 years ago

“PLEASE stop using Aramex/Fastway. Parcel lost in transit. Even within the same region, they managed to have it lost in transit - no update in tracker after pickup.”

Helpful Report

Posted 3 years ago

“struggling with shipping time, roughly 2 weeks is tough :(”

Helpful Report

Posted 3 years ago

The Tech Den is rated 4.9 based on 3,415 reviews