The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think i was treated a bit poorly. But wont ourchase again.”

Helpful Report

Posted 4 years ago

Hi Arthur. Thank you for sharing your thoughts and feelings here following our echange of calls and emails in early March which clearly stated, I quote "I recently ordered some goods from you which I rec'd yesterday. I observed that the packaging was perfect ,the goods were good and the service received by phone from your staff member was perfect" I think for some context, the subsequent exchange between us was mostly based on your search for discounted goods/consumables from us as a retailer as you had previously received and searched for discounts from others in the industry and didn't want to go back to them taking advantage. However I did at length cover the relaities of the diofferences between manufacturers and retailers and our abilities to offer discounts based on those respective margins. In turn I encouraged you to formalise a relationship with manufacturers to support your endeavors. I appreciate this may not be the outcome you wanted, however I don't believe this can be preceived as being poorly treated, simply not receiving the outcome you desired at our expense as a business. Sorry you felt suffieicenly agrieved to feel the need to write here, but I hope you have found someone whom can accomodate your needs elsewhere, where we couldn't. Kind regards, Felix Hemsley General Manager @ The ToolPost

Posted 4 years ago

“After receiving the tools I understood why there are no direct reviews available on the webpage and no review of each product. Ordering here again showed me that you get what you pay for. I ordered the versachuck 3 and I had to modify the the mountingjaws to fit the chuck and also the dovetailjaws. also the engineering jaws had to be made to fit the chuck. Although I really idea of the system I was more than disappointed by the engineering precision. Overall the chuck is heavy and seems to be rigid but its not as smooth as it should be. I am used to better quality from the UK.”

Helpful Report

Posted 4 years ago

I am sorry to read this here, especially as we are always on hand to help resolve things for customers if you were to call us. The VersaChuck has been in production for over 15 years and of course there are some bodies which don't meet our expecting standards. In these rare cases we would always work to resolve problems. We use the VersaChucks day in day out in the workshop and have done so for many years without major problems, but like any production of anything in this world, there are occassions where issues do arrise. Since you appear to have solved the problem we can't help much further now and simply hope that the chuck serves you well for years to come as ours (and many hundreds of others) have. Kind regards, The Toolpost Team

Posted 4 years ago

“Prices were acceptable but post and packaging for what was a package of less than 2 kilos was excessive at 29.20 GBP if they don't sort this out I won't be shopping here again”

Helpful Report

Posted 4 years ago

Thank you for the feedback. We have to use a shipping agent which caters for the 95% of our customers, which unfortunately will on occasion be expensive for others. In this case, we were shipping to Portugal and the price would have been the same for a shipment up to 30kg as that is the tiering used by our agent. We do not make anything financially on our shipping, aside from a marginal 2-3% to cover the cost of picking the items, packaging materials, shipment booking and staff time to handle the logistics. The cost of shipping is always outlined before you make any payment, and thus completion for the order knowing this cost is entirely at the discretion of the customer. I would suggest in future, making the most of the 30KG limit, though I appreciate this is not always feasible. We are always looking to lower our shipping costs, but the level of service we receive when a shipment goes awry means there is greater security for you and us, especially when dealing with overseas deliveries. We could easily find someone cheaper, but the service from that agent would not be of the quality we demand to resolve issues on the rare cases they arise. Thanks again for your feedback.

Posted 4 years ago

“Availability of stock before ordering would be a good practice.”

Helpful Report

Posted 6 years ago

I can't help but agree and when our new website is launched it will incorporate some sort of indication - details yet to be decided. However, we are a small specialist company, fighting to keep prices affordable and as such we don't have huge resources to throw at the facility. We're working on it but, like Rome, it will not be built in a day! Thanks for your feedback and best regards

Posted 6 years ago

“Payment timed out. no way of reinstating. 'Contact us' said they were open but man who answered phone said they weren't and would have to phone back on Monday. When I tried they were engaged continually. When I got through I had to point them at their own website where it said they should have been open on Saturday afternoon, which the man described as a 'good spot but if I'd looked ok their home page I'd have seen they weren't open'! Well, Website says they are grumpy, so I shouldn't have been surprised! Hard to be their customer - all I wanted to do was pay!”

Helpful Report

Posted 6 years ago

“ordered microclene filter month's ago. I understand that there was some difficulty with supply, but some feedback on progress would have been appreciated!”

Helpful Report

Posted 6 years ago

Good afternoon Sorry for the delay in getting the filters to you. Microclene filters and machines were totally unavailable: this meant that we could not get hold of any for a very long time. We then found another manufacturer to make them for us and these have only just been made available. We did send out emails trying to keep people in the loop but it seems that you did not receive yours (sometimes you can't trust technology).

Posted 6 years ago

“I ordered an item form Toolpost that was displayed on their webpage; there was NO indication that the item was out of stock; I received an email thanking me for my order. After eight days of waiting, I telephoned Toolpost in order to ascertain the status of my order; the money had been taken by Toolpost. I was told the item was out of stock, and had been so for three months. Toolpost's own Terms and Conditions specifically states that if an item is out of stock then the customer will be informed within 48 hours of placing the order. I received no such notification, which is why I telephoned Toolpost eight days after placing the order. During my conversation with “Peter” at Toolpost, I was accused of being “aggressive” over the 'phone. I was NOT being aggressive, I was being firm, because all the failures were on the side of Toolpost. I wanted to know why my money had been taken, and no goods had been dispatched, and why I had not been updated on the status of my order. About two weeks after my 'phone conversation with Peter, I arrived home to find that Royal Mail had attempted to deliver the package from Toolpost; because there was nobody at home, the package was retained by Royal Mail for a future delivery date. Again, I had received NO communication from Toolpost to say that the order had been dispatched. Other retailers, such as Axminster Tools, Classic Hand Tools, work much harder at keeping their customers informed of stock holding and delivery dates. Classic Hand Tools are superb at keeping their customers informed of order progress; any query or uncertainty affecting an order and Classic Hand Tools are on the phone to me immediately. Toolpost could do a lot of good for themselves if they learned from Classic Hand Tools. Question: Why doesn't Toolpost's webpage automatically identify OUT OF STOCK items, other similar retailers' web pages do. Suggestion: Toolpost need to pay greater attention to keeping their customers informed of stock levels, order status, and expected delivery dates. It only takes an email to keep an on-line customer informed.”

Helpful Report

Posted 6 years ago

David, Let me start by apologising for what I apparently said during a phone conversation: it doesn't sound like me but maybe it is an indication that I am getting past my 'use by' date and should close up shop! My apologies for any offence caused. The other points seem to suggest that one or other of us has an email issue. We have checked the progress of your order and can track an email dated 23 May (i.e. the day after your order was placed, well within the 48 hours target) notifying you of the stock situation. We subsequently forwarded a copy of this email to you on 30 May, presumably because you called to say that you were awaiting information, because you had not received the original copy. When the goods finally became available from the importer on 13 June, we immediately shipped your order and again notified you of despatch on the same date (13 June), again by email, as is our normal practise. I agree that this was a long wait for stock but I'm afraid that once stock has run out we are entirely in the hands of the importer in terms getting further supplies. We had back orders for the product well before stock was exhausted but the importer could not supply at that time. We would have been happy to cancel the order and refund you at any time during the process, had you requested such action. We know that sometimes clients cannot or will not wait, for all sorts of reasons. Thanks for your closing suggestions: you make good points and though we believe that we do follow the procedures suggested, apparently we need to be aware that they don't always operate to everyone's satisfaction. As to the final question - a good one! We are bound by technology, I'm afraid. We are working to replace our existing website but it is a very long, huge job for a small company. Our intent is definitely to provide the requested information in the new system but until then I'm afraid that we are hostage to our own very long online history. Until then we will continue to advise clients of shortages by email - but can't suggest why all of our attempts to communicate with you have failed when we communicate with clients every day without experiencing these issues. More mysteries of the internet world! Best regards and thanks again for your feedback.

Posted 6 years ago

“Ordered 3 items got 2 right and 1 fail”

Helpful Report

Posted 7 years ago

We have tried to contact you by email several times but we are receiving no response. Will you please contact us again, urgently, so that we can rectify the issue. We are trying to resolve this situation, in line with your suggestion but can do nothing without your agreement and assistance. Thank you.

Posted 7 years ago

“Orderd JSP powercap respirator at > £200. The item delivered turned out to be a smock at £36 value. Hopeless.”

Helpful Report

Posted 7 years ago

“Would have been good to know items I ordered were out of stock before I ordered . Would have gone elsewhere if I'd known , especially as they took a lot longer than stated to arrive . I ordered an Ellsworth signature gouge and thought it said on web site it came with some info on use / sharpening etc. Did not receive this.”

Helpful Report

Posted 7 years ago

Paul, Thanks for the feedback. I understand that we did notify you upon order receipt that the HS165 was ouot of stock? Unfortunately our website technology does not yet allow us to indicate stock availability but, please, hang in there as it is coming just as soon as we can do the huge amount of work required. We are not a large company - none of us in this specialist industry are and therefore we do not have infinite resources to be able to do all we would like. But, it is coming. Whilst appreciating that you might have sourced the HS165 (the 'problem' tool) elsewhere, I can pretty reliably inform you that no-one else in the UK would have one on the shelf either - your order arrived just as we had shipped our last from stock, but they are very slow-moving items at the best of times. Regarding the instructions for the Ellsworth Gouge, I am afraid that you appear to have become confused by the several different offerings for products under this designation. Henry Taylor, manufacturers of the HS165 do not, and never have, offered such instructions. They do not make any such claim on their website and nor do we. By contrast, Crown do offer instructions with their version of the Ellsworth gouge and may mention the fact on their website though we certainly do not on ours. I can only assume that you referred to the Crown website when selecting the tool, but then ordered the Taylor version when you visited our site (though we do also supply the Crown versions, which you could have selected, had you so wished.) If you need help with sharpening, the please email me with a description of your sharpening system and we'll do our best to provide appropriate guidance. I have noted ,above, the cause of the availability delay: if you are enquiring as to the reason that your shipment was not overnight, that is, as I'm sure you will appreciate, because you live in Malta and we don't offer a next day service outside the UK. Who knows, one day even that may be possible. I trust that has addressed your issues, but should you have further queries or comments, please email me directly and I'll do my best to help. Peter.

Posted 7 years ago

“The delivery, via DPD, was very speedy. Amongst the order I bought an African Blackwood 50mm sq x 300mm. I know that they can occasionally not be all black, which I would not buy, and I would not have bought this one had I seen it first. At £27.50 I expect the wood to be all usable and this is far from it. I have bought from you before but will not be back. Keith Elliott”

Helpful Report

Posted 7 years ago

Keith. Sorry that you were disappointed but you appear to be an experienced turner and will know that timber can be variable in colour. Blackwood trees are tiny and therefore getting colour-perfect timber 100% of the time is difficult: we don't saw the timber, simply sell it 'as bought'. Trimming every bit of sapwood is very environmentally wasteful and for most turners the corners are 'waste' (turned away) from a square anyway so most converters accept sapwood intrusion. Timber is always best bought in person as it is variable and can only be assessed as to suitability 'in the hand'. We really would prefer not to sell timber at arms length but not to do so would rob many people of the opportunity to access the material. If you have particular needs regarding timber and you cannot get to select in person, then please let us know. Without guidance we can only supply timber as held on the shelves. We try to be helpful but we can't help you if you don't tell us how you can be helped. My other request would be that, if a product is unsuitable, you contact us to discuss your issues so that we can try to find an equitable solution. The first we knew of this issue was this public complaint. I'm sorry you are unhappy, but even sorrier you didn't let us know directly and let us try to work out a resolution. Peter.

Posted 7 years ago

“Still waiting for sensible outcome on question of quality of two items on last order”

Helpful Report

Posted 8 years ago

“The Toolpost website is ancient by modern standards - poorly laid out, difficult to navigate and search. A major re-write/ overhaull is required. I believe that the sites main customer is UK based, non-commercial i.e. hobbiests. Therefore, to show all prices EXCLUDING VAT is a nonsense! At the very least it needs an option to show prices either 'with' or 'without' VAT. The minimum Post and Packing charge of £5.58 is also on the high side and a major deterrent to using this company. Not the best of experiences.”

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Posted 9 years ago

“The reason I eate the experience poor is due to the extortionate postage charge. I bought 2 tiny burrs each weighing approximately 10g. They were sent 1st class in an unnecessary large envelope and the charge was £5.58 incl VAT. I would have bought more burs but for the fact that the postage rate would have almost doubled. Utterly disgaceful. And I shall warn coleagues to steer clear of Toolpost Ltd's mail order service.”

Helpful Report

Posted 9 years ago

“I think that £5.54 postage for a small Rolly Munro cutting tip was a bit over the top when it came with just a 1st Class stamp on it in a small Jiffy bag, but unfortunately there is not many places you can buy this item.”

Helpful Report

Posted 9 years ago

“The web page look poor and not trustworthy I nearly didn't buy my things from you it was only after looking you up on Google and some results I decided to use your webshop because it was either buying from you or america. When I started the purchase i wasn't convinced that you were trustworthy but it turned out that you were and I was surprised and happy for your service. You to deliver quick and easy to Denmark so in that sense you should had have very good but I gave your poor becauce of the web page and the lack of trust of it”

Helpful Report

Posted 9 years ago

“You kindly supplied items needed the next day, the invoice stated invoice address and a different delivery address but they were sent to my home so did not arrive in time.”

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Posted 9 years ago

“Good final product, but service was exceptionally slow, and a real lack of communication.”

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Posted 11 years ago

The Toolpost is rated 4.8 based on 2,157 reviews