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The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

4.4 Rating 993 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

4.4

Based on 993 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still awaiting news of a service to a Baume & Mercier dress watch after 3 months at Watch Lab , Southampton. Constantly calling for information, only to be told the watch is with ‘quality control ‘. The same position after 2 weeks. Now demanded my property to be returned. Absolute disgrace. Now in embarrassing position of having to either call the police or instruct solicitors. How can a business be that bad?”

Posted 5 years ago

“Very good service but .... very expensive £95 for a replacement battery. Battery life two to three years, think I will just buy a Casio G shock watch when this battery goes flat half the price.”

Posted 6 years ago

“Very efficient and friendly service but my husband was horrified when he learnt I'd spent £95 on a new battery for my Tag watch and another £25 to clean the outside!”

(Rick Dickenson) - Posted 7 years ago

“Prompt service”

(Brijesh Tailor) - Posted 7 years ago

“The kiosk (which I have used many times before) did what they promised to do in the time stated.”

(Philip Boney) - Posted 7 years ago

“Customer service was brill the young lad was pleasant and really helpful keep up the good work”

(Colin Stuart) - Posted 7 years ago

“Expensive charge to replace battery in Tissot watch. Sent away to their head office for 'expert' attention but they set the date completely incorrectly which I only discovered when I returned home. Sent an email to point this out but they did not bother to give me the courtesy of a reply.”

Posted 7 years ago

“Expensive charge to replace battery in Tissot watch. Sent away to their head office for 'expert' attention but they set the date completely incorrectly which I only discovered when I returned home. Sent an email to point this out but they did not bother to give me the courtesy of a reply.”

Posted 7 years ago

“The email asking for the review was poor, it assumes it was a completely positive experience, and rather than asking for honest feedback (to do better) it only asks for positive feedback. Very Poor. 'Almost all our customers are delighted with what we offer. Very occasionally however, we have got things wrong leading to a few people choosing to vent their frustrations on an external review website. Please would you be so kind to leave a positive review on the website' For the record I thought the price was expensive, but as I was on holiday I was happy to pay the extra for the convenience. The 'salesman' was very pushy about the cleaning service, the watch was in a 'very poor state' so he will throw in a half price clean for me. He then immediately asked for payment! When I told him I didn't want it cleaned he was visibly irritated (as was I, as he never actually asked if I wanted it) and said he would need to 're-enter the order on the system now.' Overall the 1 hour service was good, though pricey. The salesman was rude (Brent Cross, London).”

(Brijesh Tailor) - Posted 7 years ago

“Scott was very friendly, helpful and efficient, and a pleasure to deal with.”

(Scott Cunningham) - Posted 7 years ago

“The staff were very helpful and went extra mile to assist me. Unfortunately the prices are very high. I had to go there as I had no choice but I don't think I will come back there again. It's a shame as the lady that was looking after my watch was amazing.”

(Clare Kitchener) - Posted 7 years ago

“Great at beginning and end. No service while my watch was getting fixed and only given a receipt. No call to tell me when it was ready and more expensive than other small independents but willing to pay if the service is there. I had to chase in the end, expected more.”

(George Singh) - Posted 7 years ago

“Great customer service and very efficient”

Posted 7 years ago

“Battery replaced and watch cleaned as expected, however receipt says not waterproof despite attendant telling me it passed the waterproof test. OMEGA SEAMASTER Glasgow, silverburn branch”

(Nathanial Nickel) - Posted 8 years ago

“Expensive repair to Casio watch. Had work done due to sentimental attachment of time piece otherwise would have been cheaper to buy another watch by same company. Watch returned 6 weeks later with scratches to face. Would not use this service again.”

(Louise Ball) - Posted 8 years ago

“Casio Edifice, a screw in the face had become detached and prevented hand movement. My watch was over 5 weeks delayed in returning from your lab, only to learn that it had been sent back to Casio. I was not informed this would happen and if I had then I would have sent it directly myself. Despite me calling to enquire the reason for the delay on three occasions, Ii was not told it had been with Casio until the final time and I was not impressed.”

(David Steel) - Posted 8 years ago

“Technically i have absolutely no doubt that you are competent to do the job but what you have in technical skill you lose in customer service. I have never in my entire life come across a more rude set of store attendants. While I like that fact you know what you have to do to fix a watch, i will definitely hesitate to use you again because of the poor service received from you store attendant at Brent Cross and I'm sure I am not alone in this observation.”

(Brijesh Tailor) - Posted 8 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 993 reviews