The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 993 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

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4.4

Based on 993 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This lot could not even change there pants with out getting it wrong”

Helpful Report

Posted 6 years ago

“I gave two watches to get the batteries replaced, each costing £95. When I came to change the time after the clocks changed last weekend, I noticed the crown was very wobbly and the hands were not moving properly. After trying to set the time the crown fell off. I went back to the Brent Cross Branch to explain what had happened and that it had been the first time I was using the watch since the battery was replaced. The man I showed it started to look at it but the branch manager interrupted by shouting at me "we don't give back damaged watches - so it can't have been us". I tried to explain what had happened but I was even given a chance to speak all they kept saying was "we are a watch repair company, we don't break watches'. They then said I would be charged another £95 for the repair. I then was told to contact the head office who also repeated the same mantra in accusing tones not even hearing me out. I am totally appalled by this treatment and would strongly advise others to stay away.”

Helpful Report

Posted 6 years ago

“Frustrating, have my omega, won’t give me an up date , just say quoted 4 weeks and will be in touch after then . Just want to know the stage it’s at as manager in store at Nottingham said can sometimes take 1 week so just want to know if back sooner for my holidays. Won’t call up or find out for me . £295 for a new bracelet clasp , scandalous”

Helpful Report

Posted 5 years ago

Good Morning, Am sorry to hear about the issue with your update, Please email customer.relations@thewatchlab.co.uk and provided your Service Job Number and i will provided you with more information. Kind Regards Customer Relations

Posted 5 years ago

“I popped into the watch lab in Kingston upon Thames since my watch had stopped working after I dropped it on a hard service. The man I dealt with suggested the battery had probably just dropped out. He asked permission to remove the back and then found he was right. He closed it up and set watch to correct time. He would not take payment so I popped into WHSmith and got him a small bag of 'Heroes'. Thank you.”

Helpful Report

Posted 6 years ago

“I would NEVER use Watchlab again: I took my expensive Raymond Weil watch to the WatchLab for the clasp on the bracelet to be repaired in July 2016 as they said they would guarantee the watch repair. The day the watch was returned to me it fell off and was lost. The Watchlab have not even offered to return the £95 cost of the repair let alone replace my watch. I would give them a "0" star rating and not recommend them to anyone on the basis of this experience. The only reason I have rated them "1" star is because the site won't let me post this unless I enter something in the star ratings but my rating is "0" STARS”

Helpful Report

(Chris Pope) - Posted 7 years ago

“I took my Omega watch into Watch Lab York to have a longer strap fitted.Four weeks later I went across York with great difficulty(I am registered disabled) to collect the watch and a new strap had been fitted ,the same size as the original. I left the watch to be returned to Omega to have a longer strap fitted as requested originally. I rang watch lab 2weeks later to enquire about progress and was told Omega did not supply a longer strap but that watch lab could punch another hole in the strap. The manager was most unpleasant and said if raised my voice the call would be terminated. In have a hearing problem I am nearly 80 years old ,I do tend to speak rather loudly. What a way to treat a customer. A nasty experience!!!”

Helpful Report

Posted 6 years ago

“They damaged my watch and told me there was nothing they could do to fix it. Disgraceful customer service. I took my Arne Jacobsen watch into the Bristol Cribs Causeway branch for a routine battery replacement. The watch was inspected and signed in for replacement battery but would need to be sent off for the work to be carried out. A few days later I received a call saying the mechanisms would need to be serviced too at additional cost, feeling a little backed into a corner i had to agree to the extra work being done. A few weeks later i revived the call to say my watch was ready for collection. This is when the service really went down hill. I went into the branch to collect my watch and noticed the face of the watch was cracked around the centre of the dial hands. Immediately bringing this to the attention of the manager in store. I left the watch with the manager to follow up with the workshop to try and find out what had happened. The workshop had said it was already like that, I then took this up with the manager in branch (as I knew it wasn't already cracked) and we agreed it definitely wasn't recorded on the initial watch inspection. At that point I refused to take possession of the watch untill the manager came back to me with a solution. To which he did, take the watch back in your possession (free of charge, admission of guilt if ever i've seen one) and take it up with head office. Jonathan in the head office was argumentative and totally inconstant with why they couldn't offer a solution to repair my watch, with excuses from "there aren't replacement parts for that make of watch, it's been too long now, we've done your battery for free" Long and short of it is that I took my watch into be repaired, they inspected it, sent it off for the work. It came back damaged, I argued as much as I could and then was told there was nothing they could do for me other than waive the fee for the battery and service. I am absolutely disgusted that a company of this size has (A) Damaged my property under thier "professional" care and (B) totally disregarded any responsibilty of doing it even though they had a stringent inspection sign in process. If you care about your watch i would not take it here to the watch lab.”

Helpful Report

Posted 6 years ago

“At the Nottingham branch after being given a spiel about being accredited battery replacers for Tissot and how the back of the watch had been put on backwards etc etc I was told it would be £39.95 for a new battery. I did what I should have done in the first place, returned to jeweller where I bought the watch and paid £6.95. Do not go to The Watch Lab!”

Helpful Report

Posted 6 years ago

“I took my TAG in and had a new clip fitted it took about 1 hour and it cost me £ 145.00 about 3 months later it stopped working again ie the watch would not close properly. I took it back to the Glasgow Branch in the Buchanan Galleries ans was advised that I need a New Clasp at another £ 195.00 . why did they not tell me that at the outset. Absolutely fuming at there lack of customer care and will never step back in there store. Highway Robbery springs to mind Robbing B******s Not a happy Bunny”

Helpful Report

Posted 6 years ago

“I took my Omega Seamater Professional into the Watch Lab worksop in Preston, for s Service & Repair and told the cost would be £390 for the service and another £95 for a winding stem that it would be certain to need, as well as leaving the watch with them, I had to pay the £490 up front; I was also told that the repair / service would be carried out on site and would take around 8 weeks. 3 1/2 weeks later I receive a phone call telling me they had had to send the watch away to Omega in Switzerland for Specialist Restoration and the cost would be a further £487, which to me is total hogwash, if, as stated, they strip down and rebuild as part of the service, why on earth would it need to be sent away? I refused to pay and have demanded my watch back, it will take a further 2 weeks to return. This is still ongoing. I am not at all happy; I feel I have been robbed of £490!”

Helpful Report

Posted 6 years ago

“What went wrong? Everything. The Southampton branch replaced a battery in a Swiss watch, but the watch stopped the next day. They then claimed it needed an overhaul at £100 to fix, and in doing so changed the movement without my permission. The watch kept stopping, but they insisted there was no fault with the watch and refused to refund the money, despite the work supposedly having a guarantee. On top of it all the company were extremely rude in response to all attempts to resolve. Avoid at all costs”

Helpful Report

Posted 7 years ago

“I had a to pick up watch I have a sold receipt for from the lackside branch, was then told watch had been over priced and if I wanted the watch it would be another £1200 pounds. Ask to speak to regional manager. Heard sales assistant bad mouthing me on the phone to regional manager. Ask for an email with all the details of my sale and abuse stated and price of watch now from regional manager been ignored even after speaking to him several times. DO NOT USE THE COMPANY”

Helpful Report

Posted 5 years ago

“Took my 18 month old Victorinox watch into Woking branch for new battery and reseal. Was told 2 year guarantee and reseal essential to maintain water resistance (100m on this model). Back home reading the invoice it states only 12 months guarantee and NOT water resistant. Also various scuffs and chips not there before. I didn't go over the watch with them to check for scratches before I left it with them - more fool me but I have been charged £50 for a job the local man would do for £5. He wouldn't guarantee water resistance either but he wouldn't have scratched it.”

Helpful Report

Posted 6 years ago

“My wife's cherished Ladies Rado Ceramic Jubilee having just passed its 25 years suddenly failed and the replacing of the battery was not the solution. We made a trip to the Watch Lab at Leeds,knowing they could handle Rado and Ollie Pearson efficiently did an investigation of the watch and its condition,giving us a report and a cost to service and repair. with 12 months warranty The estimated time stated was about to 10 to 12 weeks but could be less, so left it on the 18 September 17 for the workto be done On Saturday the 28 October 17 Leeds called us to say the watch was available for pick up and this we did on the 2 nd Nov. Having taken just less than 6 weeks. It was polished and looked new and had a new Gold Rado bracelet securing clasp fitted FOC.The repair had taken just over 5 weeks Ollie was very helpful and my wife delighted that her cherished Rad is back on her wrist after 6 weeks separation in her ownership of 25 years Well Done the Watch Lab Jeff Denton”

Helpful Report

Posted 6 years ago

“I have never had such bad and disrepectful service. I put my Father's 21st birthday present (a Tudor rare limited edition) that was left to me when my father passed away, to Watch Lab on 6th June this year. I was told that it would be no longer than 12 weeks for repairs. It is now 20 weeks and still not returned. When I called Jo (Bromley Branch) on the 9th October, he responded to me in a very rude manner saying " why are you so worried about getting it back?". He knew this was my late father's watch. I am upset by the lack of understanding shown on how important this watch is to me from a sentimental point of view and it is so long past the latest date it should have been returned. I have had no call back or communication since the date I expressed my concerns and sadness. This is awful and distressing... Be careful using this service.”

Helpful Report

Posted 6 years ago

“Really poor. My oris divers watch needed a new crown and spindle so they took it in assuring me they would be quicker than through a jeweller... assured me it needed a service too and charged £490 and back in 8-10 weeks. 10 weeks on they can't even tell me what stage it is at. They also said it would be sent to Oris when in fact it is their own workshop. Untrustworthy and I believe a jeweller would have been a quicker option. I'm still waiting”

Helpful Report

Posted 6 years ago

“I have a Mondaine Official Swiss Railway Watch that is now approximately 12years old and on each of the occasions that I have needed to have the battery and/or strap replaced, checked over and cleaned etc, I have always entrusted The WATCH Lab in Eastgate Street, Chester with carrying out the work. Without exception, I have found the staff to be courteous, helpful and knowledgeable, and I would have no hesitation in recommending them.”

Helpful Report

Posted 6 years ago

“Coney Street, York branch. Basically a case of good salesmen fronting a very poor, inefficient and very expensive service. The 1-star rating is purely to recognise the good sales ability. I'm sure they are great for adjusting bracelets and changing batteries in cheap watches, but if you have a half decent watch, do yourself a favour and take it to a reputable jeweller . I have two Oris Big Crown watches. One needed the glass replacing and Watch Lab said it would need a full overhaul, would take 5 weeks and cost £420 ( and that was with the manager's "special discount"). I paid up front but so far the watch has been with them for 2 months and they now say it will be another month. I took my other Oris to Bradley's Jewellers in York...it needed more extensive repairs and a full overhaul but cost £100 less and done in 3 weeks. Use the Watch Lab for your cheap fashion watches that they can mess about with in the store....walk straight past if you have a decent watch that needs to go to a craftsman or the manufacturer.”

Helpful Report

Posted 6 years ago

“UPDATE TO BELOW ORIGINAL VERIFIED REVIEW:- A few days after posting the below two star review I received an e-mail from The Warch Lab asking me to review their service and stating that Richard Hancock would be delighyed if I mentioned him by name! I am astonished! Clearly The Watch Lab arrogantly believe that my review was going to be positive and they clearly don't read their reviews anyway! Hence I have downgraded my review to 1 star - if I coukd give zero I would. Do not waste your precious time and cash by using these charlatans! Steer well clear! VERIFIED REVIEWER My Partner asked for a quote through The Watch Lab website for a new battery for my 2 year old Raymond Weil Jasmine watch. After a few days he hadn't received a response so we took my watch into The Watch Lab at the Bluewater Shopping Centre (Kent) on 26th July. We were told by Richard Hancock that a replacement battery would be £69.95, after been given all the sales pitch about resealing it etc etc... Richard also offered us a "mini valet" (sonic clean) with more sales pitch at the 50% reduced rate of £20. Against my better judgement I agreed and paid £89.95 for both services. When I collected my watch later that day the clasp was very stiff to fasten and the bracelet was also tight. Richard said this was as a result of the sonic cleaning process. We mentioned to Richard that we had requested a quote on line and had no response and "joked" about the irony if the quote came back cheaper... ...My partner received a phone call from The Watch Lab a couple of days later on 28th July in response to his original enquiry. After a discussion about the exact make and model of my watch he was told that a new battery would cost £49.95 i.e. £20 cheaper. He then told the lady on the phone that we had already paid £69.95! She was shocked and confirmed that all The Watch Lab outlets should be charging the same price. My partner then telephoned The Watch Lab at Bluewater and spoke to Richard. After a conversation my partner was told that I would be given a £20 discount the next time we took any watch into The Watch Lab. No confirmation other than it would be recorded on their computer against our home address! I am not happy with this response as I have no confidence in them and I will not be taking my watch there ever again. I want a £20 refund! I called The Watch Lab head office on 9th August, explained what my complaint was and asked to speak to a Manager, I was told that a Manager would call me the next day. I advised tham to leave a message as I would not be available to speak to the next day. "Jonathan" from "Head Office" left me a voicemail message on 10th August informing me that he didn't see an issue with the discrepancy in the quoted prices because of the many different watches made by Raymond Weil - this despite my Partner having had a detailed conversation regarding the make and model of my watch. "Jonathan" did not leave his full name or contact details for me to return his call. We will not be using The Watch Lab again and we would not recommend their poor service to anyone else! Avoid The Watch Lab!”

Helpful Report

Posted 6 years ago

“Paid £50 in Buchanan Galleries Glasgow for new battery & reseal for my Fendi watch in Jul 17. The watch stopped working after 1 week and mist had appeared inside the face. I have other expensive swiss watches which I have always taken to a reputable jeweller for replacement batteries and have never had any problems. I will not make the same mistake again. I will NEVER take any watches to WatchLab again. They suggested it now needs a full service. I can assure you it will not be carried out in any of their stores. Avoid at all costs.”

Helpful Report

Posted 6 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 993 reviews