The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.04

2.0 Rating 299 Reviews

24 %

of reviewers recommend The White Company

2.0

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd January 2025

Debbie

The White Company 4 star review on 28th December 2024

Sue

The White Company 1 star review on 3rd December 2024

Al T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has completely gone to the dogs. The quality has nose dived and the price has never been more arrogant. The sales used to be genuine, now they price to sell them in the sales. Staff are very very rude, towels are now thin, sheets are badly sewn with missing buttons and damaged stitching. Complaints are atrociously handled. I won’t use any longer”

Helpful Report

Posted 6 years ago

“Ordered some toddler pyjamas last Friday, needed them the next day as they were a gift for my friends twins. Paid £9.95 for Saturday delivery (made sure I had ordered by the correct cut off time) and it asked if would like a “complimentary gift box”...I said yes but ticked the option “please just send me the box, I would like to pack it myself”. Disappointingly the item did not arrive the next day...when I chased this up I was informed that because I had chosen the “gift wrapped” service my item would have to be order the previous Wednesday to get that Saturday delivery so would instead arrive 8 days later! Paid almost £10 to have my item delivered 8 days later. I cannot believe that after specifically requesting I “pack the item myself” they can say I chose a “gift wrapped service”. When I then tried to cancel the order (bearing in mind it was not due to arrive for another 3 days by this time), I was told I would be unable to cancel and will have to return the item, obviously losing the £9.95 postage fee. Extremely disappointed in this service, it use’t to be one of my favourite stores.”

Helpful Report

Posted 6 years ago

“Very poor quality towels. Within 3 days the towels were patchy and looked awful. After weeks of trying to get hold of them and chasing replies they still have my towels and all my receipts and I have nothing. There are far better quality towels out there at a fraction of the price.”

Helpful Report

Posted 6 years ago

“Purchased a laundry basket £150 - realised it wasn't lined, rang CS to explain that all the paint on the inside flakes off into your clothes and they did not want to know. No apology. Nothing.”

Helpful Report

Posted 6 years ago

“Disgusting service - will not order again. I purchased over Xmas the goods were lost, never delivered. I have chased for two weeks now without any luck, 2 calls, 2 emails they are useless and unprofessional, called me disgruntled in the response email to my complaint. will inform trading standards!”

Helpful Report

Posted 6 years ago

“Dreadful experience - I placed an order 2 weeks ago and 3 phone calls later I still haven't received my order. I have now cancelled the order as it was a gift. Whilst the customer service team are polite they do not see anything through nor seem to care.”

Helpful Report

Posted 7 years ago

The White Company is rated 2.0 based on 299 reviews