The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.07

2.1 Rating 281 Reviews

26 %

of reviewers recommend The White Company

2.1

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd January 2025

Debbie

The White Company 4 star review on 28th December 2024

Sue

The White Company 1 star review on 3rd December 2024

Al T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am waiting for a refund of £130 since 8 October I've emailed, tried to call and even sent a letter to Ms Rucker which was followed by a very apologetic telephone call from someone in her behalf and then nothing.Ive tried calling the number several times in the last few days but constantly getting an answer phone. I will never use The White Company again. They are a disgrace..just dont use them !”

Helpful Report

Posted 4 years ago

“Ordered goods on 27th November. Received notice my purchases would be delivered 1st December. Nothing arrived and despite phone calls, emails and chat line I am no further forward knowing when anything will arrive. One of the items was a birthday gift which is now too late. Unfortunately I placed a second order on 30th November, obviously not knowing the issues with this company, and again no idea when it will be delivered. Usual excuses - COVID and Christmas !! Ordered goods from John Lewis 5th December and already know the purchases will be here tomorrow. I will never order from White Company again and no doubt obtaining a refund is going to be a nightmare. I would also give 0 star if it was possible.”

Helpful Report

Posted 4 years ago

“Worst service ever. I ordered a pair of cashmere socks (£64 incl. postage). After 3 days still hadn't been despatched and I heard from a friend that her order took 3.5 weeks to arrive, so I was nervous and called them to cancel. My "query", as if it was ridiculous, had to be referred to the "team leader". Was given the third degree questioning as to why I wanted to cancel. The best the team leader could do was look into it further and respond by email. I asked how long I would have to wait for their decision. "48 hours". So I tried Chat - with Ronaldo. He seemed perfectly nice and polite. After 27 minutes - see screenshot - he finally said it was cancelled and gave me a ticket number. Said refund would be PROCESSED in 3 - 5 days. That's going to mean at least a week until the money is back in my account and I'm not holding my breath. I am only awarding one star because there is no option for no stars.”

The White Company 1 star review on 4th December 2020

Helpful Report

Posted 4 years ago

“Awful company to work for the managers are terrible and abusive unless your from the EU you will not be accepted the morning shift managers are most definitely racist the training is rubbish and there targets unrealistic I have never worked in such an environment it was like working in the 1960s being subject to there obvious racism my advice look for different employment if you want to maintain your mental health and dignity!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Half an order, 5 phone calls several online chats ended abruptly, still no completed order, no follow up emails. I am £52.70 out of pocket, this is my hard earned money. You may not think this is a lot but me it is. I shall not be buying from you anymore.”

Helpful Report

Posted 4 years ago

“I ordered some wrapping paper, gift tags and some tree decorations, Order arrived in good time, but packaging was awful. Someone had flattened a normal cardboard box, put my items inside and cello taped the edges together, no protection at all. One item was missing. Called customer services, waited 30mins for an answer. Was told the item would be replaced. A couple of days later got a parcel from them with the wrong item in it. Tried to call, but phones weren't working, so I emailed instead. Got a response this evening to advise me that the item was out of stock and discontinued, no mention of a refund. Called customer service tonight, on hold for 80mins! Gave up in the end and used the live chat feature, which only took 30mins! Awful customer service, I won't use them again.”

Helpful Report

Posted 4 years ago

“UNACCEPTABLE! I placed an order for a gift and paid for overnight shipping. I received an email stating that I returned it and would receive a partial refund. I didn't return something that hadn't even arrived yet. The gift is late and I want a FULL REFUND OF $74.00 or my attorney will be the next phone call.”

Helpful Report

Posted 4 years ago

“This company is ridiculous. I have ordered a pillow on the 27th of November that cost £45!!! I paid for a regular delivery 3-5 days, and almost a month later I have yet to receive the pillow. In the meantime, I have moved to a new home, called the customer service and they won't change my address even though the pillow hasn't been dispatched yet. They suggested having the pillow deliver to the old home, and if I can get hold of it, call them back and let them know that the pillow has been lost. This is utterly ridiculous. £45 for a pillow and they can't even change the address!!!!”

Helpful Report

Posted 4 years ago

“Clothes are way to over priced, even on sale. Would never give them my money. RIP off. Some of the clothes on sale looked like they were worn. And even the sale prices are high”

Helpful Report

Posted 4 years ago

“Sent back 1 month ago (30 days) a £75.00 item of clothing, poor quality, included the Hermes tracking proof of sending, 30 days later, 6 e mails all promising to escalatd the issue, phones not answering and no sign of a refund. We are initiating a CCJ in the small claims court which is dealt with at Rushton. It has crossed our mind, is White Company in trouble, hence withholding refunds.”

Helpful Report

Posted 4 years ago

“Got a generous gift card, but honestly, I had no idea what to buy there because it’s a store full of overpriced and low quality items. Ordered bed linens now on sale, which are still more expensive than similar quality in other stores. Wish I got a gift card from John Lewis or Amazon instead. I would have had much more joy spending the value there. Let’s see how long delivery takes. Don’t expect much looking at the reviews.”

Helpful Report

Posted 4 years ago

“I ordered 2 white pjs offered with a 20% sale code which was accepted however at the end of checkout the code due of $43.60 was never applied. I requested it be applied to my paypal as a credit and the answer 5 times was no. That I needed to either return the 2 pjs or order a new piece of clothing and get the discount. A true bait and switch. Never ever again will i order from this company.”

Helpful Report

Posted 4 years ago

“I have just received an £89 blouse from The White Company advertised as ‘premium pure silk’. According to its label it is 100% Polyester !! Not what you expect for the price - or from this company that says it prides itself on its thought care and attention. I have tried to call and speak to someone but it isn’t possible at the moment. So unhappy.”

Helpful Report

Posted 5 years ago

“I placed an order 3 weeks ago. Until now its not even dispatched . Tried to reach customer service by phone(not possible) by mail(no reaction) through chat( gave my order number etc 3 times no response). Unbelievable bad customer service. And Corona is no excuse at all. The questions below are useless as you can not fill in more than one option.”

Helpful Report

Posted 5 years ago

“Very disappointed from the company. I ordered a few things two weeks ago, and still waiting to receive my order. Tried to phone them and sent email, but no response so far. I will never buy anything from there again.”

Helpful Report

Posted 5 years ago

“Firstly I must say that I had no issues with online ordering, goods received or delivery which were all fine. My issue is with the packaging! I ordered a door wreath and two candles. The box that they were delivered in was at least four times bigger than it needed to be! Taking up masses of room in a delivery vehicle that could have delivered another three of these orders if the box was the right size. Carbon footprint sprung to mind!! That was not the worst of it!! At least the box can be recycled. Inside the box in the three quarters of empty space was an absolute mountain of air filled plastic pouches! The amount of plastic that this delivery has put into the environment is shocking. I actually feel heartbroken about it. I am just an ordinary nana who wants to do her bit for the environment using simple measures like recycling for our grandchildren, but this is disgraceful! Never will I order from The White Company again!! There should be a law regarding this. What’s the point in us doing our bit when companies are wreckless? Shame on you The White Company!!”

Helpful Report

Posted 5 years ago

“Been waiting for a "Call back" for an escalated customer service issue since 20 December. All I get is email excuses via 'cut and paste' emails from a VERY POOR customer service team. Over £250 of Christmas candles arrived smashed to pieces. Had to return them and STILL no refund. Apparently I should have "taken photos". Take your own photos, I've sent the goods back to you. Probably the most appaling customer service I have ever experienced.”

Helpful Report

Posted 5 years ago

“Quite possibly the worst customer experience I've ever had. I ordered a candle and an eau de toilette from the white company website. Both were sent to my local collect + shop, but were sent with the wrong courier so were rejected. I contacted customer services to let them know, and after being on hold for 40 minutes, they recognised they had made a mistake, and would resend the parcel. They were then resent, but again with the same courier, so were once again rejected. I rang customer services (another long wait on hold) who arranged for both items to be resent directly to my home address via next day delivery. Only the candle was sent (apparently as the eau de toilette was out of stock, but I was not notified of this), but this arrived smashed (as per the attached photos) with the box having no protection for the glass candle inside of it. I rang customer services (again) who sent a refund for the eau de toilette after explaining why it wasn't sent, and then said they would resend the candle. I asked that the candle not be sent to my collect + shop, given they clearly couldn't send it with the right courier; they then said I'd need to place a new order and cancel this one. I've spent more time on the phone/email with customer services than I have talking to my grandparents this holiday period. I've given up, taken the refund and will absolutely never spend money at this absolutely horrendous company again. I don't want to spend any more time talking about an overpriced candle, but would warn you to stay away for your own sanity above anything else.”

Helpful Report

Posted 5 years ago

“Ordered lights 1st December (£472) with a clear offer of delivery within 7 days on the website. Chased on 10th, 13th and 16th via webchat. Ignored until 16th. Finally a response - we have not read your chat history but re. your order, we have no items in stock, no idea if or when they will be in stock, and our system does not let us make refunds. So, they will keep my money indefinitely and may or may not at some point in the future possibly deliver some goods to me. I have never experienced such poor customer service followed by such a rude and indeed illegal response. Avoid, avoid, avoid.”

Helpful Report

Posted 5 years ago

“Goodness up market prices with appalling customer service. When and if I receive my order I will not be shopping with them again How can they justify such dreadful service?”

Helpful Report

Posted 5 years ago

The White Company is rated 2.1 based on 281 reviews