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The White Company Reviews

2.3 Rating 231 Reviews

30 %

of reviewers recommend The White Company

Company Reviews

2.3

Based on 231 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read The White Company Reviews

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 5 star review on 6th July 2023

The White Company 1 star review on 4th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just bought a new bath towel in their sale. It is soft and fluffy and lovely.”

Posted 6 years ago

“Very good service”

Posted 6 years ago

“I purchased a dressing gown from them on-line, but unfortunately I had to return it as it was too big and not the material I thought it was going to be. I purchased this with a paper voucher, but when I received my refund this was sent to me as an electronic voucher, which is great as I don't have to use the whole value of the voucher all at once. Took less than 24 hours to receive refund, very quick and efficient service. Well done White Company”

Posted 6 years ago

“Excellent product information via web, catalogues and their staff in -store. Their customer service people are extremely helpful over the phone too. They are the whole package; great Stagg, products and sakes are great value too. I love the WC for all my clothes and home goods.”

Posted 6 years ago

“Lovely products and great service”

Posted 6 years ago

“User friendly experience and easy check-out with a gift card”

Posted 6 years ago

“Lovely made baby more secure”

Posted 6 years ago

“Excellent communication quick delivery. Everything was as it was advertised”

Posted 6 years ago

“Lovely Sale with helpful staff in store :)”

Posted 6 years ago

“Excellent customer service and genuinely nice people in their Sloane Street store. It is so unusual to experience the same warm, positive and helpful service attitude form all staff in one location. When you deal with them over the phone too they are all so helpful and professional. I would highly recommend the White Company.”

Posted 6 years ago

“Always beautifully wrapped”

Posted 6 years ago

“Great customer service. Dealt with delivery problem easily. Products arrived well packaged and of the usual high quality.”

Posted 6 years ago

“I always love shopping at The White Company. Polite and well informed staff who are always happy to help. Gorgeous products that I have happily filled my home with and which I love giving as gifts.”

Posted 6 years ago

“Very helpful,efficient staff,quick delivery.”

Posted 6 years ago

“Ordered a number of items - No delivery charge if over £50 spent. Can track order. Easy to return any unwanted items for full refund either in-store or by postal return.”

Posted 6 years ago

“I wanted to exchange two items (that I had received as gifts and I didn't have the receipt!) to my favourite fragrance which is Seychelles. The Irish lady in the Westfield London branch was just so helpful and spent time with me explaing the products and what I could get in their 40% discount day. I felt like it was my birthday by the end of my visit their as I seemed to come away with alot for only spending a few pounds more. That has never happened to me before and wish I had more shopping trips like that!”

Posted 6 years ago

“delivery was very good as was the packaging. the towels I bought did not disappoint.”

Posted 6 years ago

“The quality of the baby clothes is really lovely and i's so easy to find a special gift for a little one. Amazingly quick Collect+ delivery and also great value when the sale is on.”

Posted 6 years ago

“Good quality and attractive products. Very quick and efficient service.”

Posted 6 years ago

“Excellent service and prompt delivery.”

Posted 6 years ago

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The White Company is rated 2.3 based on 231 reviews