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The White Company Reviews

2.3 Rating 231 Reviews

30 %

of reviewers recommend The White Company

Company Reviews

2.3

Based on 231 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read The White Company Reviews

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 5 star review on 6th July 2023

The White Company 1 star review on 4th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service levels are consistently high and assistants always so helpful”

Posted 6 years ago

“Great quality product”

Posted 6 years ago

“They delivered on time and the product was exactly as described. My wife was delighted with it - as she always is with White Company products”

Posted 6 years ago

“The quality of products is very good, always arriving within a few days. Packaging always very secure. A very efficient company to deal with.”

Posted 6 years ago

“Good staff”

Posted 7 years ago

“Excellent quality ,beautiful bedding.”

Posted 7 years ago

“Prompt delivery and the towels were excellent quality. I used a voucher towards paying otherwise they would have been on the pricey side.”

Posted 6 years ago

“Quick delivery and quality products”

Posted 6 years ago

“Kingsley Removals is a Removal service provider Company in Kent. Their Service is very good and and quick just one call.”

Posted 6 years ago

“Ordered a new summer goose feather and down duvet. Quick, efficient delivery. Product is really good quality - light and comfortable.”

Posted 6 years ago

“This company has a beautiful range of products and a helpful website. My order was delivered efficiently and was well packaged. However, I felt the quality of the blanket I ordered was slightly disappointing and it is very unusual for a company to make me deliver a return at the post office at my expense which has put me off a bit.”

Posted 6 years ago

“Only part of the order arrived after I ordered on Black Friday. Small tea light candles came well after the delivery time claim and the miniature Christmas trees never arrived.. they did let me know eventually, but these were to have been Christmas presents for colleagues, so I felt quite let down.”

Posted 6 years ago

“Even though I could not really purchase online from Mauritius. They contacted me by email to smooth the purchase processs.”

Posted 6 years ago

“Unfortunatly every bad review herw is true. I made a 600 pounds purchase to Israel before i read these reviews. I was hoping it isnt true but the delivery service is by far the worst i have seen. I work with dhl and ups all the time and its nothing simillar. I still havent recieved my package, its been a month. I have also paid already for the release of the package and still, getting no answers. This is unfortunate as it seems the company itself have nice quality things.”

Posted 3 years ago

“I do buy from the white Company and find their clothing range good quality, however, I would agree there can be racism from some members of staff - usually the older ones. They can be very off hand but I grew up in Tunbridge Wells where I was very happy and u take the view it is usually people with poor self esteem that behave this way. I continue to buy from the White Company.”

Posted 3 years ago

“The customer service with this company is a joke!After 2 attempts to get my order delivered I give up,they haven’t a clue what they are doing and tell lies to cover their backsides.They have lost a longtime customer and I def won’t be recommending them!”

Posted 3 years ago

“Hello there, I just recieved a robe I ordered online. Unfortunately the quality is poor for the price. It just seems like a cheap robe that definitely didn't cost 104 euro. The pyjamas I ordered are great quality.”

Posted 3 years ago

“I ordered a dress from the White Company so when I received an email telling me it was on its way via HermesI was delighted. It said I could track it on the Hermes website. When it hadn't arrive after 8 days, I did track it only to find and I quote ' We're sorry your parcel has been delayed, we'll have it on the move in the next 24hours'. After four days it still hadn't arrived so I rang the White Company only to be told it was lost and offering me a refund. An hour later I received an email from White Company saying and I quote ' We're sorry that these items weren't suitable this time', suggesting I had returned them. Clearly this is not the case. I am surprised they are using Hermes as they do not have a good tract record for safe delivery.”

Posted 3 years ago

“Bought a third bathrobe after purchasing my first one 15 years ago (still going strong) and a second ten years ago (still going strong) but sadly to say this latest one the quality is terrible. It’s like wearing a bath towel that has been dragged through a hedge backwards. I have to cut off numerous unfinished seams, never known a garment with so many pull threads, Unfinished shoulder seams, . It feels like a oversized bath towel of the cheapest quality ever. I have always saved my hard earned money to buy quality products (buy cheap buy twice) . I am so disappointed in this latest purchase and I’ve only been wearing it a week, I think I need to find another company to spend my hard earned money with”

Posted 4 years ago

“The address defaulted to an incorrect address and although I immediately phoned TWC to change the address the parcel still arrived at the wrong place I was assured by TWH customer services team that it would go to the correct address Result is I have to drive for 2 hours to collect parcel and it will not reach it’s destination in US so a small child will loose out on her Christmas present as there isn’t time to send it”

Posted 4 years ago

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The White Company is rated 2.3 based on 231 reviews