The White Company Reviews

2.3 Rating 231 Reviews

30 %

of reviewers recommend The White Company

2.3

Based on 231 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

How long does The White Company take to deliver?

Helpful Report

(3 weeks ago)

The White Company normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

44.44%

Industry Average

“ Ordered item on the 29th November, December the 10th now and still no delivery of item.. I tried phoning customer services, I was kept waiting for 45 minutes in the end I gave up. I have sent two emails, but these have been ignored too.. I will never order from this company again, appalling service. ”

- Niki Pigneguy

“ I strongly recommend EU customers not to order online! I have ordered on sept 29 - now its November 25, no delivery, no refund, customer service hasnt responded in weeks and on messenger I keep being told to wait for a phone call. i have never experienced such lack in customer service - and most certainly would not have expected this here. They clearly have issues delivering outside the UK, and very sloppy customer service. ”

- Karin Slamanig

“ Terrible worst ever delivery service - I am a long term customer and buy lots of gifts from White Company for Chrsitmas - after this experience I will not buy any Christmas gifts from them this year. ”

- Anonymous

The White Company Reviews

Delivery - Slow