Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 2,945 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 17th February 2026

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service excellent and fish top quality”

Helpful Report

Posted 3 years ago

“Excellent products, prompt and curtious delivery.”

Helpful Report

Posted 3 years ago

“Our delivery arrived too warm - some of the fish had internal temperatures above 8 and one was at 13 degrees. Quite surprisingly the customer service option was that it was all fine and that we should get on and eat it. In the end, they did refund some of the fish, but not all that was spoilt. I could never trust this service again and worry that there is a lack of consumer protection for fresh fish deliveries when the supplier takes this attitude. Your response below was factually incorrect, the fish arrived at the following internal temperatures which you have pictues of. - mackrel - 13.3 degrees - monkfish - 10.7 degees - tuna - 10.2 degrees - monkfish - 9.4 degrees - salmon - 5.5 degrees - hake - 6.6 degrees - sea bream - 6.3 degrees I did put all in the fridge immediately, I have thrown out the tuna and mackrel that you refunded. I've opened the monkfish - which stunk and certainly not fit for consumption. It's not a great experience at all - made worse by your lack of care. I will be reporting you to food standards - as you continue to ignore that you have a responsibility to deliver fish that is safe to eat. And you don't care when it doesn't arrive in a fit state. -”

Helpful Report

Posted 3 years ago

Hi Daniel, Thanks for taking the time to review your order. The temperature readings you supplied upon delivery showed most items between 5 and 8 degrees which is the ideal safe limit. Two items, according to your readings were over the target of 8 degrees which you were refunded for. A couple were at or around 8 degrees and the advice was, that these items would be perfect if placed in the fridge straight away. I'm sorry that you don't feel you can trust our service based on this as we will always endeavor to rectify any issues that may occur. Best wishes, The Wright Brothers

Posted 3 years ago

“Every time we ordered from Wright Brother's its always beautifully packed and so fresh. Definetely recommend it.”

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Posted 3 years ago

“One box of 12 I had to dispose of because three were open and smelling ,,so I did enjoy the ones I had …Fast to get here ,how ever the box was damp. Had my suspicion then not all were ok. Shame.”

Helpful Report

Posted 3 years ago

Hi Terry, Thanks for taking the time to review your order. We are very sorry to hear some of the Oysters you ordered were not up to our usual high standard. One of our customer service team will be in touch separately to rectify the situation. If you ever feel something isn't right with your order, please get in touch with us and we will do our best to sort it out. Best wishes, The Wright Brothers

Posted 3 years ago

“We first sampled Wright Bros delivery service during lockdown when we couldn’t get to the restaurant and appreciated the convenience of fresh seafood to our door so much that we have continued using it. Food is god quality and well packed to maintain freshness. We particularly welcome the special offers which offer really good value.”

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Posted 3 years ago

“Absolutely fantastic service, products were unbelievable, would certainly order again”

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Posted 3 years ago

“The products received were delicious and well-packaged. Will definitely use again”

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Posted 3 years ago

“Visited your pop up bar by Battersea power station ( coaling pier?) Had three beers only and after I'd paid I noticed a 12.5% discretionary service charge was included . I wasn't made aware if this extra charge before ordering which I'm pretty sure you have to do. What was it for as I stood at the bar and took away the drinks myself? Lovely location though.”

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Posted 3 years ago

“Excellent delivery and product quality”

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Posted 3 years ago

“Yes products arrived in a great cold storage, just a bit disappointed with a couple of my items in this box this is the first time it’s happened, normally things are awesome. Quite a few of my oysters were already open so I had to throw them and the lemon soles were very small. I will continue to use as the whole fish and other items are fab. I wrote to customer services earlier in the week and had no reply yet?”

Helpful Report

Posted 3 years ago

Hi Sarah, Thanks for the review. I think possibly you may have replied to one of our automated emails which are sent from a 'no-reply' address, as we did not receive your original message. Thanks for your time on the phone and I am pleased we were able to rectify the issues you encountered with your order. All your feedback is gratefully received and we thank you for your continued support. Best Wishes, Team Wright Brothers

Posted 3 years ago

“Thoroughly enjoyed the meal”

Helpful Report

Posted 3 years ago

“Emailed Wright Bros twice for advice on my order (frozen prawns were semi defrosted on arrival) and no response received. Poor show.”

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Posted 3 years ago

“Arrived when advised, products varied, excellenr service.”

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Posted 3 years ago

“Have now received several orders of Jersey oysters. Wonderful.”

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Posted 3 years ago

“Amazing fish. Prompt delivery. Highly recommended!”

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Posted 3 years ago

“This was the most average meal we have had in a long time. Sadly - expensive as well. Over two hours to get food served. Mussels mostly closed and not fresh. Monkfish overcooked and two ribeye steaks that were not rib eye steaks. All sides very average and homemade looking - not in a good way. £300 for a forgettable meal. Nice waiter but not a good waiter.”

Helpful Report

Posted 3 years ago

“The 25% missu discount wasn’t applied, not even after querying they issue with customer services. A couple of the jersey oysters were dead and crab was not as tasty as in the past I’m afraid. So feel quality is declining.”

Helpful Report

Posted 3 years ago

Hi There, Thanks for taking the time to review your order. I'm very sorry to hear you were not completely satisfied with everything. I have checked and can see that the MISSU25 discount has been applied to your order but two items were excluded due to being in the 'Heat at home' range - these were advertised as not eligible for the MISSU25 discount, but everything else was discounted accordingly. Our crab supplier has not changed, nor have we had any similar feedback in this regard. We are very sorry a couple of Oysters were dead on arrival. We will get in touch to rectify this as it is not what you should expect. Best wishes, The Wright Brothers

Posted 3 years ago

“All products I've had have been of very good quality EXCEPT FORE THE SARDINES WHICH WERE TOTAL RUBBISH ABSOLUTLEY AWFUL. I DON'T KNOW HOW LONG YOU'VE HAD THESE FROZEN BUT I HAD TO THINK TWICE ABOUT GIVING THEM TO THE CAT.”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for taking the time to review your order and I am very sorry to hear you were not happy with the frozen sardines. Our quality control team will look into this as we are unsure what the problem might be, this is generally a very popular product. If you have any additional information that might help us please get in touch. In the meantime, our customer service team will be in touch separately. Best wishes, The Wright Brothers

Posted 3 years ago

“Excellent food and service again”

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Posted 3 years ago

Wright Brothers is rated 4.8 based on 2,945 reviews