“Scam and send customers very low quality clothes. Don't buy from this site. I emailed them, they said this is a sale items so can't return these. What a rubbished answer. Never ever waste your money here. I lost $300”
“Victoria is going through difficult delays with mail and parcel services, even thou Icon do not have our return parcel yet they have issued a full refund. Outstanding!”
“I purchased a pair of asics sneakers that I was unable to wear straight away as I hurt my ankle. Once healed I tried them on and unfortunately they were too big. I had lapsed the 30day period. Tried to contact iconic. No help at all. Not even an exchange or credit voucher. Not happy.”
“AWFUL customer service. I purchased a large quantity of dresses from the iconic for bridesmaids to try on for a wedding. The returns policy is 30 days. I ordered on the 16 August and it took at least a week for all the items to arrive (what happened to next day delivery?).
I logged back in to return, within the 30 day window (on 15th September)and they wouldn't allow me to return! I calculate that to still be exactly 30 days.
The ONLY way to contact anyone was via the chat window. They were extremely unhelpful, nor understanding. There was no-one to escalate to and no-one to speak on the phone to!
Be warned - extremely unhelpful customer service. Not great for a company that prides itself in returns. A physical shop would be way more lenient on this, and they dont have to wait for delivery either.
Wont be using ICONIC again, because now we can't try things on without the risk that we can't return them, which was previously its best asset. VERY DISAPPOINTING”
“The Iconic used to have excellent customer service and very quick delivery, which is what made it so good and better than other shopping sites. Over the past 10 months though I have had nothing but problems with every single item purchased - going missing, getting lost in transit, not being shipped until chased; their customer service just regurgitates the same line over and over and their delivery dates are never met anymore. Customer service often promised an 'investigation' however weeks later I have found that these investigations haven't been opened. The Iconic used to be my number one shopping site, but now I would rather spend my money anywhere else.”
“Order didn’t process and items are still in my shopping bag but my credit card has been charged $300. Have tried making contact with customer service for 10 days with no response. This is effectively theft and the lack of response is disgusting and causing huge stress
After spending thousands of dollars with the Iconic, this is so disappointing. Customers are obviously not important
I would give a lower rating if one was available
I will be seeking legal advise
DO NOT SHOP The Iconic!!!!!”
“I used to love the Iconic, and shopped with them without incident for a few years. Fast forward to now, when I receive a faulty item during the middle or corona virus. My experience with their customer service team has been horrible. Only essential services are running in new zealand and they are unwilling to extend the return period as I do not have access to mail services. Truly disappointing. I do not feel like a valued customer at all!!!! Have lost my favourite online store. You would think that during a global pandemic they might be a good global citizen and be a little bit flexible instead of concerned over bottom dollar which is a 20 dollar shirt.”
“fastest delivery response in Australia and awesome price for clothes..
I had place an order whilst out seeing customers and before I got back to the office my order was sitting on my desk..”
